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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
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DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

WM
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Walter M.
Lakeland, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service is great and the staff is friendly and helpful with the knowledge that help us get the best service
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Kissimmee, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service to vehicle
Have always had excellent service for vehicle.
Recommended
Employees worked with
DF
DALTON FRIEDEL
ML
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Max L.
Bartow, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 stars
No complaints about de customers service
Recommended
Employees worked with
DF
DALTON FRIEDEL
RM
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Robin M.
Rockmart, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best car service
Love going to my dealership, always sends reminders of service needed along with coupons. Service advisors are the Best! Love that my car is always been washed and vacumed when picking up.
Recommended
Employees worked with
DF
DALTON FRIEDEL
TH
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Toni H.
Lakeland, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair
I don't want this published.
Recommended
Employees worked with
DF
DALTON FRIEDEL
JT
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John T.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
PROFESSIONAL SERVICE
FRIENDLY STAFF
Recommended
Employees worked with
DF
DALTON FRIEDEL
BC
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Barbara C.
Plant City, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service department always addresses your concerns about the car.
WAnt to highlight Jessica Alexander and her help in getting my seat belt replaced and customer service could not help me.
Recommended
Employees worked with
DF
DALTON FRIEDEL
RJ
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Rita J.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness
Even without an appointment I was helped in a customer service oriented facility. My service writer was friendly and polite. It was a pleasant experience.
Recommended
Employees worked with
DF
DALTON FRIEDEL
AM
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Angela M.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
Heidi is an awesome person! She's very friendly and professional. I really felt like I mattered to her and she cared.
Recommended
Employees worked with
DF
DALTON FRIEDEL
OM
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Olivier M.
Lakeland, FL
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
I've had several Service Campaigns done on my Kona Electric which isn't sold in Florida and they have mechanics trained on the all electric models and have gotten everything done to my full satisfaction..
Recommended
Employees worked with
DF
DALTON FRIEDEL
AV
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Alex V.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Care critique!
Once again, customer service was at an all time high! Thanks Jessica, for the great help and customer care that YOU, your mechanics and techs continue to show at Lakeland Hyundai!!! Great job!
Recommended
Employees worked with
DF
DALTON FRIEDEL
TM
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Timothy M.
Winter Haven, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland Hyundai Service Department
The Lakeland Hyundai service department did a great job. Thank You.
Recommended
Employees worked with
DF
DALTON FRIEDEL
DM
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Dale M.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I asked several times about my warranty and no one gave me an answer.
Recommended
Employees worked with
DF
DALTON FRIEDEL
BG
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Brenda G.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service !!!
Great Service from beginning to end. They even washed my vehicle without me asking. Prices for major work was better that anticipated.
Recommended
Employees worked with
DF
DALTON FRIEDEL
TF
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Terry F.
Groveland, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Unexpected Warranty
I expected to pay at least the diagnostic charge but my cruise control repair was covered under an extension to my warranty so I am a happy camper! Didn't cost me a cent and got a car wash and vacuum. Great service!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:58 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RC
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Rose C.
Winter Haven, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fixed the problem
Repaired in a timely manner
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:01 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Jessica has all her employees trained to give the best customer service! She is the only reason I go to Lakeland Hyundai!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:01 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MC
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Manuel C.
Lakeland, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Category: Service
survey
Very good service.
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly and fast service.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:57 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MV
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Marilix V.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
There’s a degree of responsibility and professionalism that every employee has. But these employees outdo their standards. They strive to complete a professional role in making their customers feel like they own a Bentley or some sort of overpriced machine. And at the end of your journey you don’t mind returning because you know you will be treated next time even better.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:56 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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