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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / DOUG KING
DK

DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

Verified Customer
Verona, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
C
D
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/08/2021 05:39 AM

Thank you for your 5 star review.

Employees worked with
DK
DOUG KING
DB
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Dawn B.
Oregon, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Service
Hyundai is a great vehicle manufacturer and Zimbrick West is a great place to have your service done.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 12/11/2020 06:57 AM

thank you! We did have a glitch in the system.

Employees worked with
DK
DOUG KING
Verified Customer
Middleton, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Showing ( Respect)
Keep up the great work!
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/18/2020 07:35 AM

Thank you

Employees worked with
DK
DOUG KING
TK
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Tony K.
Madison, WI
2008 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customer Verified Customer
Category: Service
Issue resolved! Thanks to Kyle.
During my last visit at Hyundai service, I had an issue with something.
Today, I spoke with Kyle about it. Kyle acknowledged it and resolved it.
Thank you.
Recommended
Employees worked with
DK
DOUG KING
KS
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Kathy S.
Montello, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superb
Zimbrick Hyundai West is a customer oriented business. A clean location and very friendly staff, as well as knowledgeable.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/21/2020 07:44 AM

Thank you

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
Great staff, clean facility exceptional mechanic at a very reasonable cost. Will purchase another vehicle from them.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/21/2020 07:44 AM

Thank you

Employees worked with
DK
DOUG KING
HP
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Hayden P.
Madison, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customer Verified Customer
Category: Service
Great Customer Service, Will Fix All Your Concerns
Whenever I bring in my car for maintenance, it always comes out sounding and feeling like a great ride. Although the prices for servicing can be a little steep, Zimbrick helps to provide you ways to make things affordable. I recommend bringing your vehicle here for the best service and care your car needs.
Recommended
Employees worked with
DK
DOUG KING
MT
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Mathew T.
Madison, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great vehicles/Great service
Hyundai West is always helpful and knowledgeable. I had a weird repair, the manager of Hyundai West called me to explain that they will be pursuing a refund through Hyundai. It was successful and I saved over 400.00. It was Hyundai West who advocated for getting the repair covered. Good folks!
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/16/2020 05:25 AM

Thank you

Employees worked with
DK
DOUG KING
Verified Customer
Monona, WI
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Excellent customer service
When I felt an error had been made they made every effort to correct it. I would feel confident going there again knowing that customer satisfaction is their top concern.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customer Verified Customer
Category: Service
follow up response is good
The follow up regarding my previous comments was good and explained my concerns.
Recommended
Employees worked with
DK
DOUG KING
MN
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Mary N.
Madison, WI
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I am very happy with the service I received at Zimbrick Hyundai West.
They were very efficient and helpful.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/18/2020 03:08 PM

thank you

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No problem service
The staff is friendly & helpful - service is on time & done correctly.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/18/2020 03:08 PM

Thank you for you feedback!
Employees worked with
DK
DOUG KING
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is always friendly, quick and efficient.
Had a new set of tires put on, and the rear shocking absorbers replaced. Everything went fine.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/04/2020 07:59 AM

Thank you

Employees worked with
DK
DOUG KING
RA
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Rhonda A.
Madison, WI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, efficient, easy access.
The staff that intake the vehicle are efficient and very courteous. Work was completed on time and as promised.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/22/2020 03:57 PM

Thank you so much!

Employees worked with
DK
DOUG KING
SC
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Sara C.
Deerfield, WI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great customer service and wait area.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/20/2020 08:49 AM

Thank you for the great feedback it is appreciated!

Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people, great service and great work.
I've purchased six Hyundai vehicles from Zimbrick Hyundai West. With every vehicle I've owned the follow-up service has been excellent. This dealership has earned it's five star rating.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/20/2020 08:23 AM

Thank you for your feed back!

Employees worked with
DK
DOUG KING
Verified Customer
Middleton, WI
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good and Efficient Service
Friendly staff, they fixed the problem while I waited, which wasn't long (30 minutes?)
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/08/2020 01:11 PM

Thank you

Employees worked with
DK
DOUG KING
MB
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Michael B.
Madison, WI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Experience getting our Santa Fe! Was convenient, haggle free and felt very safe (from COVID)
Thanks Caleb
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/03/2020 08:49 AM

Thank you for the great reply!

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service, completed on time.
Zimbrick West did a great job on my car, completing the work on time as promised. Although we miss the usual wonderful snacks and drinks in the waiting area, due to COVID19 restrictions, we will be back. I wish they would straighten out their confusing coupons on the internet though. They offer coupons for service with no money off.
Recommended
Employees worked with
DK
DOUG KING
DD
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Daniel D.
Madison, WI
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Santa Fe service
Great Service!
Recommended
Employees worked with
DK
DOUG KING
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