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SureCritic / Hyundai Dealer / St. Charles Hyundai / JOHN MEYER
JM

JOHN MEYER

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(142 reviews)
61

Reviews of JOHN MEYER

MP
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Margaret P.
Saint Charles, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Breaks
Answer the phone
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/07/2018 09:33 AM

Thank you for your feedback. I apologize for the communication issue. We are in the process of updating our phone system. We hope your next experience will be a 5 star. 


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Software Update
Advisor worked through some issues to satisfy my concerns.
Recommended
Brad D. from St. Charles Hyundai responded on 03/01/2018 08:50 AM

Thank you for survey on your latest service trip to our dealership. We do apologize for the small inconveniences you experienced with us and we will be sure to correct these for your future services, Thank you and hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
CK
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Carol K.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Accomadating
They did a very good job
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/11/2018 05:07 AM

Thank you for the positive feedback! We hope to make you next service visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
RA
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RITA A.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Who dropped the ball
Vehicle brought in for Emission Test, which was preformed as requested in a timely manner. Received an email alert from the NTSB, the next day, informing me that there was an open safety recall on my vehicle since Dec. 2016. I was not informed of this recall by the Dealer or Hyundai. I arranged for appointment thru Hyundai Customer Care number to get this recall fixed on 6/14.
Recommended
Brad D. from St. Charles Hyundai responded on 06/12/2017 11:13 AM

thank you for the positive survey on your service trip, we are sorry for the mix up with the recall but glad we can get you in this week for completing the recall.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
NR
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Nicole R.
Saint Peters, MO
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Great service advisors and very timely with service and or communicating timelines. I did have to call to see if parts were in two different times after given plenty of time to call me. Not a huge deal but a suggestion. I will still be back for maintenance and service.
Recommended
Bob R. from St. Charles Hyundai responded on 06/09/2017 02:31 PM

Thank you for the detailed response ,i will be happy to make sure this gets done more efficiant in the future ,your business is greatly
appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
NC
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Nolan C.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
don't know what this means
overall the experience was fine
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 10/17/2016 05:44 AM

Thank you for the positive feedback. Our apologies about not having the car cleaned up,before you left. We will be more thank happy to wash your vehicle each and every time your in for service. We will do so at your next visit!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2006 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2006 Sonata Service Visit
They always have to push the "you NEED the fuel induction service".
Recommended
Bob R. from St. Charles Hyundai responded on 08/25/2016 08:38 AM

Thank you for your business ! it is very much appreciated.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
CP
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Carol P.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly salesman
Good job at being a salesman.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/27/2016 08:22 AM

Thank you for the positive review. Let us know if there is something we can do to make it a 5 star visit for you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
JM
JOHN MEYER
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
5
Category: Service
Rescore!!
I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!
Employees worked with
RB
RICK BERTILLO
JM
JOHN MEYER
LB
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Lisa B.
O Fallon, MO
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing customer service
I had an emergency and needed to drop off my car. I am in the middle of moving. The person that checked me in let me know that I would have to wait and that you do not offer loaner cars. He also said it would be at least 3 hours. I had already had a rough day and hearing that was very upsetting to me. The young man seem to have very little experience dealing with customers and he definitely had no compassion for my situation. I believe at one point I said just do whatever you need to do I just need my car fixed. He looked at me and said well then it’ll be 159 for a diagnostic check. I looked at him and said my car is less than two years old with very little mileage. This is also the fourth car I’ve bought from this dealership and didn’t appreciate how he was dealing with me. I told him I needed a manager right away. That’s when he called over Brad. I was relieved to see him as I have worked with him before. He was very apologetic and understanding. I explained my situation and I also told him that the young man prior to me wanted to charge me for a diagnostic check and then he had also informed me that the mechanics were all at lunch. Brad said give me a minute let me go see what I can do. He came back he said he was gonna get me in right away he had spoke to the service manager. About an hour later Brad came back out to keep me informed as to what was going on. He also apologized again for how I was treated earlier. He said the young man I was dealing with was fairly new and he did talk to him about how to do things a little different. Brad recognized me from coming in over the years and it was nice to have a friendly face. The repair itself took close to 2 1/2 hours. The huge difference there was Brad kept me informed along the way and I felt like I was a priority. Once my car was completed he explained that I got a new battery no charge, since it was still under warranty. I told him that I wish I was able to give him a hug that’s how excited I was to just have my car fixed so that I can continue moving. Finally I took a card of his and I told him from now on I will request him. He said if I needed anything his phone number was on there including a cell phone. He told me to call anytime. All I can say as a someone who’s been in retail management for 15 years you were lucky to have such a person working for you. Kudos to Brad.
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
JP
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James P.
Weldon Spring, MO
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Service
Overall good service from service writer Rick!
Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.
Employees worked with
RB
RICK BERTILLO
JM
JOHN MEYER
BO
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Brian O.
O Fallon, MO
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Super
Chris expertly diagnosed the problem with my wife’s car and got it fixed. Was not an easy problem to remedy or diagnose.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JM
JOHN MEYER
BT
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Briana T.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly
They are always very helpful, fast, and friendly!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JM
JOHN MEYER
RZ
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Raymond Z.
St. Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
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-
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JM
JOHN MEYER
Verified Customer
O Fallon, IL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Bob does a great job, the staff when entering are very helpful as well.
Recommended
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Sonata warranty work
Fast and friendly
Recommended
Brad D. from St. Charles Hyundai responded on 08/17/2020 03:18 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
JM
JOHN MEYER
PH
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Patricia H.
O'Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Friendly Service
Every time I have had my car serviced, I also received fast and friendly service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/01/2020 10:28 AM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
GS
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Gary S.
Lake Saint Louis, MO
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Spent Time On My Issue
My car had an unexplainable electrical problem. The Service Manager and Technician went through many possible issues and found one that could be the cause, explaining to me what to do if the issue does not get resolved.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/07/2020 04:57 AM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
MM
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Michael M.
Maryland Heights, MO
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Really like work done
Rate 5
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/28/2020 06:25 AM

Thank you for the 5 star review, we appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great unyielding service
Had a very hard to diagnosis problem, which lead to Hyundai technicians providing guidance who were also stumped. My service adviser Bob Reck provided me with a loaner car and kept me updated throughout the repair process.
Recommended
Bob R. from St. Charles Hyundai responded on 02/25/2020 01:05 PM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
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