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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

JM
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Jenny M.
Pomona, CA
2011 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
WILL TAKE YOUR MONEY AND NOT PERFORM THE JOB
I dropped of my car to get an oil change and have the spark plugs replaced. Well, they charged me a total of $400 but they never performed the job. I noticed they emptied the coolant reservoir but never bothered to fill it back up. They also were supposed to do a 110 point inspection, well if they did, they would of noticed that my wiper fluid was low. So since We noticed all these other issues, we decided to take a look at the spark plugs. Well to my surprise! The original spark plugs were never replaced, yet they charged me! Going forward, I make sure I ask for my old parts to insure they were able to get the job done.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/02/2020 08:33 AM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... It is under investigation and Jae will contact you soon afterwards.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
HW
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Hee W.
Los Angeles, CA
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills Hyundai's service is always the best.
I have been satisfied with the safety of my vehicle for the past 3 years. This is because the staff at Puente Hills Hyundai are always kind to manage with professional knowledge.
Especially, Korean managers are the best.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/21/2020 03:29 PM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alfred L.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2020 09:52 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
OQ
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Oliver Q.
Pomona, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jae Lee for the Win
There were at least 20 cars ahead of me and despite not wanting to wait in line, I stayed to get my oil change done. My go-to Service Advisor Jae Lee recognized me even with my mask on and got my paperwork taken care of and got my car to where it needed to go and before I could take a nap in the waiting room, my car was done. Thanks to Jae and the Service Dept, I had the rest of my morning to take care of other errands. Jae’s awesome!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/16/2020 10:22 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.  We all enjoyed reading your comments. Of course Jae loves it the most^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RM
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Richard M.
West Covina, CA
2019 Hyundai Sonata Plugin Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dedicated Employee's
Was very pleased with overall experience.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2020 11:17 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/16/2020 10:26 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
I called and was running late. They said come in and they took me right away. I was hungry and the person who attended me gave me a energy bar. I was so great full. To me that was going up and beyond his duty.
Over all it was fast. I appreciate the fact that they told me I had no brake lights. That in itself was a life saver. Thanks so much guys. Forever great full.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 02:43 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.  We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon. And of course, we will have energy bar ready just in case you are hugry again.  Lol...

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SV
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Stephanie V.
Whittier, CA
2007 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
verified customerVerified Customer
Category: Service
Took care of my recall
I came in for an ABS recall on my Hyundai, service tech took care of my appointment quickly and without any issue. In the process, I asked about the steering coupling recall from a year prior. The service tech took a look to see if it needed changing and he recommended that it did. If it goes on without changing it could further damage the steering column. I understand this is a job that needs to happen as part of maintenance on my car, even though it wasn't broken, my husband went ahead and changed it out himself. If you are not handy with car repairs, then I recommend you let the pros handle it. The service here is good, they pay attention to any needs that arise and are quick to make you feel valued and cared for.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/27/2020
Service Type: Repair
Category: Service
Always trying to sell you something else
Came in for a recall on my Hyundai, and I asked about the steering coupling recall from a year prior. The service tech said, “let me take a look see if it needs changing.” He came back in and said, “yes, you want to replace it, specially before it causes more damage to your steering column, it’ll only be $400.” I passed on it, bought the part myself for $9 and went to change it, only to find out the coupling was perfectly fine. Hmmmm Saved myself those $400.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:16 AM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jae will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RM
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Rosa M.
Whittier, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence
This service department is excellent, as soon as I pull up into the service department, I know this group is excellent and my investment is well spent.

Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:18 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. Jae will love your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Diamond Bar, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:19 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
WW
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Wei W.
Rowland Heights, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
I was there Saturday around 2:30 because my battery dies. A lady help me at first, she said she couldn’t help me because they are wrapping up for closing but they close at 4.. So she ask me to leave the car there. Then she found another person to check me in because she need to leave. I’m glad he helped me because he was fast and professional, and he told me if it’s just a battery I can just wait and he will do it for me real quick. I was there for about 30 min it was completed. Saved me a Uber fee and time back on Monday.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 12:42 PM

We are so glad to hear that your experience here was a positive one. And I am happy to see you have the battery replaced.  I remember you had problems with the battery keeps dying....
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MB
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Milton B.
La Habra, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service, done quickly which gave me enough time to look around the dealer. Used social distancing in both service and sales
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 09:50 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RV
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Rodolfo V.
Pico Rivera, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 09:53 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TM
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Teresa M.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional.
Every time I've been there, this dealership has provided excellent service. I will continue going there in the future.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Mirada, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice customer service
Had a trunk problem with my Santa Fe 2019 but hyundai warranty covered all my expenses and provided a loaner car also. Jae and Sean kindly kept in touch to inform about my vehicle!
Car is perfect again!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/09/2020 11:09 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SI
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Sheldon I.
La Habra, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jay from service
Jay continues to give us incredible service. He’s consistent and communicates at a superior level. This service man is a must keep for Hyundai. He’s a great asset to your company and should be used as an example on how to treat your customers!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2020 04:33 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and easy to read. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SR
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Sabrina R.
West Covina, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are always welcoming and helpful
Awesome customer service, always willing to help and great on time.
Gentlemen in the servicing department figured out the problem with my car, he double checked it was covered under the service plan I have and fixed it within an hour. Thank you!!!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/19/2020 04:28 PM

I am sorry for the delayed response... I was kind of tied up.
Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.  We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JH
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Joanne H.
Buena Park, CA
2017 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Representative
I really appreciated to Puente hills Hyundai Service dept. A Service Representative Mr Jae Lee was very kind and present service mind to customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 09:52 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SF
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Sea F.
Walnut, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Minor Package Service
Service completed as estimated.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 09:54 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KC
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Ken C.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean waiting room and friendly services
The waiting time is minimum. Friendly services and clean waiting room.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/20/2020 04:24 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2017 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cleanliness
Individual differences among the sale advisors
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 08:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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