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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

CM
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Charles M.
Lakeland, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Clean and curteous
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/16/2020 06:35 AM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RS
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Rebecca S.
Orlando, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and friendly drop in service
On the road from Orlando to Lakeland, we noticed a warning to check our rear brake light on our Tucson. We called Lakeland Hyundai service department, and they said to come on by even though they were fully booked for service. Our brake light was checked by a service rep as soon as we pulled in, and it was replaced within an hour. Service rep was welcoming and friendly. These Lakeland visitors were impressed and send a big thank you!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:47 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JO
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Jean O.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
always pleasurable
I recommend Lakeland Hyundai to everyone who is looking for service or a new car
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:47 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
ND
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Nicole D.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service- Dalton is the best
I already left a review but if I can give them 5vstars everyday I will! Amazing service!! Dalton at Lakeland Hyandai was amazing!!!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:51 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CB
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Carol B.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
The only thing that is aggravating is having to do these reviews… And being pestered about them… Otherwise I love the dealership… I suppose each dealership doesn’t have much control over this.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:53 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RK
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Roger K.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people! Very efficient
Good service and very fast and fixed an unknown recall!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:53 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JW
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Jonathan W.
Lakeland, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Fast and easy
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:53 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
FE
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Flora E.
Lakeland, FL
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/05/2020 07:05 AM

Flora

Thank you for your rating and review. WE truly appreciate your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
RC
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Rickey C.
Lakeland, FL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Real people caring for real cars
Smiles are great, but following through on the details is harder. Lakeland Hyundai service folks do a consistent job with both.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 10:13 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
NL
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Nancy L.
Lakeland, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
All around goodness
I can't say enough good things about their customer service!
Definitely always accommodating and friendly!
Dalton was my service rep and he went above and beyond my expectations!
??????
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 10:09 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
ML
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Marie L.
Mulberry, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
The place is clean and the staff are friendly and helpful!! The
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 10:08 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EW
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Eddie W.
Haines City, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Your staff
The entire staff are always so helpful and friendly.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 09:41 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
BM
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Betsy M.
Plant City, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Agent
The Service Agent & Jessica was very polite & courteous as always. I have had all of vehicle maintenance & service completed since I purchased the car at this dealership. With the great work & customer service, is why he rating is the best.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 09:40 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MB
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Michael B.
Lakeland, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tire Repair
In and out quickly. gotta like !!!!!!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:53 AM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JR
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John R.
Mulberry, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service nice peo0le
very well run service department
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:20 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RC
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Regina C.
Auburndale, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Mr. Dalton Friedel was very helpful in what had to be done.. Thanks
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:39 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
None
Good service

Took longer than last time
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:35 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LS
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Lonnie S.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Visit 10/01/2020
Done right and on time. No problems
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:10 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
I know going to Lakeland Hyundai for my car’s service, I will get great customer service from Jessica and now Samantha.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:05 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EL
gravatar
Edward L.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
nice personnel
I have been going to this dealership for five years, and there haven't been to many times that I have been disappointed.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/14/2020 05:11 AM

Thank you for the great review. If there is anything more we can do don't hestiate we are here to help. Have a great day and see you next service.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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