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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
JC

JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

Verified Customer
Denton, TX
2013 Hyundai Elantra Gt
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Issue was not addressed
I have been experiencing a 'known problem' for 2013 Elantras-- sputtering and stalling while idling. Restarting after a very short inactive period is also difficult. This issue has not been fixed.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/28/2017 07:45 AM

Ms. Chalon (Grace),

I apoligize you have been experiencing a concern with you vehicle, i can assure you we dont want you to have any issues as well. 

If this has been an ongoing concern, if you would please call and lets schedule you an appointment, with a loaner car.

Unfortunately with your engine light not being on it is much harder to diagnosis the concern, so it will take at least a full day.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JG
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Joe G.
TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and knowledgable staff
Great Service Great PEOPLE
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/25/2017 06:25 AM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
BA
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Brian A.
Corinth, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
Got it in and right quickly, and the price is quite fair.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2017 06:18 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
D
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D.
Roanoke, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
work done timely, price was good, checked out everything that I asked them to
Basically they did what they said they would do in a timely and cost effective fashion.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2017 11:56 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
NM
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NELSON M.
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and timely service
My recent visit for a service was done in a timely manner. I was in and out in a short period of time. I'm just a little bit disappointed that my car wasn't washed after it was serviced. Every Hyundai service center I have visited always washed my car after it was serviced. Other than that, I'm happy with the timely and profesional service that I received from Eckert Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2017 06:01 AM

Thank you

To your point, we do wash cars upon your request.

please on your next visit just let the advisor know and we will make it happen.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
JA
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Jose A.
Lewisville, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
verified customerVerified Customer
Category: Service
Great Customer Service and Response to Issues
Don Wheeler, Fixed Operations Manager, responded very promptly to my review without me asking for a replied. I really appreciate your commitment to excellences and it is good to know that all concerns will be addressed.

Thank you,

Jose Aguilar
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2017
Service Type: Repair
Category: Service
Not put together correct after a fix.
Had my steering wheel collar replaced. Mechanic failed to plug back (don't know why it was unplugged) my dimming and ECO buttons (display). Had to fight traffic and drive back to Denton the next day to get it fixed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2017 05:38 AM

Mr. Aguilar,

 I do understand your disappointment sir, i can assure it was not done intentionally. All of the things mentioned plug into one connector and it must have been left unsecured. Let me know when you come in on your next visit, i will give you a free oil change. I do apologize and Mr Chavez will be reprimanded.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2017 04:42 PM

Thank you sir it is appreciated.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JS
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Joseph S.
Denton, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
always honest and timely have 2 Hyundais and they service both.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/18/2017 10:34 AM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Decatur, TX
2010 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff were professional.
Service staff were professional. Surrounding construction was a hassle. Seating area was uncomfortable and TV was annoying with daytime talk.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/16/2017 09:36 AM

i am sorry about the tv, we usually have it on tbs, however the remote is in the lounge for the customers to change it at will. I will look into seeing if we can lock some of those channels.

Don Wheeler

Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DL
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David L.
Denton, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall/inspection work completed FAST!
We were told the recall/inspection work would take an hour. It was done in about 20 minutes.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2017 01:10 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
SS
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Shirley S.
Corinth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service survey
Excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2017 05:20 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
gravatar
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A great dealership!
Perfect!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/07/2017 06:11 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
BZ
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Bohan Z.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service !
The staff over there is awesome, they will check your car really carefully and do the service in a promised time !
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2017 06:04 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In spite of the road being under construction, and difficult to get to Eckert, it was worth it. Service was great.
I will continue to use Eckert for all of my service needs.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2017 05:25 AM

Thank You.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
CC
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Charles C.
Coppell, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/18/2017 06:00 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Oak Point, TX
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy with my service so far
I trust that Hyundai will better care for my Hyundai car. Not quite as convenient as a drive through oil change, but I trust the quality and don't have to fight off the up-sell. I was surprised its about the same price , especially if I use a coupon or special. Everyone very courteous and friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2017 06:46 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
RL
gravatar
Ray L.
Denton, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Home style atmosphere
Inspection and oil/filter done promptly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/14/2017 04:55 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
CB
gravatar
Cindy B.
Sanger, TX
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent
Excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/09/2017 03:35 PM

Thank you Cindy

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MS
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Mary S.
Highland Village, TX
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My long-term good relationship built on excellent service.
Excllent work, but this visit involved a longer than usual wait time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/08/2017 08:56 AM

Thank you Mary

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
RK
gravatar
Robert K.
Highland Village, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why I like them
Very accommodating
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2017 09:24 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MM
gravatar
Michael M.
Lewisville, TX
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good dealer service reps.
Wait time longer then expected. Might have been they over booked this day and time.
Would be nice if they updated their broken furniture in the waiting room. Also if they had up to date reading material and the daily news paper to help pass the time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/20/2017 05:27 AM

I am sorry sir, i will address those issues.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
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