DONNIE VO

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

 

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

 

Thank you for taking the time to fill out our survey.
We also appreciate 5 stars.       

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

  Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

As for the recommendations, we tested the battery and it failed the load test.  We pulled out your filter and it was dirty.  We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys.  Not us.....

For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time.  We are trying to find better way to shorten the waiting time on weekend.
   
    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.          

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

 

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                            

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                            

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Thank you so much for the great review.
We also appreciate 5 stars.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.
Thank you for taking the time to fill out our survey.

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

We understand your time is valuable.  We appreciate your feedback.
We also appreciate 5 stars.

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.