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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

MP
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Maria P.
Fall River, MA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Basic 64000 mile service performed accordingly. What I was not comfortable with is the sales approach on a service visit. Also parking is terrible and they don't let you know upfront what to do with your vehicle upon arrival. Also what you request online for service does not appear to be received at the dealership
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/03/2018 07:29 AM

i would like to apologize for the poor service experience. please contact jeff white to address your concerns. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PB
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Patricia B.
Tiverton, RI
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointed
I have always brought my car here for maintenance and repairs and I have always had excellent service. However this time I was disappointed...I brought it in for routine maintenance, I always get a " mini" detail that consists of vacuuming the front and back,cleaning windows,the dash board and wash and wax.When I picked the car up the first thing I noticed was the cover for the cabin filter was left on my front seat,crumbs on the console and doorjambs etc..
I felt they were in a rush and did not take time to do a good job.I did go back in and they did put the cover back on and re vacuum it. The excuse was "we have a lot of new employees "
I have never had a negative experience here,I always recommend them,so I really hope this isn't a future trend. Thank you
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/29/2018 07:44 AM

i would like to apologize for the poor service experience. please contact jeff white to discuss. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JD
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Joao D.
Fall River, MA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil changes
too long for Oil Change!!!
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/04/2018 01:28 PM

i would like to apologizes for the poor service provided at your last visit. our goal is to provide every custromer with a 5 star experience. please contact myself our jeff white to adress your concern. thank you for your time, we look forward to your call.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
9
Category: Service
It was an excellent experience
Although the oil change took a little longer than expected, the rest of the appointment was very good.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Maintenance
7
Category: Service
Only negative was the time involved.
My experience was fine except for the time involved in completing the oil change.
MARIO A M. from Empire Hyundai responded on 01/31/2022 05:09 AM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled phone number 508-673-7646 ext 235

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Service
Service
The service Dept @Empire Hyundai is excellent. All of the staff are courteous and knowledgeable!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2021
Service Type: Maintenance
Category: Service
Empire Hyundai Fall River
Purchasing a vehicle at this dealership is stressful. They are maliputive.
Not Recommended
MARIO A M. from Empire Hyundai responded on 08/03/2021 04:56 AM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled  phone number 508-673-7646 ext 239

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Service
Excellent service!
I was very satisfied with the results. Frank was very helpful during the time I spent waiting for my vehicle and explained in detail all the work performed.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Repair
Category: Service
Friendly service
Great service.
Recommended
MARIO A M. from Empire Hyundai responded on 03/15/2021 12:02 PM

I would like to apologize for the poor service experience that Frank  provided you with  please contact  jeff white to discuss 508-673-7646

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Expensive visit
They found many things that needed repair, likely some could have waited, however, the car rides like a dream and so I guess the time it took, and the expense, was worth it.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/01/2020 06:08 AM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star experience. any comments in regards to what frank could have done to achieve this would be appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Swansea, MA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I was satisfied with the repair service
The only negative side of the service was that I brought the car in Thursday late afternoon and it wasn’t completed until mid afternoon on the following Tuesday due to parts that needed to be ordered.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/01/2020 06:10 AM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star experience. any comments in regards to what frank could have done to achieve this would be appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
GC
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Gloria C.
Westport, MA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Quick and courteous. No wash or vacuuming though
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/08/2020 09:42 AM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick/honest
Frank was up with pricing and had my car in and out of there
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/17/2019 02:06 PM

our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be appreciated .

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
X
C
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 08/30/2019 10:42 AM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Its ok
No comment
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/25/2019 02:25 PM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Tiverton, RI
2017 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department is ok
Nothing specifically bad to say but it is typical dealership service department. They do the job but nothing stands out as being above average from any other dealership experiences I have had.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019 06:04 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Tiverton, RI
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was excellent. Sales people need to back off.
I went to the dealership for a recall and some routine maintenance. As I pulled up to the dealership and got out of my car a salesman approached me and asked me if I was trading my car in. I politely told him no and that I was there for service. He said "ok, what's your payment on that?" I informed that my car was paid off and that I was just there for service. I went to the service desk and the service advisor was polite and attentive. They took my car right away and told me with the recall and the work I had asked to be done would take a couple hours. I sat in the waiting room for a while. Every once in a while I like to get up, take a wall, maybe use the restroom, etc. Every time I left the room the same sales guy kept badgering me about trading my car in. Now I have no problem telling the guy to beat it, but it makes the whole service experience tedious and annoying.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/18/2019 10:25 AM

i would like to apologize for the poor service experience. our goal is to provide every customer with a 5 star service visit. tis survey reflects on how well your service advice addressed your concerns. if you have the name of the salesman that was speaking with you that would be appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
x
x
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/17/2019 09:47 AM

our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank, your advisor could have done to achieve this 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department excellent
Service department excellent
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/31/2018 08:37 AM

our goal is to provide every customer with a 5 star service visit. any comments in regards to what frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Tiverton, RI
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good staff
Good staff
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/17/2018 08:53 AM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
EM
gravatar
Edward M.
Fall River, MA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Survey response.
Frank was excellent to work with. Very accommodating and excellent in communicating with us in regards to repairs and estimated time of work being completed. The bathrooms were in great need of a cleaning. I myself replaced the empty toilet paper dispenser. Fortunately there were spare rolls on top of the paper towel dispenser. A fresh coat of paint would be nice too! The customer lounge was lacking necessary items to make a complete cup of coffee while waiting. Perhaps assigning someone to tend to bathrooms and making sure lounge supplies are fully stocked would be beneficial.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/12/2018 06:50 AM

is there anything frank could have done to achieve a five star on his review of the service he provided you? 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JN
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Jeffrey N.
Fall River, MA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Communication
A little longer wait then usual,,but it was needed for some additional work
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/07/2018 11:09 AM

our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SF
gravatar
Stephanie F.
Fairhaven, MA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Good clean and friendly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/09/2018 12:20 PM

i would like to apologize for the poor service experience. our goal is to provide every customer with a 5 star service visit. any comments in regards to what frank your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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