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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

AL
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Alicia L.
Walnut, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
AG
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Adrian G.
Whittier, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The helpful employees
I always return to this Hyundai dealership because the employees and service are great. I am greeted and attended as soon as I step out of my car. Every service I have ever done on my vehicle has gone smooth and done very quickly.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Los Angeles, CA
2017 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good service
.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
VC
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Vickie C.
West Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PH Hyundai Vehicle Routine Maintenance A+
No one looks forward to having to take time out of one's busy day to bring a vehicle into the dealership for regular maintenance but Service Dept Assist Manager Javer E. is always both professional and friendly and always makes my visits bearable:-) I am able to work while waiting for my vehicle, which makes the time pass by quickly.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
FM
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Frank M.
Walnut, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's good that you keep your existing team. Don't go adding new people as you already have an excellent team.
Timing, service, and quick as well as washing my car! Your people give me a time frame and they keep it.

Frank T. Marchello
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/27/2021 11:39 AM

Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CA
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Coral A.
Los Angeles, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, courtesy and reliable
I'm a handicap person. Javer has been my service guy cus I chose him. He's very polite, and he goes all out and beyond to make you feel welcome. But so far they are all nice. Very attentive.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
DV
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Daniel V.
West Covina, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
NA
NA
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
FF
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Fredrick F.
Chino Hills, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2021
Service Type: Repair
Category: Service
SEAN K., Service Director from Puente Hills Hyundai responded on 03/26/2021 12:40 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
EV
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Evelyn V.
Whittier, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I had an appointment, and they always take care of my services in a timely manner. They make me feel comfortable, and also talk about recommendations as needed. Never feel pressured to get those recommendations, and answer any questions I might have. Great, great service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
NL
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Nang L.
Alhambra, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Super good
Great work, very knowledgeable staff, and fantastic customer service. They go above and beyond to be helpful. I had my transmissions and car detailed. It looked brand new after. In the past they have also helped me with leaking tires, completely free of charge.  Highly recommend Puente Hills Hyundai
Auto Repair to anyone who needs their car serviced! Far and away the best repair shop I've used.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Tarzana, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and Accommodating
This location Hyundai dealership and staff are highly professional and accommodating - interactions over the past two service visits continue to impress - all are knowledgeable, pleasant, congenial, and considerate. This is a 5-star facility all-around. A special thanks to all at La Puente Hyundai for a hassle free and secure experience.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
Verified Customer
Hacienda Heights, CA
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Javier Esquivel. He is a great service representative. I enjoy doing business with him, Polite, friendly and courteous.
Since buying my car in 2012 I have had all service done at this location. The service personnel have come and gone but the ones that are still there, are courteous, friendly and willing to listen to what is happening with my vehicle. This is the last car I will own and as long as I have maintenance done when it is scheduled, I know it will last.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
LS
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Lorena S.
Hacienda Heights, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Good service, Javer has always greeted with a smile, and ready to help. Thank you.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2021 03:23 PM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
RS
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Rukmuddin S.
Placentia, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customer Verified Customer
Category: Service
Service team was excellent
The service team explained all service work clearly and the work was done in the time they said. It would be fine. The only issue I had was with the WiFi being terrible, I recommend dropping off the car instead of waiting. The WiFi is not in the service teams control.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RS
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Rukmuddin S.
Placentia, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customer Verified Customer
Category: Service
Service team was excellent
The service team explained all service work clearly and the work was done in the time they said. It would be fine. The only issue I had was with the WiFi being terrible, I recommend dropping off the car instead of waiting. The WiFi is not in the service teams control.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2021
Service Type: Repair
Category: Service
Service team did great, WiFi useless
The service was good and smooth but I had a 3 hour service so I brought my laptop to get work done. Could not even connect to basic level of internet. Did not get to make use of my wait time. The service is still good but with COVID you don’t have options to go offsite to get work done
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2021 01:31 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JK
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Jesse K.
Chino Hills, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Networking
Service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
KS
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Karen S.
Whittier, CA
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people who work their.
Staff is so friendly and I was not pressured to add additional services.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2021 09:41 AM

Your feedback is very valuable to our dealership. I will mention this to our porters.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
LC
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Luciano C.
Hacienda Heights, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place
Excellent service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
TC
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Thomas C.
La Mirada, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
Great place to do business
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MC
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Manuel C.
Hacienda Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PIH
Overall this is the best dealership and service department I have dealt with. I’ve bought and leased 4 cars from here and serviced all of them here with no problems.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2020 03:31 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
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