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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

WL
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Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/18/2021 02:06 PM

Again I would like to apolgize for your recent service experiance. We look foarward to seeing you tomorrow and hope you have a great evening. 

Employees worked with
DF
DALTON FRIEDEL
SA
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Sanfilippo A.
Mulberry, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Repair
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 09:18 AM

We sincerely appreciate your feedback and taking the time to enlighten me on the experience you received from our staff. I personally would like to apologize and if there is anything more, I can do please let me know. We will be using this experience as a training session to make sure our team is respectful of your time and value you as a great customer. Our goal is to exceed your expectations and again please don’t hesitate if there is anything you need or have questions about call or email me directly. Thank you again and have a great weekend.

Jessica Alexander
Lakeland Hyundai Service Manager 
863-577-5122 

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lake Alfred, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complete lack of respect for my time
Consistently sit for over two hours for an oil change and tire rotation. Last time they did not rotate the tires when they said they did, lost the wheel lock and did not contact me to come in for a tire replacement under warranty. I sat and watched the service manager play on his phone and tell stories with the coworker to his left while I sat watching reruns of "Good Bones" for over two hours with no communication at all. When I left, no apology was offered for the wait and I did not receive any papers regarding what was done on the visit. I was told that I would receive a call when a replacement tire could be located and replaced under the road hazard warranty. After two weeks, surprise, no phone call. I had to call the dealership myself, only to be told that the service manager had 'forgotten' and that it had not been ordered. A complete joke of an experience.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/30/2020 12:36 PM

Again I would like to apologize your experience and will try to reach back out again tomorrow to get this resolved. Have a good weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/31/2020 03:00 PM

Thank you for taking the time to speak with me and I look forward to seeing you tomorrow. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JR
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John R.
Polk City, FL
2015 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
verified customerVerified Customer
Category: Service
AC
Jessica has gone beyond her way to keeping me advised
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2020
Service Type: Maintenance
Category: Service
AC
Not trained mechanics
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/06/2020 03:26 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2022
verified customerVerified Customer
9
Category: Service
Mr.Yero
Mr. Yero was very concerned with my review . I had no idea anyone even read them.
Hopefully the new building remodel when completed ,will give the service team the energy they need to make Lakeland Hyundai an A+ service location .
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
Service Type: Maintenance
3
Category: Service
My Day Wu
Welcome to America 2022.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/07/2022 05:07 PM

I would like to apologize for your last service visit and would like the opportunity to resolve any concerns or questions 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JG
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John G.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
To long to get things done
When you have a appointment that what you should get in . If not why make a appointment that what helps me do my day work. I don’t have time to spend all day to get a oil change
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/07/2022 05:08 PM

I would like to apologize for your last service visit and would like the opportunity to resolve and questions and concerns 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
NL
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Nancy L.
Lakeland, FL
2016 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Dissatisfied customer
I was promised and assured by the manager that she would personally handle my situation, as the service received from another employee was very poor.
Unfortunately SHE dropped the ball, never even came out to speak to me. I was told by another employee she was busy
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/24/2022 03:54 PM

I tried calling to follow up and left a message. I apoligize i was unable to break away yesterday. I was assisting another guest at the time but i did want to make sure you were to get your wheel liner addressed. I will try calling again tomorrow 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Zephyrhills, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Service
Didn’t wash car
Took car back they cleaned it up and looks good
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/07/2022
Service Type: Maintenance
1
Category: Service
Was supposed to clean my car inside and out they did not do it
Not satisfied with service waited long time then they didn’t even wash my car as I was told they would
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/08/2022 04:06 PM

thank you for speaking with me and see you tomorrow 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
KP
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Katherine P.
Lakeland, FL
2021 Hyundai Sonata Hev
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
friendly staff... But
dealership advertises free included maintenance with purchase ,3 weeks to get an appointment then over 3.5 hours for an oil change ,ill spend the $50 and take back 3 hours of my time
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/01/2022 12:31 PM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander

Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
ET
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Erica T.
Lakeland, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customerVerified Customer
9
Category: Service
Manny is the man
After my car being fixed for a steering column issue and having to be returned for the same issue, Manny was very thorough in getting my car fixed again. He showed great empathy for my frustration. He made sure that all sounds were gone and even resurfaced my rotors complimentary to compensate for the headache. He explained everything to me in great detail.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/27/2022
Service Type: Repair
0
Category: Service
Work performed but issue not solved
Brought my car in for a repair that was scheduled for 8am. Was supposed to take about 4 hours and took the the whole day. My car is having the same issue after the repair.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/28/2022 12:57 PM

i would like to apoligize for you recent service experience and we would like to make this right and will be reaching out. thank you 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JD
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Jerry D.
Lakeland, FL
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Unsure of their honesty
This was my first time here and I only came here because Wesley Chapel Hyundai was booked until February, not that their any better as well. When I walk in to the service desk area there was a level of bothered indifference from the attendee and a general unpleasant vibe from the other staff. I dropped off my vehicle, which I’ll never do again. I recommend you wait for your car.
I received a phone call that the car was ready with no explanation as to what was done whether the issue I came in for was resolved.The attendee didn’t seem to know what I was talking about. After hearing her shuffling around for a bit she tells me that the issue I came in for cannot be duplicated that the technician drove the vehicle for 6 miles and didn’t hear any thumping noise coming from the rear passenger wheel well area of my vehicle. The next day I go to pick up my car. I began to inspect the tires and I come to find out the tires were not rotated even though it specifically says in the receipt that it’s part of the 45,000 mile service. I know they were not rotated because when I turned in the car all 4 tires had a even coat of brake dust all over the rim and no signs of any of that brake dust being disturbed or distressed as you can usually tell when the tire has been removed. My front passenger tire has a slow leak which shows the psi difference when you check the tire pressure monitor. That same tire was still in the same spot. So now that leads me to believe that possibly the 45k mile service was not actually done. So I’m a little unsure of Lakeland Hyundai’s commitment to responsibility towards the customer. Suffice it to say the extra miles I drove to go to this service station was not worth the time or money. I’ll just stick to the devil I know and continue going to Wesley Chapel Hyundai.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/27/2021 05:52 AM

Thank you for taking the time complete a review. We will be reaching out soon to find resolution and get this corrected. Have a great rest of your day and we look forward to speaking with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lake Wales, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
10
Category: Service
Resolved
My concerns were addressed, and I'm satisfied with their remedy.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/27/2021
Service Type: Maintenance
5
Category: Service
Work was not completed
I showed up at my appointment time of 9:45 a.m. it took over 2 hours to get my car back. I asked the cashier person if the tire rotation was performed, she said yes, because if it wasn't they would have notated that it wasn't. I told her that I would know in a couple days because 1 tire has a slow leak. Well unfortunately my suspicions came true. The tires were never rotated. It's pretty sad to wait over 2 hours for an oil change and tire rotation, then find out the tire rotation was never done. The service writer was Dalton. Can you forward this complaint to the appropriate person. Thank you.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/28/2021 06:27 AM

thank you for taking the time to speak with us and if we can do anything more in the future please do not hesitate we are here to help. we look forward to seeing you soon. 

Employees worked with
DF
DALTON FRIEDEL
DA
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Daniel A.
Lakeland, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
10
Category: Service
Service was professional
We were unaware that appointments are recommended even for an oil change. I made the appt. and all went well. I understand everyone is short staffed right now.The sticker recommends the next oil change after 7000 miles. I will be be bringing it in sooner because my husband was it so at around 3000.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2021
Service Type: Maintenance
2
Category: Service
Ok service
Make to improve on getting appointments sooner
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/22/2021 02:51 PM

I would like to apologize for any short comings and would like the opportunity to speak with abs find a resolution. We will be in contact soon 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MP
gravatar
Mike P.
Zephyrhills, FL
2010 Hyundai Genesis Coupe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customerVerified Customer
Category: Service
Stripped wheel stud
Got new tires
Tech stripped wheel stud & didn`t repair during service
Noticed incident after returning home
Called Dalton and he assured me they would correct the issue
Thanks
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/11/2021
Service Type: Maintenance
Category: Service
Stripped wheel stud
Good facility
Just had a bad experience on my last visit
It was a technician issue
The staff is Great
They offered the fix the problem after the fact
But that means another appointment and more of my time spent at the dealer for a mistake that should have been corrected during the original service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/12/2021 09:23 AM

thank you for your time today. We really appreciated it. 

Employees worked with
DF
DALTON FRIEDEL
JC
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Joy C.
Lakeland, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/30/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/31/2021 07:20 AM

We thank you for your feedback and would like to speak with to see if we can resolve any shorting or concerns. We look forward to speaking with you soon and enjoy your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
Sunroof
Service manager corrected issue
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2020
Service Type: Repair
Category: Service
Sunroof repair
Poor communication
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/23/2020 02:55 PM

I would like to apologize for your recent experience and will reach out to you tomorrow. Hope you enjoy the rest of your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CS
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Chanda S.
Mulberry, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customerVerified Customer
Category: Service
Customers service call
Customers service reached out after hours to help with my car
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2020
Service Type: Maintenance
Category: Service
Car wash always broke
Don't expect them to answer your text in service department. Plan to spend hours for oil change
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/28/2020 04:48 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JT
gravatar
Jay T.
Lakeland, FL
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
8
Category: Service
Efficient
Dalton made sure the needed repair got done quickly.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2022
Service Type: Repair
3
Category: Service
xxxxx
[just filling in something to ensure that the main survey gets submitted.]
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/01/2022 11:57 AM

thank you for speaking with me and if you need anything please do not hesitate we are here to help 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Service
Customer Service
I sent a survey over and Jessica quickly reach out to me and address my concerns. I am truly grateful ?. I love Lakeland Hyundai!!!!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2021
Service Type: Maintenance
10
Category: Service
No Comment
No Comment
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/04/2021 02:36 PM

Thank you for speaking with me. we will see you saturday 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Winter Haven, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Service
Great Customer Service
An employee named Heidi called me regarding my initial review. She wanted to know what was wrong and how things could be resolved. She was nice and she apologized for my inconvenience and offered to help me with anything moving forward. I never had anyone actually call to resolve a problem from a survey but she did great when it came to helping me.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/18/2021
Service Type: Repair
8
Category: Service
Car maintenance
N/A
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/19/2021 10:03 AM

Thank you for speaking with us and if we can help at all please do not hesitate we are here to help 

Employees worked with
DF
DALTON FRIEDEL
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