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SureCritic / Hyundai Dealer / St. Charles Hyundai / JARED HENNING
JH

JARED HENNING

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(195 reviews)
53

Reviews of JARED HENNING

PW
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Patricia W.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is always great!
The customer service is great! They let me have a free rental while my car was being worked on.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/06/2018 02:38 PM

Thank you for the positive feedback! We appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
RA
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Roger A.
Saint Peters, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The emploees and their great attitudes and also signs that they love working for your company.
I will always recommend St.. Charles Hyundai for good pricing and great service...They not only want your business but your confidence in them.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/05/2018 04:55 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
SW
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Susan W.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine was shot in my Elantra
Hyundai took care of everything with getting me a new motor in the Elantra. I had 2 brand new cars to drive at no expense to me while they fixed my car. It took a little over 2 months to get a new motor but I had no complaints.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/16/2018 08:00 AM

Thank you for the positive review! We appreciate your patience for us getting your engine. Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
Verified Customer
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellant servce and great people.
I will recommend this dealership to my friends. Mr. Brown and his service personnel have delivered excellent service every time. However, the Hyundai vehicles I can not recommend. I have a 2011 Sonata that has constant and ongoing recalls. The quality of Hyundai in this vehicle is beyond terrible. It is a disappointment to own. If this dealership sold another band of vehicle, I would have bought two more vehicles from them.
Recommended
Brad D. from St. Charles Hyundai responded on 10/15/2018 07:33 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Winfield, MO
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
refund
returned my deposit fast
Recommended
Brad D. from St. Charles Hyundai responded on 10/10/2018 09:06 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
EK
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Edward K.
O Fallon, MO
2005 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Above Average, but not Perfect
They did a great job overall with communication; however, it seemed that the services performed were a bit lengthy after being informed of what needed to be done. I like that they offered a discount for Military members; I was quoted 10% discount, but only received a $10 discount in the end. Additionally, the labor costs seemed rather high compared to the services requested / received. Furthermore, they did not apply my Hyundai Rewards, which would have helped reduce costs further. Overall, the service was above average, but not perfect.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/02/2018 07:03 AM

Thank you for the survey and we appreciate your business with us at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.  

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
VD
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Valerie D.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
service department
Customer Service. They are courteous, friendly, and prompt.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/17/2018 05:01 AM

Thank you for the positive feedback! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I had a problem with the malfunction light coming on and my car not coming out of park. Brad ran a diagnostic test on it and found the problem right away. He also was able to change the sensor that night even though you were closing in less than an hour. Very happy with service.
Recommended
Brad D. from St. Charles Hyundai responded on 09/06/2018 01:06 PM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Bridgeton, MO
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast and easy to do.
Repair was done on time.
Recommended
Bob R. from St. Charles Hyundai responded on 09/04/2018 01:50 PM

Thanks for the great review! We look forward to your next service with us. Thank you.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
TH
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Tommie H.
O Fallon, MO
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Department
Please review communication process.
Recommended
Brad D. from St. Charles Hyundai responded on 09/04/2018 02:41 PM

Thank You for the feedback about your service experience. It is still part of our process to contact customers as needed during the repair process and also when the service is completed. I appologize that there was a communication breakdown when your car was here. What you experienced is not the norm, and we look forward to your next visit so we can show you. In the meantime if you have any questions regarding your last service we are happy to address them. Thanks for your business, we appreciate it!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
CG
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Cynthia G.
Saint Charles, MO
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept
Service was great but I was very disappointed with my car wash.
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 04:56 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employees worked with
JH
JARED HENNING
MF
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Michael F.
Alton, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Experience and Future Customer.
I purchased my Elantra and my past 2 hyundai cars from another hyundai dealership in the area. When my Elantra had a mechanical issue my dealership couldnt find a issue and really showed no concern in repairing it for me. I decided to come to St. Charles Hyundai for service. From the minute i was greeted by the service advisor i could tell this dealership is on another level. They found the issue within 30 min and repaired my Elantra for me. They kept me updated while i waited in their lounge area. I will definitely bring my car here for any future needs. I will for sure come here to purchase my next Hyundai vehicle even though its farther from my residence.
St. Charles Hyundai proved to me they take care of their customers.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/14/2018 09:50 AM

Thank you for the great feedback! I am glad we were able to repair your vehicle in a timley manor. If there is anything else we can do for you please let us know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
The employees have the best customer service that I know and the waiting area is always neat and clean.
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 04:57 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employees worked with
JH
JARED HENNING
AE
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Arthur E.
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
St. Charles Hyundai Outstanding service for your car.
Great honest evaluation.
Service on time.
Service done right the first time.
Car clean on return.
All personnel helpful, knowledgeable, and friendly.
Recommended
Bob R. from St. Charles Hyundai responded on 08/11/2018 11:10 AM

Thanks for the amazing comments! We appreciate your business,and look forward to helping you again! Thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
NH
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Norma H.
Bridgeton, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
steering wheel problem
Very efficient and professional
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2018 09:50 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
LW
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Lawrence W.
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service was wonderful
Chris Johnson did an exceptional job as my Advisor and made sure the entire team had my Sonata finished on time. Car was very thoroughly serviced.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/11/2018 04:57 AM

Thank you for the great feedback! We appreciate your business and if there is anything thing else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
RA
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Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
St Charles Hyundai
Bob Reck makes repairs easy on your vehicle. He is extremely helpful and a pleasure to work with. Most of all I trust what he tells me that is most important.
Recommended
Bob R. from St. Charles Hyundai responded on 07/05/2018 05:08 AM

Thanks for the great review ! and i appreciate our long term relationship with your family !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
Verified Customer
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Summer Service Special
Went in to Hyundai for the Summer Service Special, and it surpassed my expectations. I always receive fast, convenient, and great service. Thank you Hyundai Team!
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 07/07/2018 07:15 AM

Thank you so much for the positive feedbackl! We really appreciate it and will continue the good work! Thank you again. 

St Charles Hyunda Servie, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
JH
JARED HENNING
JL
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Joseph L.
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean, effecient, fast and the service people are polite!
People I interacted with me through the repair cycle, however, I’m not sure problem was repaired.
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 12:53 PM

Thank you for the positive review ! we appreciate your business ! if you have any concerns on the repair not being 100 % please let us know,we are here for you ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
DS
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David S.
O Fallon, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service survey
Service managers are great you pull in there is never a long wait ! They explain what is recommended and you choose what to do or not do explain service interviles go over work done note any concerns pay the cashier and away you go! Water bottles and coffee in waiting room clean and nice !
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/23/2018 05:19 AM

Thank you for the positive feedback! We hope to make your next serivce visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
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