JE

JAVER ESQUIVEL

Puente Hills Hyundai

Overall Rating

4.9

(1012 reviews)

84

Reviews of JAVER ESQUIVEL

Verified Customer

Upland, CA

2018 Hyundai Ioniq Plug

06/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Timely,Good Service

Had an 8:00 am appointment. My car was checked in immediately .
Javier Esquivel set me up and assured me that my car would be done in about 1 hr. He told me he would find me or call my cell when the car was done. Sure enough, at about 9:00 he found me and I was on my way in about 5 mins.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 11:40 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

Verified Customer

Pasadena, CA

2016 Hyundai Elantra

05/31/2018

Service Type: Maintenance

Verified Customer

Category: Service

Speedy Service

Told me it would take about 2 hours to get my car serviced. A little over an hour later, my car was up and running! Awesome

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 06/01/2018 07:29 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with

WA

William A.

La Puente, CA

2017 Hyundai Sonata

04/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Quick service... sometimes!

The "new guy" told me that it was going to take 3 or more hours to complete my service. He also said that I should make an appointment. I decided to wait and the service manager got the job done in an hour. This has been the quickest I have ever been in and out of that dealership. The usual wait time is over 2 hours with an appointment. The 5 stars only applies to the service manager and this specific visit. You would not want my rating on prior visits.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 04/18/2018 01:01 PM

Hi William,
Thank you for 5 star survey with wonderful comment to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

CF

Chris F.

La Verne, CA

2011 Hyundai Elantra

04/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer

Communication during a long stay at your dealership

Not Recommended

Employees worked with

CT

Cinelle T.

Chino, CA

2012 Hyundai Elantra

01/26/2018

Service Type: Repair

Verified Customer

Category: Service

bad customer rep

steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Employees worked with

JAVIER OLIVARES

DS

Debby S.

Diamond Bar, CA

2012 Hyundai Elantra

01/04/2018

Service Type: Repair

Verified Customer

Category: Service

Do not come here

Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Employees worked with

Verified Customer

Diamond Bar, CA

2012 Hyundai Sonata

01/02/2018

Service Type: Repair

Verified Customer

Category: Service

Safety recall -NOT

Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Employees worked with

JE

Javer E.

Los Angeles, CA

2016 Hyundai Elantra Gt

12/18/2017

Service Type: Maintenance

Verified Customer

Category: Service

the people are great

Puente hills Hyundai is the best.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 12/18/2017 11:34 AM

Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employees worked with

GL

Gustavo L.

Pico Rivera, CA

2013 Hyundai Santa Fe

10/14/2017

Service Type: Maintenance

Verified Customer

Category: Service

Santa Fe service

oil change

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 10/16/2017 10:57 AM

Hi Gustavo,
Thank you for 5 star survey.
We are happy to hear that your Santa Fe done oil change service completely at Puente Hills Hyundai.

Employees worked with

EL

Elizabeth L.

2012 Hyundai Elantra

05/15/2017

Service Type: Maintenance

Verified Customer

Category: Service

Regular maintenance

Also, Hyundai didn't recommend getting new tires. It was time to get new tires.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2017 05:46 PM

Hi Elizabeth,
Thank you very much for the honest feedback, and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employees worked with

OL

Oai L.

South El Monte, CA

2016 Hyundai Sonata Hyb

05/09/2017

Service Type: Maintenance

Verified Customer

Category: Service

Terrible service

Took forever to get my veh and was filthy when I got it back

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 10:24 AM

Hi Oai,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
You are absolutely right that your service was not acceptable, and I apologize once again for your service.
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with

Verified Customer

La Puente, CA

2016 Hyundai Sonata

04/14/2017

Service Type: Maintenance

Verified Customer

Category: Service

People

Rude

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 04/15/2017 03:15 PM

Hi Alan,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with

SC

Shelley C.

Diamond Bar, CA

2012 Hyundai Sonata

04/11/2017

Service Type: Repair

Verified Customer

Category: Service

..

Your service department upsells and I told you about it long ago and was ignored...selling a rad flush at 40k is absurd...just an example will not return to PHH....likely not even fo rwarranty issues

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2017 07:58 AM

Hi Shelly,
Thanks so much for taking the time to share your experience.
I apologize for not being able to earn a five star rating on last visit.

Employees worked with

RD

Raquel D.

Baldwin Park, CA

2011 Hyundai Accent

08/06/2016

Service Type: Maintenance

Verified Customer

Category: Service

Javer is great. It's not his fault that the company is not.

When I bought the car it was free oil changes for life and then whatever loophole now it's not. Car is already paid off. Just comfortable bringing it there because of history. Wouldn't be buying another Hyundai though.

Not Recommended

Levit P., Service Director from Puente Hills Hyundai responded on 08/08/2016 08:18 AM

Hi Raquel.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.
Apologise for any inconvinienced we may have caused.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104

Employees worked with

EM

Edward M.

La Habra, CA

2010 Hyundai Genesis

08/02/2016

Service Type: Maintenance

Verified Customer

Category: Service

Up until now I would have said the people and the quality of service. Now it simply is not great...not even good. POOR

I am very disappointed

Not Recommended

Levit P., Service Director from Puente Hills Hyundai responded on 08/02/2016 02:59 PM

Hi Edward.
Thank you for taking the time to write your review.
We appreciate your business, we will continue to work on your vehicle to clear monitors.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104

Employees worked with

CS

Christine S.

West Covina, CA

2013 Hyundai Elantra

07/29/2016

Service Type: Maintenance

Verified Customer

Category: Service

The problem is not fixed. The car still shakes and I paid $300.00 for nothing.

Poor

Not Recommended

Levit P., Service Director from Puente Hills Hyundai responded on 07/29/2016 11:09 AM

Hi Christine.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
Javer will be contacting you shortly to resolve issues with your vehicle.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104

Employees worked with

JC

John C.

Pasadena, CA

2011 Hyundai Sonata Hyb

07/19/2016

Service Type: Maintenance

Verified Customer

Category: Service

PLEASE READ FOR YOUR BENEFIT

Before getting my car serviced, I called the sister company (south bay) hyundai to get pricing on services. The previous reps, who were very (5 star) helpful, told me I could wait on my major service. I knew I had to do a major, so I called in and got 2 packages south bay was offering (puente hills was not). My rep advised me I missed an intermediate and major 60k service. He mentioned I could possibly lose my free oil changes, but not to worry cause he would be able to take care of me. He quoted me $1100 to "catch up". I then told him about the packages from the sister company. Instead of calling them to verify, he went on their website and said there was nothing. Only 10% off. I asked if they could match the package at south bay. He said they had different deals, and rates because of labor NAICS codes. Whether that was true, I was confused why they couldn't look into it with a simple phone call. He was so sure that nothing could be done. The rep had me call south bay to verify what exactly the deal was. I had to call them and go over everything. Turned out that the way south bay and puente hills performed transmission flushes were different. South bay did a drain and fill from the pan, where puente didn't do that. Puente did a complete flush through the cooler, piping, and torque (words from my rep). I called south bay and told them everything, and they started to apologize on behalf of puente, and told me everything sounds off. I asked for a manager, and the rep told me he could take care of it. The manager, or the person who had an office behind my rep told walked right by and was present during a portion of the conversation, and did not address the situation. Actually, when he walked by, the rep said, "We need to talk to southbay." Also, he said something about southbay when walking into the service area to ask the technician about the process puente hills performs transmission flushes. By this time, I was upset, and felt very indifferent. I talked to Kristen in the front office, and she made me feel a lot better. I talked to the owner who was there, and I felt even better that this would get addressed. I really don't want to do service at Puente again, but it's close. AND, I bought my car there. Crazy experience. Only reason for no yelp review, was I know Kristen reviews those and reaches out to remedy complaints. Knowing her and her work ethic made me refrain.

Not Recommended

Levit P., Service Director from Puente Hills Hyundai responded on 07/19/2016 09:02 AM

Hi John.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104

Employees worked with

EL

Elizabeth L.

2012 Hyundai Elantra

07/09/2016

Service Type: Repair

Verified Customer

Category: Service

Hyundai of Puente Hills

Javer was my most recent service advisor and he did a good job maintaining my car. I would back to Hyundai of Puente Hills for service. However, the transmission rpm may need maintanence service again. I'm not sure.

Not Recommended

Levit P., Service Director from Puente Hills Hyundai responded on 07/11/2016 08:30 AM

Hi Elizabeth.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
please call us we will take a look at the transmission concern.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104

Employees worked with

CA

CHANG A.

La Mirada, CA

2015 Hyundai Equus

09/15/2015

Service Type: Repair

Verified Customer

Category: Service

I am very upset.

I got regular maintenance on Friday. And my car has a warning light 'have to service'. So, I call your service department. But they told me 'Bring the car.' I don't have time enough, so asked them please take my car in my home. But they couldn't. After 1 week, you took my car. Someone bring the car and took my car for me.

And the car someone bring to me was too much smell. I couldn't drive for a while. Too much cigarette smell.

Please check the car for customer.

Not Recommended

Levit P., Service Director from Puente Hills Hyundai responded on 09/15/2015 10:48 AM

Hi Mr Chang
Thank you for the review.
javer will be contacting you at hes earliest convinience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104

Employees worked with

JAVIER OLIVARES

ST

STEPHANIE T.

Arcadia, CA

2014 Hyundai Sonata

01/20/2015

Service Type: Maintenance

Verified Customer

Category: Service

Mechanics are careless

I requested no car wash, as I was limited on time and I had washed my car the day before. My car had greasy fingerprints all over my car as well as inside the car.

Not Recommended

Employees worked with

Displaying Review 21 - 40 of 1016 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.