JL

JAE LEE

SERVICE ADVISOR
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

GT
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Glenn T.
Hacienda Heights, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Self
Convenient, courteous, thorough.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 12:39 PM

Hi Glenn,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

ER
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Edgar R.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excelente servicio!!!
Tienen personal amable y buscan la mejor solución a lo que uno como cliente necesita!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 05:03 PM

Hi Edgar,
Thank you for taking the time to complete our survey.
I appreciate business and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.


Verified Customer
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor will recommend you which service you need and let you decide
Jae Lee was kind and very helpful with my service need. When I asked questions he patiently listened and answered. Best part was he explained what need to be done and why without forcing me to take those services that day by suggesting me with time frame. And, Mr. Park reviewed service report to make sure I received best service before my car was returned to me.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 07:38 AM

Hi,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from Jae, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.


CM
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Carrie M.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The mechanic Jay was very nice and helpful. He was able to fit me in and get all the things done I asked for my car so I wouldn’t have to come back the next day. He was polite and friendly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 07:39 AM

Hi Carrie,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received great service from Jae, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.


Verified Customer
Chino Hills, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another pleased customer
I am so happy with the Service Team at Puente Hills Hyundai. They make you feel welcomed and treat you like a valued customer. It's an easy choice weather to return or not. I WILL!!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/18/2018 02:22 PM

Hi,
Thank you for 5 star survey with wonderful comment to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

Verified Customer
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is very experience in cars.
Sevice adviisor was really good he name is JAE LEE (7650). Thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/17/2018 04:08 PM

Hi,
Thank you for 5 star survey with nice words to Jae.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

Verified Customer
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Cost
Warranty covers my payment
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/17/2018 11:05 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

SL
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Samuel L.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Jay was awesome! He was my service advisor and took care of me! Give him a promotion!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/17/2018 09:34 AM

Hi Samuel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


MM
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Margie M.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service was great.
The service guy was very good
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/16/2018 08:59 AM

Hi Margie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit


SU
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Sona U.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent and fast service
Jay was very professional and very informative with your service .
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 03:28 PM

Hi Sona,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit


BR
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Byron R.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I just got great service from Jay and the crew at Puente Hills Hyundai. They replaced my brake lamp which was in an inaccessible area quickly and at a small charge.
Highly recommended!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 02:33 PM

Hi Byron,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit


Verified Customer
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was good
Good service rep and dealership
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2018 10:10 AM

Hi,
Thank you for 5 star survey with nice comment to Jae.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

MK
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Marcial K.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/10/2018 07:49 AM

Hi Maricial,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with

Verified Customer
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything was quick and simple. No hassles.
I’d definitely go back to this dealer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/10/2018 07:49 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit


Verified Customer
Downey, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service detailed to each individual's personal needs
The service staff addressed the appropriate scheduled maintenance service while meeting my personal needs and providing available options to achieve long term results.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/07/2018 09:26 AM

Hi,
Thank you for 5 star survey with nice comment to us.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with

Verified Customer
Monterey Park, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, but still overpriced.
I come here because so far it's the dealer that has treated me best so far, unfortunately their prices, like all other dealers unfortunately most services are still way overpriced for what the service actually is being performed on the car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/07/2018 08:21 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.


JH
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John H.
Rowland Heights, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT WHEN PHONE IS ANSWERED.
I LEFT MY CAR THERE FOR SERVICE AND CALLED TO ASK FOR THE STATUS OF IT AFTER A COUPLE OR MORE HOURS. THE FRONT DESK GIRL ANSWERED PHONE AND TRANSFERRED ME TO SERVICE BUT NO ONE PICKED UP THE PHONE. I CALLED THREE MORE TIMES AND AGAIN NO ANSWER. (ONLY THE FRONT DESK) NOT SERVICE DEPT. I HAD MY SISTER DRIVE ME THERE AND WAS TOLD MY CAR WAS READY. I WENT TO THE AREA WHERE I HAD TO PICK UP PAPER WORK AND A WOMAN AND MAN WERE THERE JUST SITTING BY THEIR PHONES. I TOLD THEM I HAD CALLED THREE OR FOUR TIMES AND NO ONE PICKED UP. THEY BOTH LOOKED AT ME AND SAID NOTHING. THOUGHT YOU WOULD LIKE TO KNOW ABOUT THIS EXPERIENCE.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/06/2018 01:48 PM

Hi John,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.


Verified Customer
Pasadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jay was the best!
Great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/06/2018 12:14 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

BP
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Bonnie P.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff is always courteous & respectful.
Excellent !
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 04:04 PM

Hi Bonnie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

DS
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Donna S.
Buena Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly personnel especially the service advisor, Jay
I had problem with Hyundai's concierge service (very very poor service provided, rude and inefficient customer service representatives, ineffective in resolving the customer request!!!) but once I connected with Jay, the service advisor at Puente Hills Hyundai, he took care of everything.
All service issues were resolved to my satisfaction and I was given timely updates.
Thank you, Jay and Puente Hills Hyundai!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:50 PM

Thank you for 5 star survey with very nice comment to Jay and our dealership.
We are looking forward to seeing you again for your next scheduled service visit.

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