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JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

KB
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KRISTEN B.
Massapequa Park, NY
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible service following purchase of car
Initial car purchase went smoothly, though, I did feel rushed into leasing the car. Following leasing my current car bringing it in for service has been an absolute nightmare. Very poor customer service and extremely expensive. Would not recommend to anyone. Have leased from Toyota in the past with positive experience and will likely return to lease another toyota once my current lease through atlantic hyundai is complete.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/07/2014 09:55 AM

Kristen, left message for you today would like to discuss your last
service visit and see what we could have done to improve the experience.

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:37 PM

Kristen it was nice to hear from you about your concerns please feel free to contact me with any other future concerns.

Employees worked with
JG
JOHN J GROSSO
TS
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THOMAS S.
Patchogue, NY
2011 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2014
verified customerVerified Customer
Category: Service
seriously???
that's your answer....
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2014
Service Type: Repair
Category: Service
they create the problems
they create the problems and make you wait and pay for them to fix it...
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/06/2014 03:05 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:56 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

Employees worked with
JG
JOHN J GROSSO
BM
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BRIAN M.
Lake Grove, NY
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not a good day
A very unhappy and dissatisfying day for me today 4/22/2014. This is my second purchase of a Hyundai Sonata and just might be my last from Atlantic Hyundai. I brought in my 2013 Sonata for an Air Conditioning problem and was advised that the car was due for a 15,000 mile service. I waited for over 3 hours before I even saw my car again, and then I was told that the condensor had a hole in it and that it was my problem to have it fixed at a cost of $1000.00 which almost made me fall over! The 15,000 mile service that was done cost a total of $426.29 and that included a discount of -$61.15 Looking at the bill, I feel that I was (nickel and dimed), paying for solvents, cleaners and additives. Isn't this why we purchase new vehicles, so we don't have these unexpected costs!! Upon taking the time to investigate the cost of the Condensor with labor, I found that I can get it done (somewhere else) for $500.00 Total!!! I am very angry and disappointed with Atlantic Hyundai
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/06/2014 03:01 PM

Brian, Atlantic Hyundai would like to apoligize for the amount of time
we took to provide an answer on your main concern, the A/C issue. I will follow up with you to see if Atlantic Hyundai can help in any other way.

Employees worked with
JG
JOHN J GROSSO
RL
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Rafael L.
Ronkonkoma, NY
2021 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Poor service
Poor service
ERIKA D. from Atlantic Hyundai responded on 08/27/2021 02:47 PM

Atlantic Hyundai service Customer Resolution team will be in touch to discuss your visit

Employees worked with
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JOHN J GROSSO
CM
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Corey M.
Centereach, NY
2019 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No consideration for customer's time
I specifically asked if my car would be finished in 2 hours due to a 6-hour wait time last inspection visit that cost me hours at work. This time it took nearly 4 hours and once again I was robbed of my time. No updates regarding status of vehicle was offered. Trying to get an update out of an employee is harder than it should be.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/20/2021 12:46 PM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
DC
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Donna C.
Bay Shore, NY
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
verified customerVerified Customer
Category: Service
Service
John Grosso reached out to me immediately to resolve any problems with my vehicle excellent customer service and gave me a great laugh job well done thank you
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Not so great
My time is valuable as I work full time the sign says they get 159.00 an hour flat rate well I was made to wait over an hour for loaner car that was scheduled weeks in advanced so my fee is 159.00 for the hour I waited also the main issue paint on hatchback not looked at or repaired
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 04/15/2021 03:13 PM

Mrs, Casey the service department is reviewing your service visit once we speak to all parties we will be in touch to review your concerns. 

Employees worked with
JG
JOHN J GROSSO
FS
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Fernando S.
Bay Shore, NY
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
No
No explanation of service on the car
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/05/2021 11:07 AM

Fernando,

Thank you for taking the time to complete our survey, I apologize about the inconvenience. I will be contacting you regarding your recent visit. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Babylon, NY
2019 Hyundai Veloster
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2020
verified customerVerified Customer
Category: Service
Good Customer Service
Good Customer service. They make sure the customer gets what they want, and make sure they are satisfied.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/21/2020
Service Type: Repair
Category: Service
Better Communication with customers
Need to tell the customer if something extra they noticed needs to be done with the car before the customer comes back and sees extra charges on the bill without being told previously.
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 01/21/2020 11:39 AM

Thank you for taking the time to complete our survey, We apologize about any inconvenience. We are looking into your recent service visit and will contact you. 

ABIGAIL L. from Atlantic Hyundai responded on 02/04/2020 11:37 AM

Thank you Andrea! 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
verified customerVerified Customer
Category: Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/26/2019
Service Type: Maintenance
Category: Service
Takes forever and lacks communication
The amount of time it takes to complete service even when you have an appointment is ridiculous. There is a definite lack of communication as well.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/27/2019 03:20 PM

Gina, thank you for taking the time to provide feedback on your recent service visit. I look forward to hearing back from you to discuss the concerns during your recent visit. 

Employees worked with
JG
JOHN J GROSSO
SB
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customerVerified Customer
Category: Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/06/2019
Service Type: Maintenance
Category: Service
Not a happy customer!
This was the first time getting oil change there, and there was no one around to tell me where to go. And waiting an hour and a half was ridiculous! And then the fellas that bring your car to you when its finished were sleeping on their desks and I couldnt see them because the counter/desks are high, so I stood there for 5-10 minutes! And an explanation as to what was even done! Were all the fluids ok or filled? Were the tires rotated? If not when do they get rotated? Do I need oil change at 3000 or 5000? Not a good experience!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 12/06/2019 11:20 AM

Susan,
 
Thank you for taking the time to fill out our survey. We apologize about the inconvenience you experienced. We are looking into your service and will contact you 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Copiague, NY
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
inspection
could have been better
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/11/2018 06:23 AM

Good Morning my name is Abigail. I'm the client care specialist here at Atlantic Hyundai. I want to thank you for taking the time out to complete the survey. I apologize about the inconvenience. I will be giving you a call regarding your recent visit. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2013 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
not happy
made an appointment for a service that was supposed to take an hour, the original services were never completed, but they did handle my recalls and keep my vehicle for days to do other work (unexpectedly). waited 5 hours before being told it needed to stay and they would give me a rental. picked up my vehicle and as noted before the original service appointment issues were not addressed or fixed.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/24/2018 03:54 AM

IM SORRY YOU HAD A BAD EXPERIENCE AT ATLANTIC HYUNDAI. IF THERES ANTTHING I CAN DO TO HELP YOU, PLEASE REACH OUT. WE STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI

Employees worked with
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JOHN J GROSSO
SO
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Stacy O.
East Patchogue, NY
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Worry Maintenance Plan (NWMP)
I purchased the NWMP earlier in the year and only received a faction of the services for which I prepaid. My tires were not filled with nitro as promised, the vehicle was not washed and I did not get a computerized printout of factory systems. In addition, I reported that three blinker lights blew in the last 6 months; the passenger blinker was out on August 25. I asked that the circuit be checked to see if there was a problem. The technician simply replaced the bulb and charged me for it. The car is only two years old. I suspect the bulb will blow again soon. As usual, I did not feel like a valued Genesis owner (and four time Hyundai owner) after the service appointment.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 09/08/2017 04:05 AM

THANK YOU FOR THE REVIEW. YOUR INPUT IS IMPORTANT TO US

Employees worked with
JG
JOHN J GROSSO
OL
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Olivia L.
Brightwaters, NY
2011 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Save your time and money
I'm only giving two stars because all the work done to my car was actually covered under warranty. Other than that I wouldn't give any stars at all. Might I add part of my warranty promises me a rental car while mine is in the shop, this is the second time I was denied or not offered a rental (this time it was not a big deal since I can take the train to work). I've had issues with this dealership in the past and cringe every time I have to deal with them. The mechanic never called when he said he would and was very difficult to get in contact with. I eventually got in touch with him and he said my car would be ready in the morning and to call in the AM to confirm the time. I wasn't able to get through. When I decided to show up, he was busy chatting up some woman and barely gave me the time of day. I told him I left voicemails and only then did he say email is the best way to contact him. Made me wait half an hour for my car to be ready, I was mad because at this point it was 2pm. It wasn't like I showed up at 10am - he said it would be ready in the morning. It was "customer appreciation day" which meant a BBQ and other activities so obviously no one there was concerned with the work they had to do that day. You're also getting two stars because you at least fed me while I had to wait.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/30/2017 04:01 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Massapequa Park, NY
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor customer service.
Horrible service.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/24/2017 04:05 AM

THANL YOU FOR THE REVIEW..

Employees worked with
JG
JOHN J GROSSO
MD
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Michael D.
Ronkonkoma, NY
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
no loaner cars
you should offer a loaner for anyone who has to be there for more than an half hour
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 07/25/2017 03:56 AM

THANK FOR THE REVIEW. WE DO STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI. PLEASE FEEL FREE TO CONTACT ME FOR FUTURE SERVICE NEEDS

Employees worked with
JG
JOHN J GROSSO
FO
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Frank O.
West Babylon, NY
2013 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Appointment oil chg should take 30 to 60 minutes tops.
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/11/2017 04:00 AM

FRANK, IM SORRY THAT THE SERVICE TOOK LONGER THAN EXPECTED. PLEASE GIVE US A CHANCE TO MAKE THIS RIGHT.

Employees worked with
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JOHN J GROSSO
SP
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Shirley P.
North Babylon, NY
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unhappy
See comment
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/05/2017 03:52 AM

Shirley, i apologize for the service visit. Please reach out to me when you have a minute and give me a chance to correct this

Employees worked with
JG
JOHN J GROSSO
VT
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Vincent T.
Islip, NY
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mis lead price
Disappointed was told one price and bill was another
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/22/2017 09:39 AM

Vincent, your feedback is important to our service department. John Grosso will be following up with you to discuss further your concerns. 

Employees worked with
JG
JOHN J GROSSO
NC
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NICK C.
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No comment
No comment
Recommended
JOHN J G. from Atlantic Hyundai responded on 04/04/2017 04:10 AM

THANK YOU FOR THE SURVEY. WE DO STRIVE FOR 5 STARS HERE. PLEASE GIVE US THE CHANCE TO MAKE THIS RIGHT

Employees worked with
JG
JOHN J GROSSO
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