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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

FF
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Fredrick F.
Chino Hills, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2021
Service Type: Repair
Category: Service
SEAN K., Service Director from Puente Hills Hyundai responded on 03/26/2021 12:40 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Habra, CA
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Multiple trips needed.
I’m not sure why every time I take my car in for an issue it takes two or three times to actually have the problem fixed. It’s like the techs are just rushing the cars out of the door to clear their queue. Not one time have I not had to do multiple trips. Service manager needs to step up and get involved.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/08/2019 05:01 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CS
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Christopher S.
Fountain Valley, CA
2013 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty Promises, Less than honest.
Read the small print on your warranty. You are told one thing, and come to find out later, it is not the truth.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2018 01:34 PM

It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future. Thank you for taking your time to do a lengthy, honest comments.  We always appreciate your input regardless.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Los Angeles, CA
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication
Lack of communication skills.
Sales crews are good.
But service crews are poor.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 07:57 AM

I am sorry that the experience at our service was not exactly a pleasant one.  Please visit us again so we can serve you better.  Thank you for visiting us.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CF
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Chris F.
La Verne, CA
2011 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Communication during a long stay at your dealership
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CT
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Cinelle T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
bad customer rep
steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
DS
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Debby S.
Diamond Bar, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Do not come here
Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Safety recall -NOT
Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
OL
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Oai L.
South El Monte, CA
2016 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrible service
Took forever to get my veh and was filthy when I got it back
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 10:24 AM

Hi Oai,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

Employees worked with
JE
JAVER ESQUIVEL
EM
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Edward M.
La Habra, CA
2010 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Up until now I would have said the people and the quality of service. Now it simply is not great...not even good. POOR
I am very disappointed
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/02/2016 02:59 PM

Hi Edward.
Thank you for taking the time to write your review.
We appreciate your business, we will continue to work on your vehicle to clear monitors.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
CS
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Christine S.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The problem is not fixed. The car still shakes and I paid $300.00 for nothing.
Poor
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/29/2016 11:09 AM

Hi Christine.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
Javer will be contacting you shortly to resolve issues with your vehicle.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JC
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John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PLEASE READ FOR YOUR BENEFIT
Before getting my car serviced, I called the sister company (south bay) hyundai to get pricing on services. The previous reps, who were very (5 star) helpful, told me I could wait on my major service. I knew I had to do a major, so I called in and got 2 packages south bay was offering (puente hills was not). My rep advised me I missed an intermediate and major 60k service. He mentioned I could possibly lose my free oil changes, but not to worry cause he would be able to take care of me. He quoted me $1100 to "catch up". I then told him about the packages from the sister company. Instead of calling them to verify, he went on their website and said there was nothing. Only 10% off. I asked if they could match the package at south bay. He said they had different deals, and rates because of labor NAICS codes. Whether that was true, I was confused why they couldn't look into it with a simple phone call. He was so sure that nothing could be done. The rep had me call south bay to verify what exactly the deal was. I had to call them and go over everything. Turned out that the way south bay and puente hills performed transmission flushes were different. South bay did a drain and fill from the pan, where puente didn't do that. Puente did a complete flush through the cooler, piping, and torque (words from my rep). I called south bay and told them everything, and they started to apologize on behalf of puente, and told me everything sounds off. I asked for a manager, and the rep told me he could take care of it. The manager, or the person who had an office behind my rep told walked right by and was present during a portion of the conversation, and did not address the situation. Actually, when he walked by, the rep said, "We need to talk to southbay." Also, he said something about southbay when walking into the service area to ask the technician about the process puente hills performs transmission flushes. By this time, I was upset, and felt very indifferent. I talked to Kristen in the front office, and she made me feel a lot better. I talked to the owner who was there, and I felt even better that this would get addressed. I really don't want to do service at Puente again, but it's close. AND, I bought my car there. Crazy experience. Only reason for no yelp review, was I know Kristen reviews those and reaches out to remedy complaints. Knowing her and her work ethic made me refrain.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/19/2016 09:02 AM

Hi John.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
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Verified Customer
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/25/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I purchase my 2015 sonata here and service it here too it's very convenient & they do great job I love P.H.
exellent
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 12/28/2015 08:20 AM

Hi Ezequiel
Thank you for your review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
CA
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CHANG A.
La Mirada, CA
2015 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
I am very upset.
I got regular maintenance on Friday. And my car has a warning light 'have to service'. So, I call your service department. But they told me 'Bring the car.' I don't have time enough, so asked them please take my car in my home. But they couldn't. After 1 week, you took my car. Someone bring the car and took my car for me.

And the car someone bring to me was too much smell. I couldn't drive for a while. Too much cigarette smell.

Please check the car for customer.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/15/2015 10:48 AM

Hi Mr Chang
Thank you for the review.
javer will be contacting you at hes earliest convinience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
ST
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STEPHANIE T.
Arcadia, CA
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mechanics are careless
I requested no car wash, as I was limited on time and I had washed my car the day before. My car had greasy fingerprints all over my car as well as inside the car.
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
PA
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Peter A.
San Gabriel, CA
2016 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I’ve though I had a good experience at this Dealership with my Daughters car and came back all the way from Rancho Cucamonga. Next time I feel like I should go to a dealer closer to me. Now that I look back at both services they were both recalls and we ended paying labor costs.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2019 08:39 AM

 

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall.  Rodent damage is not covered under warranty and there is not much we can do. 

Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
La Habra Heights, CA
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not such a tight ship.
When returned to me after basic servicing, my car had a rattle it didn't have before I dropped it off, requiring me to return it to be fixed, and while the rattle did disappear after they worked on it again, no valid explanation was given as to what had been done wrong or left undone.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/16/2018 08:06 AM

    It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
EL
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Elizabeth L.
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular maintenance
Also, Hyundai didn't recommend getting new tires. It was time to get new tires.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2017 05:46 PM

Hi Elizabeth,
Thank you very much for the honest feedback,  and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employees worked with
JE
JAVER ESQUIVEL
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Service
Happy Customer
Thank you for resolving my concerns. As always Javier is excellent. Thank you again.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2021
Service Type: Repair
Category: Service
Service
Ok
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2021 09:31 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
RS
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Rukmuddin S.
Placentia, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customerVerified Customer
Category: Service
Service team was excellent
The service team explained all service work clearly and the work was done in the time they said. It would be fine. The only issue I had was with the WiFi being terrible, I recommend dropping off the car instead of waiting. The WiFi is not in the service teams control.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2021
Service Type: Repair
Category: Service
Service team did great, WiFi useless
The service was good and smooth but I had a 3 hour service so I brought my laptop to get work done. Could not even connect to basic level of internet. Did not get to make use of my wait time. The service is still good but with COVID you don’t have options to go offsite to get work done
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2021 01:31 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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