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JASON COBURN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(637 reviews)
82

JK
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JAMES K.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Car Dealer in Scottsdale
They go out of their way to help
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/04/2014 06:25 AM

Thank you James.

Best car dealer in Scottsdale is huge praise.  We are glad to be your dealer, and it has been our pleasure to serve you.

We look forward to seeing you again, thanks again for the great review.

Michael Southern
Service Manager

Employees worked with

GK
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GARY K.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent dealership.
I could go to a closer dealership for service but the new Earnhardt facility is worth the extra miles.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2014 10:19 PM

Thank you for making the longer trip to see us.

We glad you find is worth the effort and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SC
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SCOTT C.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent and prompt service
Jason was exceptional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2014 10:18 PM

Thank you Scott.

We'll be sure to pass on the atta boy to Jaaon.  We appreciate you choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RL
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RANDY L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
professional and friendly
everyone was very professional and friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2014 10:33 AM

Thank you Randy.

We do love what we do and we're glad it shows.  We appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SL
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SUZANNE L.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trustworthy
courteous, well organized
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/29/2014 12:43 PM

Thank you for the positive review Suzanne.

We appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

BP
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BILL P.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
clean, efficient and comfortable
The new facilities is very comfortable and pleasant and the personnel are very accommodating.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/28/2014 11:08 AM

Thank you Bill.

We never get tired of hearing that our customers love our lounge.  Building our new store gave us the unique opportunity to design with the comforts of our cusotmer and employees in mind.  We are glad you appreciate our efforts and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

HF
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Very good service and attention to the customer.
Attention to detail. I did not know I had a nail in my tire. During the rotation they found it and because the nail was in the tread, they were able to fix it.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2014 04:17 PM

Thank you for the positive post Herman.

Flat tires always seem to come at the very worst times, although it is hard to imagine a good time for a flat tire.  We're glad we were able fix your tire before it became a problem.

We're here to serve, and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

DR
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DENNIS R.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service without an appointment
First time customer - great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2014 07:21 AM

Thank you Dennis for a wonderful review.

 

Our Hyundai Assurance Car Care Express service means you can get in, get out, and get back to your life.  Oil changes and more, done fast, with or without an appointment means you can count on us to help keep you and your Hyundai going.

 

We're glad to be able to help, and we look forward to serving you again.

 

Michael Southern

Service Manager

Employees worked with

TA
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THEO A.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great location
Most friendly staff - beautiful lounge, super luxurious lounge chairs, - most pleasant area to read and pass the time
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/19/2014 11:39 PM

Thank you Theo.

We do think we nailed it on the lounge, and we are glad you've found it comfortable while you were here.  With our Car Care Express service, you may not want to leave as quickly as we are done, you're always welcome to stay if we finish your car before you finish a chapter.

Thanks for the great review, we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

ML
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MICHAEL L.
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent, World Class Service
We have been having issues with our Hyundai for a while. One dealer incorrectly diagnosed an engine issue and refused warranty. After a subsequent fuel issue and ultimately a catastrophic failure, Mike Southern and his team at Earnhardt Hyundai North Scottsdale took ownership of the situation, obtained evidence contrary to the other dealer diagnosis, and petitioned successfully on our behalf to have the engine repairs covered under warranty. The service at the other dealer was unfriendly and not on our side. Earnhardt service, on the other hand, was extremely friendly, honest, and kept in touch with me. Mike Southern was outstanding to work with and represented Earnhardt and Hyundai in a very professional, high integrity manner. Our experience with Earnhardt Hyundai North Scottsdale service can be summed up as world class.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/16/2014 12:04 PM

Wow!

Thank you Michael, that is about as glowing a review as we could ever receive. 

We always work with our customers to answer any questions and solve any concerns with their vehicles.  Your car certainly presented some unusual conditions and solving them was a challenge, but those are the kinds of challenges we love, and we were very glad to get full participation from Hyundai in correcting the issue for you and your family.

We hope you enjoy many, many more miles in your Sonata and we look forward to being here for you whenever you need us (although next time let's just do something simple like an oil change).

Again, thank you for the great review, it was our absolute pleasure to serve you.

Michael Southern
Service Manager

Employees worked with

WF
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WILLIAM F.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
CLEAN, new good snacks, pleasant p;lace
see above
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/15/2014 05:26 PM

Thank you William.

We appreciate the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SA
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SIMON A.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Best service I've ever had from a dealer
I've had my Genesis for a couple of years, and I've been very impressed with the service folks at Hyundai. They're fast, they're friendly - and even when I just get an oil change, they'll typically do something extra like updating the GPS nav software. This time around, when dropping the car off for a scheduled service and mentioning that a door lock seemed to be sticking, I get a call an hour later - they've changed the car's door actuator, it's serviced, washed and ready to go.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/11/2014 09:44 AM

Wow, a great review!  Thank you very much Simon for taking the time to post and share your experience with others.

We are committed to providing the very best service experience possible and it sounds like we've acheived that with you.

Thank you again for the positive review and we look forward to serving you agian in the future.

Michael Southern
Service Manager

Employees worked with

KA
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kept me abreast by phone, c;ean & delivered as promised
Excellent-timely, professional & courteous
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/09/2014 04:41 PM

Great review, thank you Kenneth.

We are proud to be your dealership, and we appreciate you taking the time to post this fanstatic review.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

TL
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TIMOTHY L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional!
Always do a good job communicating service that is going to be done.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2014 01:57 PM

Thank you for the positivw review Timothy.

We always want you to understand exactly what we are doing and why we are doing it.  Communication is so important for us and for our customers.  

We we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MA
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MICKEY A.
Payson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Best service
I have been do the dealership several times. Both my wife and I have Hyundais. We are on cars three and four and are very satisfied with all our experiences. Keep up the good work.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2014 01:31 PM

Thank you both for the great review. 

We find there are more and more multiple Hyundai families out there and we are proud to be your dealership.

We promise to keep up  the good work, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

ER
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ELIZABETH R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
employees courtesy amd comfy seats to wait
Was very satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/04/2014 08:16 PM

Thank you Elizabeth.

We tried to make our lounge feel like a living room.  We know that when you are having your car serviced it is nice to have a place to relax.  

Thank you you for choosing us and for taking the time to post this review.

Michael Southern
Service Manager

Employees worked with

EH
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ELLEN H.
Glendale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Dealer/Service
I bought my car from them and all service has been done in their service dept. I couldn't be more pleased. The waiting area is great too.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/30/2014 11:25 AM

Thank you Ellen, it is a great lounge isn't it?

We did our very best to make sure our waiting room was pleasant for our customers.  Whether you are here for sales or service, we want our store to feel comfortable.

Thank you for the recommendation of both our sales and service teams, we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MW
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MICHAEL W.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service team,thorough
Showroom was very pleasant.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2014 01:00 PM

Wonderful review, thank you Michael.

We are glad you liked our new showroom.  We are especially proud of our new customer lounge.  It a long way you drive to us from Fountain Hills and we want you comfortable while you are here.

We look forward to serving you again, and thanks again for the great review.

Michael Southern
Service Manager

Employees worked with

WM
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WENDELLA M.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellence in practice
Beautiful new facility; very nice waiting area; techs are polite
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/03/2014 09:01 AM

Wendella thank you for the excellent review.

We love our new facility which was built with both our team and our customers in mind.

Come back and see us anytime.

Michael Southern
Service Manager

Employees worked with

PK
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PATRICK K.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy to schedule, eager to please, first class waiting facility
Excellent service. Can't think of anything they might improve upon.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/29/2014 07:25 PM

Wonderful review, we really appreciate it Patrick.

It seems to us that you had exactly the experience we strive for every day for every customer.  Thank you for being a fan, we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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