JJ

JAYANT JUSSAL

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

AR
gravatar
Alberto R.
El Monte, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everything was handled well
Excellent all well done ??!
Recommended
Employees worked with

TR
gravatar
Tevion R.
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service
Very fast quality service I had a great experience
Recommended
Employees worked with

KL
gravatar
Kwang L.
Hacienda Heights, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
For all services
Everything was good..for service and quickly action...etc..
Recommended
Employees worked with

GM
gravatar
Gonzalo M.
La Puente, CA
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's a normal place. Customer service is great
all was good
Recommended
Employees worked with

BM
gravatar
Blanca M.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always pleased with their exceptional service!
From the moment I arrive the gentleman who checks in my car takes care of me right away, Jay attended me this last time I took my car in for breaks service. He is very polite and attentive. His work ethic is great!
Recommended
Employees worked with

DS
gravatar
Daniel S.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My favorite Hyundai Dealer Service
Making an appointment here is easy and your car is taken in quickly. Service personnel are very courteous and professional. Your time is valued here and your car is returned when promised. I’ve never had to return for any issues after servicing. Your history is reviewed and services recommended and explained. I feel my car gets great care here and is maintained in top condition.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2021 09:32 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

JP
gravatar
Joseph P.
West Covina, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Service is great
Very good service
Recommended
Employees worked with

JP
gravatar
Joseph P.
West Covina, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Service is great
Very good service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2021
Service Type: Repair
Category: Service
Excellent recall service performed
A ride back home was provided but no pickup of vehicle even it's 2 miles away per dealership policy. All were done in one day as promised.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:44 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.  Next time,  please ask me.  I will pick you up.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
La Habra Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service center reps are friendly . Easy to work with . Good work !!!!
Recommended
Employees worked with

MG
gravatar
Marya G.
Santa Clarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
GREAT SERVICE
Although the check in was a bit too long, the service was exceptional!
Recommended
Employees worked with

GA
gravatar
Genesis A.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I’m always happy with the customer service and other services at this location
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:26 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

KB
gravatar
Karen B.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Courteous, respectful and thorough
The title refers to everyone I encountered while having my car worked on. I was very satisfied with the resolutions and repairs. Thank you all.
Recommended
Employees worked with

GC
gravatar
Gustavo C.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
I went to get my EFI fuel system serviced. Jay in the service department was friendly, informative and service oriented. After the service was done my vehicle drove like new. The great customer service and a great quality of work from the service department makes coming to Puente Hills Hyundai service department a no brainer.
Thanks so much. Gustavo
Recommended
Employees worked with

Verified Customer
Hacienda Heights, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Car service
Good customer service and maintenance, but I don’t know why the car still shows it needs service in 12 days. I am wondering if I need to take a car back to check?
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/27/2021 02:10 PM

Dear customer,
 My apology....  I guess our technician was in a hurry and forgot to reset the reminder. You do not need to come back in for service but please stop by at your convenience. We will give you car wash and reset the reminder for you.   Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

VP
gravatar
Veronica P.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service as always
Greeted quickly at drop off - Service staff was friendly and knowledgeable. Waring area was clean. They had me in and out in a timely manner. Very happy with the service I received at dealership.
Recommended
Employees worked with

HA
gravatar
Helen A.
Hawthorne, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best customer service
Best customer service. Never have any issues or complaints. Awesome
Recommended
Employees worked with

Verified Customer
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Service department was thorough with explaining all procedures. It was completed in a timely manner.
Recommended

MH
gravatar
Ming H.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Mrs.Huang
Jay Jussal is excellent service, ???
Recommended

Verified Customer
Pico Rivera, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Cashier could be friendly when you are paying for your service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/23/2021 05:16 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you PH Hyundai
Thank you Jay Jay for the service. Amazing service!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/04/2021 01:02 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.