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GARY DEFORREST REICHERT

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(35 reviews)
59

Reviews of GARY DEFORREST REICHERT

Verified Customer
Plano, TX
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
9
Category: Service
Excellent service
I had a minor problem that was resolved in a timely manner. The service department followed up with me to make sure my experience was good and that it would not happen going forward. I appreciate that my review was read and responded to so quickly.
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Plano, TX
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
9
Category: Service
Excellent service
I had a minor problem that was resolved in a timely manner. The service department followed up with me to make sure my experience was good and that it would not happen going forward. I appreciate that my review was read and responded to so quickly.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/16/2021
Service Type: Maintenance
6
Category: Service
Ok
Only had one issue but it was resolved in time
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/16/2021 12:59 PM

Thank you for your feedback and talking to me. We looking forward to serving next time.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
PG
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Pritesh G.
The Colony, TX
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Never by Hyundai car
Don't buy Hyundai
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/07/2021 12:17 PM

I am sorry about this miscommunication on you car. 
Craig Ellis Service Manager 972-202-2168

BRANDON H., Service Director from Huffines Hyundai Plano responded on 12/09/2021 08:44 AM

I am extremely sorry that you are unhappy with Hyundai and with us. We would appreciate the opportunity to find out what happened and what we can do to make this right. 

Please let me know if you have some time to discuss what happened. 
Thank you.

Brandon Henson Service Director 972-867-5000
Employees worked with
GR
GARY DEFORREST REICHERT
TL
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Thuy L.
Plano, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Engine stalled ( Hyundai 2019 Santafe)
Mechanic techs couldn’t figured it out why sometimes the engine stalled when driving
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/03/2021 05:29 AM

Thuy, thank you for your feedback! Unfortunately our techs could not duplicate your concern and there were no codes in the system. We value your business and look forward to serving you again in the future. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
DC
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David C.
Prosper, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent experience all round
My 2020 Kona developed an oil leak after reporting it to Huffines they arranged for the vehicle to be towed to their workshop and further offered me a replacement whilst mine was being repaired.
THE WHOLE EXPERIENCE WAS NO COST TO ME.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/25/2021 12:10 PM

David,  thank you for your feedback. We appeciate you choosing Huffines Plano!

Craig Ellis Service Manager 972-202-2168

Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Frisco, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
First time at Huffines. Will go back.
Everyone was extremely helpful, friendly, courteous & accommdating. I was able to get a convenient appointment time to meet my needs.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/25/2021 10:15 AM

Thank you for your valued business! We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
MM
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Michael M.
Allen, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service on Santa Fe
Excellent work and friendly staff
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 07:31 AM

Thank you for your valued business. We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
KB
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Katherine B.
Dallas, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
EXCELLENT
MY SERVICE ADVISOR WAS GARY REICHERT. I APPRECIATED HIM LISTENING AND ANSWERING MY QUESTIONS.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/15/2021 02:32 PM

Thank you for taking the time to share your feedback. We really appreciate it. 

Brandon Henson Service Director 972-867-5000
Employees worked with
GR
GARY DEFORREST REICHERT
GK
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Gretchen K.
Plano, TX
2012 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2021
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Lack of communication
I have never been disappointed in the service I have received from this dealership until now.
I scheduled an appointment and no one told me they would need to keep my car for 3 days until I dropped it off.
I had to call to get updates. No one called me.
When I picked up my car, 3 hours after they said it was ready, I had to wait another 25 minutes for them to find my car and my keys.
GARY R. from Huffines Hyundai Plano responded on 09/01/2021 07:13 AM

Good afternoon Ms. Korte,

First i would like to applogize for the poor service,  I am reaching out to you to see how I better service yo and regain your trust. Please call me at 972-202-2208

Thank you 
Gary

Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Wylie, TX
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality work and Friendly service
They try their best to help you get your vehicle back on the road.
Recommended
Employees worked with
GR
GARY DEFORREST REICHERT
JD
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Jeffry D.
Plano, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Family owned, treated as a family member.
Always treated like one of the family.
Recommended
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Garland, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good, pleasant service
Had to have the shark fin replace. Everyone I dealt was knowledgeable and competent, pleasant to do business with.
Recommended
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Addison, TX
2017 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not good
Took more time than expected. Higher cost than estimated even though no special service was done. Disorganized staff.
Not Recommended
TREY T. from Huffines Hyundai Plano responded on 06/17/2021 06:31 AM

Thank you for visiting Huffines Hyundai Plano and for your feedback. We continually strive to provide excellent service and I apologize we missed the mark. Someone from the service department will reach out to you soon. In the mean-time if you need anything please let me know.

Trey Taylor
Service Manager

Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Frisco, TX
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service needs improvement
Hard to get ahold of th schedule appointments. Overall slow service. Needs to be more professional.
Not Recommended
TREY T. from Huffines Hyundai Plano responded on 06/17/2021 06:41 AM

Thank you for visiting Huffines Hyundai Plano and for your feedback. We continually strive to provide excellent service and I apologize we missed the mark. Someone from the service department will reach out to you soon. In the mean-time if you need anything please let me know.

Trey Taylor
Service Manager

Employees worked with
GR
GARY DEFORREST REICHERT
DZ
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Domitila Z.
Plano, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst service department !!! Be aware!!! 0 stars
For some reason I can’t change my rating to one star.
I have take my 2011 Sonata to Huffines Plano because the location but I haven’t had a good experience. January 15 2021I got my car in for a recall service and they broke the shifter and it is still not fixed. Today May 29 2021 they told me that it will not be fixed for free and I have to pay around $430. ?????
On May 10 I have to take it back to swap the engine due to knocking noise and was done for free because the extended warranty by Hyundai then they recommend to replace the serpentine belt which I agreed to, but they double charge me for labor to install it while the engine was replaced. Be aware of this people. Hyundai cars have excellent warranty but specially Huffines Hyundai Plano service department is a terrible choice to get your car fixed.
Not Recommended
TREY T. from Huffines Hyundai Plano responded on 06/01/2021 06:50 AM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2011 Sonata.

Trey Taylor
Service manager

Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Euless, TX
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Huffines Hyundai-Plano
My daughter took our car for troubleshooting- engine light came on. She took it later in the day and was told can’t look at it until tomorrow which I expected. I called two days after dropping it off and spoke with Andy -service Advisor. Andy explained the issue and told me he can repair the problem and have car ready by end of business. My car was ready that same day as promised. I was so happy to receive that good news and the total estimate given by Andy was reasonable in my view. I was a satisfied customer with repairs and price.
Recommended
TREY T. from Huffines Hyundai Plano responded on 05/20/2021 06:16 AM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2016 Elantra Gt.

Trey Taylor
Service manager

Employees worked with
GR
GARY DEFORREST REICHERT
TH
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Terry H.
Garland, TX
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Transmission hard shifting.
I have taken my suv in twice for the same problem. The first time they could not replicate my problem. The second time they reset the computer and that did not fix the sporadic problem.
Not Recommended
Chris S. from Huffines Hyundai Plano responded on 05/12/2021 09:48 AM

Thank you for visiting Huffines Hyundai Plano and the review.  We appreciate the feedback you provided however we have to follow Hyundai's guidelines when it comes to this repair.  Please contine to monitor the concern so that we may furhter assist in any way.  

Chris Selbach
Service Director

Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Frisco, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service folks
Over all experience great
Recommended
Chris S. from Huffines Hyundai Plano responded on 05/01/2021 08:36 AM

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  We appreciate the opportunity to serve you and your Santa Fe.  Please let us know if you need anything else.

Chris Selbach
Service Director

Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Dallas, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service but took longer than expected
Was told that the entire service would take 1-2 hours, took closer to 3 hours.
Recommended
TREY T. from Huffines Hyundai Plano responded on 04/29/2021 03:40 PM

Thank you for visiting Huffines Hyundai Plano and for the 5-star review. Please let us know if there is anything else, we can do for your 2017 Tucson.

Trey Taylor
Service manager

Employees worked with
GR
GARY DEFORREST REICHERT
PP
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Patrick P.
Rowlett, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
***
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Recommended
Chris S. from Huffines Hyundai Plano responded on 04/09/2021 05:57 AM

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  We appreciate the opportunity to serve you and your Palisade.  Please let us know if you need anything else.

Chris Selbach
Service Director

Employees worked with
GR
GARY DEFORREST REICHERT
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