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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

SY
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Sunny Y.
Hacienda Heights, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I feel welcomed.
The emploees are very kind and the services are great.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:24 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
RW
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Rebecca W.
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recalls
I had multiple recalls open on my vehicle and the gentlemen there not only took my car in early but the estimated 2.5/3 hours that they gave me ended up only being 2 hours. Plus the free car wash was also very appreciated.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:25 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JS
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Joseph S.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Friendly and quick service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/25/2019 05:31 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Fullerton, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice and professional
It was first time at Puente Hills Hyundai.
He was very helpful to take care of my car.
Thank you, Sean!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2019 02:06 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.       

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Chino, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Everything runs smooth at this place thanx
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:03 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Stanton, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
helpful, nice, good service, good price and good deal.
Will definitely recommend to friends or family.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:02 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The customer service
The Service is great.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/13/2019 12:42 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SR
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Stella R.
West Covina, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great customer service and quick
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 11:50 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
KY
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Karen Y.
Downey, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service from start to finish.
I was having troubles with my Hyundai Elantra 2017; the drivers side of the door wouldn’t unlock (until I yanked it like 3 times) and it always looked like I was breaking into my own car. I guess that would make for a good security measure but I would prefer getting into my car ASAP lol.
I had issues for about 3-4 weeks and finally had time to get my car fixed. I went to this specific location and everybody was super helpful. Tino was a superstar. He set the expectations from the start and told me that they would have to order the parts first then I can come back and get it fixed. When they got the latch/part, I made the appointment and expected a long wait. I set the appointment in the morning to get it fixed ASAP and the wait honestly to me wasn’t that long while I was getting the part installed (he said worst case scenario was 2-3 hours, but to me that’s expected since there’s always a line of customers.) I came prepared and brought my laptop. Only thing is the WiFi didn’t work the second time I visited. I wonder why?
But in any case, I can’t thank this place enough for hooking it up. I appreciated the sincere service from all the employees from start to finish.

TL;DR
Free coffee in the waiting area.
WiFi doesn’t work here for some reason :(
Amazing service from all the friendly staff!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 09:13 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

I will tell our tech guy to check wifi in the waiting area.  Thanks again.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JF
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James F.
Rowland Hghts, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javer and Chan are the best
I am always completely satisfied with the service dept at Puente Hills Hyundai. I bring both of my Hyundais there. They give good advice and I think their prices are fair. They treat you like "good family".
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 09:14 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MW
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Mike W.
Walnut, CA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Tino did a great job with the whole process of getting my car serviced and back on the road.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 09:16 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SK
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Sung K.
Los Angeles, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Jae was GREAT!
GREAT SERVICE AS USUAL!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 09:17 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
TM
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Teresa M.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff is very helpful. Comfortable waiting area.
Very good service and helpful staff.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/06/2019 02:41 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Downey, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Always friendly, helpful, and treat my concerns as if it was their own car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2019 11:25 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
EY
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Eric Y.
West Covina, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Robin and her team was very helpful to provide loaner vehicle while my vehicle was in for multiple services.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/06/2019 02:39 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Although I wasn’t able to make an appointment, I was able to get my car serviced with an oil change in just 30 minutes! The staff was super friendly and helpful, and I look forward to returning again soon.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/30/2019 03:00 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
MG
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Margerit G.
Glendale, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The best
The guy who helped me was extremely polite
Nice
Caring
Explain everything to me
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2019 10:03 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
TH
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Theodore H.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Prompt and friendly service deoartment.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2019 11:59 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Jan 22 service
The repair on the electronics in my front passenger door was excellent. The new part was installed quickly, quicker than I expected. Originally, the work was suppose to take 3 hours, but it only took 1.5 hours. My door is working fine now. The technician did an excellent job! Tino also gave me excellent service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2019 12:02 PM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
MS
gravatar
Michael S.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Javier
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/16/2019 04:00 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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