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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

ML
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Marie L.
Mulberry, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
The place is clean and the staff are friendly and helpful!! The
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 10:08 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EW
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Eddie W.
Haines City, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Your staff
The entire staff are always so helpful and friendly.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 09:41 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
BM
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Betsy M.
Plant City, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Agent
The Service Agent & Jessica was very polite & courteous as always. I have had all of vehicle maintenance & service completed since I purchased the car at this dealership. With the great work & customer service, is why he rating is the best.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 09:40 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MB
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Michael B.
Lakeland, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tire Repair
In and out quickly. gotta like !!!!!!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:53 AM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JR
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John R.
Mulberry, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service nice peo0le
very well run service department
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:20 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RC
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Regina C.
Auburndale, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Mr. Dalton Friedel was very helpful in what had to be done.. Thanks
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:39 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
None
Good service

Took longer than last time
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:35 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LS
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Lonnie S.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Visit 10/01/2020
Done right and on time. No problems
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:10 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
I know going to Lakeland Hyundai for my car’s service, I will get great customer service from Jessica and now Samantha.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:05 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EL
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Edward L.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
nice personnel
I have been going to this dealership for five years, and there haven't been to many times that I have been disappointed.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/14/2020 05:11 AM

Thank you for the great review. If there is anything more we can do don't hestiate we are here to help. Have a great day and see you next service.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LK
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Loretta K.
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They always do their job
They always take care of my needs.. thank you
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/25/2020 07:11 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CS
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Carlos S.
Lakeland, FL
2019 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2020
Service Type: Maintenance
Category: Service
car wash
Hyundai washes car better by hand and detailed
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/24/2020 03:30 PM

I would like to apologize for your recent experience. Thank you for taking the time to speak me and the opportunity to resolve your service issues. I look forward to seeing you next service, if you need anything in the future please feel free to contact me directly 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5 star
service very good and Dalton was excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/18/2020 05:55 AM

Thank you for your rating and review. We're so glad Dalton could make your experience positive and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Mulberry, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service
If you’re looking for a new Hyundai go check out Lakeland Hyundai. The sales reps and service department have all been really friendly and made the whole process of buying and maintaining a new vehicle easy.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/16/2020 09:50 AM

Thank you so much for your rating and review. We truly appreciate the kind words about our sales and service departments and we will continue to work to earn every customers' business every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place for an Oil Change
Always fast, efficient and my car gets washed..love that!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/10/2020 01:49 PM

Thank you for your rating and review. We're glad we can meet your service expectations and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
CB
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Carol B.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Excellent
Very pleased with my Hyundai Santa Fe limited and with all the sales and service… This is our second Hyundai car… The first one was an Azera. Loved it also… A great car! So far four of my friends have bought new cars from your dealership… Debbie Crocker, Sheldon Blair, Elsie Augenblick, and Pete and Jane Mitchell... Keep up the excellent work!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:10 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
OM
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Oscar M.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
customer service
Very friendly staff
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:10 AM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customer Verified Customer
Category: Service
Sunroof
Service manager corrected issue
Recommended
Employees worked with
DF
DALTON FRIEDEL
PB
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Paul B.
Lakeland, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good experience at Lakeland Auto Mall, Hyundai
First, a very large number of Hyundai's to choose from. A salesman met us shortly after we arrived and allowed us to ask questions and look around, I had a good idea of what I wanted but did not know the name of it, but we soon found one.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:15 AM

We truly appreciate your business and thank you for choosing Lakeland Paul. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CB
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Charlotte B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always satisfied
They have serviced my cars for years, always satisfied. Now in the time of Covid 19, I feel very safe taking my car in for service.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:21 AM

Thank you for the great rating and review. We apprecitate your business and look forward to seeing you next service. If you need anything do not hestitate. Have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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