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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

PS
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Patricia S.
Hazelwood, MO
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
I keep coming back for service because it is exemplary. I feel at home at St. Charles Hyundai
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 03/25/2017 06:32 AM

Thank you for the great review! We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
FE
FRANK ELLIS
SS
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Shari S.
Saint Louis, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I'll be back!
Great and friendly service!!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/14/2017 02:19 PM

Thank you for the positive review! Please let us know how we can make your next visit a 5 star visit!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Weldon Spring, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleased
They said what they did in a timely manner.
Recommended
Bob R. from St. Charles Hyundai responded on 03/03/2017 06:13 AM

Thank you for the positive review ! your business is always appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MO
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Michael O.
Saint Louis, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
your people
yes
Recommended
Bob R. from St. Charles Hyundai responded on 03/02/2017 02:33 PM

Thank you as always for your continued business with us,you are very much appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Two e
Everything that was required was accomplished before the estimated time.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/02/2017 02:38 PM

Thank you for the positive review! If there is anythine else I can do for you please let me know.

Thanks again,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The service department is always friendly and helpful. Service is completed promptly and my car is clean and tidy when they are finished.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/28/2017 02:21 PM

Thank you for the positive review! We look forward to see you for your next service!

Thanks again!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
PB
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Patricia B.
Saint Charles, MO
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
On time and well executed.
Recommended
Bob R. from St. Charles Hyundai responded on 02/13/2017 12:28 PM

Thank you for your positive review.let me know how i can make your next visit a 5 star experience,thanks.your business is greatly
appreciated.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MP
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Melissa P.
O Fallon, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Excellent service
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/03/2017 05:16 AM

Thank you for the positive review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
KM
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Kathleen M.
Saint Peters, MO
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Automatically checked for recalls
Automatically checked for recalls when I took my sonata in for a shock leak and filter change, they found a recall and automatically took care of it.
Recommended
Brad D. from St. Charles Hyundai responded on 02/01/2017 10:01 AM

thank you for the great survey for the recent service in our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TB
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Tamara B.
Saint Louis, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Why you got my business
Honesty
Recommended
Bob R. from St. Charles Hyundai responded on 01/26/2017 05:12 AM

Thank you for the positive review ! and always appreciate your
business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MT
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Mitchell T.
Wentzville, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Sonata
St Charles Hyundai has been very good to us.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/23/2017 05:20 AM

Thank you for the positive review! I am glade we were able to get your vehicle back on the road and we appreciate your patience on the repairs that were made on your vehicle.

Thanks again,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
EH
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Edward H.
O Fallon, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto repair
Repairs were finished a day sooner than anticipated. Wonderful service!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/30/2016 05:06 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
SB
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Sheri B.
Florissant, MO
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good
Recommended
Bob R. from St. Charles Hyundai responded on 12/19/2016 06:33 AM

Thank you for the positive review ! your business is greatly appreciated.thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
SB
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Sara B.
Saint Peters, MO
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Great selection & service!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/18/2016 05:54 AM

Thank you for the positive review! I'm glade we were able to diagnose and repair your vehicle. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
SP
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Sarah P.
O Fallon, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly customer service
I was happy they did everything they could to fix the problem
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/11/2016 02:45 PM

Sorry for the amount of time it took to repair your vehicle. We are glad that we were able to get your vehicle repaired. If there is anything else we can do for you please let us know.

Thank you,


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
RH
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Raymond H.
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always honest to tell you if your car needs something and the price.
The car is always clean at it's return, been washed and vacuumed out. Service is excellent.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/07/2016 05:38 AM

Thank you for the positive review! I am glade we were able to get your check engine light issue resolved. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice Service
The best dealer.
Recommended
Brad D. from St. Charles Hyundai responded on 11/07/2016 11:15 AM

thank you for the great 5 star review. we look forward to your next visit with us!

thank you, brad dean
Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TW
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Tina W.
Saint Charles, MO
2004 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Loyalty
Always professional, courteous & service friendly
Recommended
Brad D. from St. Charles Hyundai responded on 11/04/2016 09:29 AM

thank you for the great 5 star review, we appreciate all your business done with our dealer ship.

thank you, Brad Dean
Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
SB
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Shirley B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Car Maintenance and one rrecall was done.
Fast and efficient. Short wait time.
Recommended
Brad D. from St. Charles Hyundai responded on 10/11/2016 02:52 PM

thank you for the great review. we appreciate all your business done with us.

thank you, Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
AR
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Anthony R.
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is friendly and knowledgible and it's very nice there. I trust them.
It's a great place. The Nissan side has basket of chips that is not offered in the Hyundai lounge.
Recommended
Bob R. from St. Charles Hyundai responded on 10/10/2016 06:11 AM

Thank you for the great review ! your business is always  appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
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