JB

JHORDAN B BORLA

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

DB
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Daniel B.
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Waiting time
Although there was less people working and many customers, the wait time to receive cars wasn’t long at all
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:23 AM

We are so glad your experience here turned out to be a positive one. We will do our best to get you going quicker next time. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

JS
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Janet S.
Montclair, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service fine; mpg not
The service at Puente Hills Hyundai was fine. Service advisor Jhordan was pleasant and efficient.

However, I don’t know if my car is a “fluke,” or if all 2020 Elantra’s are like mine, but my 2020 Elantra is getting nowhere near the mpg that was advertised—even though I’m driving a mix of city and highway driving—and that has been a huge disappointment (that was one of the main reasons I purchased this particular car).
Employees worked with

DD
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David D.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome service
:)
Employees worked with

Verified Customer
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great Customer Service
Brought my car in for a quick oil change and was helped by Jordan in the service department. He made everything quick and easy for me and went above and beyond to help with some of our service requests. Check in was easy and maintenance was done in a timely manner. Can’t recommend Jordan enough.
Employees worked with

LV
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Luis V.
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Everything was good
Everything was good jordan helped me was awsome
Employees worked with

Verified Customer
Whittier, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always friendly
Always great service!

Verified Customer
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very friendly and honest
Jordan the service advisor was very friendly and helpful explained everything to me I didn’t even know I had recall and he took care of that for me definitely will be back
Employees worked with

Verified Customer
California City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service
Fast service. Could be better when trying to reach by phone.
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2021 10:31 AM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always 100% successful. Please accept my sincere apology for the inconvenience we caused...  We will do our best to answer the call and to give return calls if requested.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Horrible
The wait is just too long to get the car service .
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2021 10:36 AM

I am sorry that our service did not meet your expectation.  Please accept my sincere apology for the long wait.  We will do our best to cut down the waiting time on your next visit.  That is of course if you come back to us.....Thank you for the generous 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Puente Hill Hyundai
Excellent!
Employees worked with

Verified Customer
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great service from the representative
I had a great service representative when I brought my vehicle in and it made everything very smooth and efficient. Look for Jhordan Borla the next time you go for service at Puente Hills. I like that he was efficient and honest in carrying out his job. Thank you.

BB
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Brandy B.
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Super
Everything was awesome. Thanks
Employees worked with

GC
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Gustavo C.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mis-fire service
I got my service done for misfiring. my car performing very well and the problem was resolved. I live in Los Angeles and drive to Puente Hills because the service is exceptional. Thank you everybody in the service department. Gustavo
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Na
Na
Employees worked with

NC
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Nelson C.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
great job
came in for a oil change and car wash, Jhordan got the job done for me, in and out in 45 minutes, Thanks Jhordan.
Employees worked with

TH
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Thomas H.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service Rep
Our service Jason was courteous and took time to explain what was covered under our warranty. The time to do the service was just under two hours. Although we live in Menifee, it is worth our time to come to Puente Hills Hyundai.
Employees worked with

BL
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Bun L.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Super service!
.

Verified Customer
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service Dept at Puente Hills Hyundai rocks!
Easy check in and great service! Jhordan was very professional and personable. And Sergio went out of his way with the shuttle service- very appreciative. Always am pleased with the service experience here. Thank you!
Employees worked with

YK
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Young K.
Norwalk, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
# 1
Best service
Employees worked with

JM
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James M.
Alta Loma, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great to do business with.
Service Dept. is great. My car was towed to the dealership and Jordan took good care of me.
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