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DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Lakeland, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customer Verified Customer
Category: Service
Heidi was wonderful
This was not my first trip to Lakeland Hyundai and have had good to great experiences in the past. However, my last experience was terrible. Heidi called to get further details and find out how she could make it better. The fact that they followed up is wonderful. Thank you Heidi, for your care.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/21/2021
Service Type: Repair
Category: Service
2 hour wait for a routine oil change?
Nothing really to say. A 2 hour wait for a routine oil change. No communication even attempted ( my fault. I must need to chase the advisor down)
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/21/2021 07:23 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Dover, FL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good bbubut ccacan improve
Clean and friendly place quality checks has to improve
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/01/2021 11:02 AM

We would like to speak with about your recent service visit. A team member will be reaching out soon  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lake Alfred, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Complete lack of respect for my time
Consistently sit for over two hours for an oil change and tire rotation. Last time they did not rotate the tires when they said they did, lost the wheel lock and did not contact me to come in for a tire replacement under warranty. I sat and watched the service manager play on his phone and tell stories with the coworker to his left while I sat watching reruns of "Good Bones" for over two hours with no communication at all. When I left, no apology was offered for the wait and I did not receive any papers regarding what was done on the visit. I was told that I would receive a call when a replacement tire could be located and replaced under the road hazard warranty. After two weeks, surprise, no phone call. I had to call the dealership myself, only to be told that the service manager had 'forgotten' and that it had not been ordered. A complete joke of an experience.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/30/2020 12:36 PM

Again I would like to apologize your experience and will try to reach back out again tomorrow to get this resolved. Have a good weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/31/2020 03:00 PM

Thank you for taking the time to speak with me and I look forward to seeing you tomorrow. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customer Verified Customer
Category: Service
Sunroof
Service manager corrected issue
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2020
Service Type: Repair
Category: Service
Sunroof repair
Poor communication
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/23/2020 02:55 PM

I would like to apologize for your recent experience and will reach out to you tomorrow. Hope you enjoy the rest of your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JR
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John R.
Polk City, FL
2015 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
verified customer Verified Customer
Category: Service
AC
Jessica has gone beyond her way to keeping me advised
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2020
Service Type: Maintenance
Category: Service
AC
Not trained mechanics
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/06/2020 03:26 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CS
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Chanda S.
Mulberry, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customer Verified Customer
Category: Service
Customers service call
Customers service reached out after hours to help with my car
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2020
Service Type: Maintenance
Category: Service
Car wash always broke
Don't expect them to answer your text in service department. Plan to spend hours for oil change
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/28/2020 04:48 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JJ
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John J.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
No appointment
I called Lakeland Hyundai and i did not have an appointment I told them the check engine light came on and it could be one of a hundred and the person in charge told me to bring it in right away
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesomeness
I have had my car for 4 years now. And always got my services for it at Lakeland Hundsi. They are friendly, honest, and communicate with you about the status of the vehicle. They do not try to push or convince you for extra services while you are there.
Recommended
Employees worked with
DF
DALTON FRIEDEL
DQ
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David Q.
Mulberry, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast friendly service and on time for my appointment
Had to take my car in for factory Recall they kept me informed when my appointment was set up, was able to do the service because they had the parts in stock
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional service.
Reliable & consistent. Friendly, too!
Recommended
Employees worked with
DF
DALTON FRIEDEL
GP
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Gerard P.
Lakeland, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fixed...
The service department is the best. They came to me and took my car, brought it to the service station the tech worked on it and when it came back it was fixed, clean and workinng!
Recommended
Employees worked with
DF
DALTON FRIEDEL
MP
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Mike P.
Zephyrhills, FL
2010 Hyundai Genesis Coupe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Service
Stripped wheel stud
Got new tires
Tech stripped wheel stud & didn`t repair during service
Noticed incident after returning home
Called Dalton and he assured me they would correct the issue
Thanks
Recommended
Employees worked with
DF
DALTON FRIEDEL
MP
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Mike P.
Zephyrhills, FL
2010 Hyundai Genesis Coupe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Service
Stripped wheel stud
Got new tires
Tech stripped wheel stud & didn`t repair during service
Noticed incident after returning home
Called Dalton and he assured me they would correct the issue
Thanks
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/11/2021
Service Type: Maintenance
Category: Service
Stripped wheel stud
Good facility
Just had a bad experience on my last visit
It was a technician issue
The staff is Great
They offered the fix the problem after the fact
But that means another appointment and more of my time spent at the dealer for a mistake that should have been corrected during the original service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/12/2021 09:23 AM

thank you for your time today. We really appreciated it. 

Employees worked with
DF
DALTON FRIEDEL
JV
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Jami V.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Thank you
Recommended
Employees worked with
DF
DALTON FRIEDEL
JP
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Jeannie P.
Lakeland, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superior Service
Thorough and quick turnaround.
Thank you
Recommended
Employees worked with
DF
DALTON FRIEDEL
JR
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John R.
Lakeland, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
we love it
Recommended
Employees worked with
DF
DALTON FRIEDEL
MC
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Manuel C.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
no cmments
no comments
Recommended
Employees worked with
DF
DALTON FRIEDEL
EP
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Earl P.
Auburndale, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good experiance
Thank you for getting the car to service as soon as I arrived. Also, thank you for the coffee and donuts. I found all staff to be both friendly and efficient.
Recommended
Employees worked with
DF
DALTON FRIEDEL
PS
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Paulette S.
Winter Haven, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
This is only a review for the customer service agent who helped me. It is not for the service department.
This is just a review for the customer service agent who helped me. It is not for the repair department because my car's repair was not completely done.

He kept me informed and my appointment was on time.
Recommended
Employees worked with
DF
DALTON FRIEDEL
JV
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Jami V.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Highly recommend
Recommended
Employees worked with
DF
DALTON FRIEDEL
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