JM

JOHN MEYER

St. Charles Hyundai

Overall Rating

4.7

(142 reviews)

61

Reviews of JOHN MEYER

Verified Customer

Saint Charles, MO

2014 Hyundai Sonata

09/12/2019

Service Type: Repair

Verified Customer

Category: Service

Recall Error

Took my car in for a recall, when it was in for that, they messed something else up, spent a week in the dark about the status of my car and having to find rides to and from work and spent time picking up and dropping off my car just to find out it could’ve been avoided in the first place

Not Recommended

CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/13/2019 12:16 PM

Thank you for the feedback. We apologize for the communication error and we will be reviewing our process with our service team. We hope to make your next visit a 5 star visit.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with

Verified Customer

Saint Charles, MO

2015 Hyundai Genesis

12/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Please fix right the 1st time

Same 4 issues requiring 5 visits each and counting...running out of time off to deal with these minor (I thought) issues. Check in/ out folks are great/ not the problem.

Not Recommended

CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/19/2018 11:51 AM

Thank for you the feedback. I apologize for you have to return for the same issues. We are still waiting for you radio to arrive. I will be in touch as soon as it arrives.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with

Verified Customer

Saint Charles, MO

2016 Hyundai Sonata

07/03/2018

Service Type: Repair

Verified Customer

Category: Service

Better communication is needed

Did not call me back regarding scheduling a time for drop off. I had to call back to get my car in when I had left a message

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 07/03/2018 02:09 PM

Thank you for your feedback about your service experience. Communication is an important part of the service process and I'm sorry there was a breakdown in yours. We are always trying to improve our process and your input will be used to make your next visit a much better experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

SS

Sri S.

Saint Louis, MO

2017 Hyundai Sonata

06/10/2018

Service Type: Repair

Verified Customer

Category: Service

Sonata service

Overall average

Not Recommended

Bob R. from St. Charles Hyundai responded on 06/11/2018 04:56 AM

Thank you for your business ,we greatly appreciate you ! please let me know how i can make your next service visit a 5 star
experience ,thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

KW

Karen W.

Dardenne Prairie, MO

2013 Hyundai Sonata

10/15/2017

Service Type: Repair

Verified Customer

Category: Service

Nothing special

Expect it to be washed and vacuumed when returned to me. Never happens

Not Recommended

Bob R. from St. Charles Hyundai responded on 10/16/2017 05:41 AM

Thank you for the detailed survey. This information helps us serve you better in the future. I have noted your account to have vehicle washed on each service! We do greatly appreciate your business and the feed back!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

SM

Steven M.

Florissant, MO

2010 Hyundai Elantra To

10/10/2017

Service Type: Repair

Verified Customer

Category: Service

Botched repair on recall.

Repairs not done correctly, requiring a second 15 mile trip to have botched repair repaired.

Not Recommended

Bob R. from St. Charles Hyundai responded on 10/11/2017 05:41 AM

Thank you for reaching out to me on cruise control concern ,i look forward to getting it taken care of on friday ! i greatly appreciate your time and your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

SS

Sarah S.

Manchester, MO

2013 Hyundai Sonata

08/01/2017

Service Type: Repair

Verified Customer

Category: Service

Waste of my entire day

My car took 2 hours longer than expected and the employee damaged my vehicle to put it short.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 08/03/2017 12:37 PM

Im glad I got to speak today to discuss your concerns and the changes we have made to insure that you will never have the same experience again. Your business is important to us. We look forward to hearing from you soon.
Thank You.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

Verified Customer

Saint Peters, MO

2015 Hyundai Elantra

02/08/2017

Service Type: Maintenance

Verified Customer

Category: Service

dont complete

offer work and don't perform

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 02/10/2017 05:51 AM

Your service advisor Brad has been attempting to contact you to learn more about what was missed or not completed at your last service visit. We'd like to complete anything we might have left unfinished and make your next visit a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

BO

Brian O.

O Fallon, MO

2012 Hyundai Sonata Hybrid

07/01/2021

Service Type: Repair

Verified Customer

Category: Service

Super

Chris expertly diagnosed the problem with my wife’s car and got it fixed. Was not an easy problem to remedy or diagnose.

Recommended

Employees worked with

CHRISTOPHER LIPE

BT

Briana T.

Saint Charles, MO

2017 Hyundai Tucson

06/18/2021

Service Type: Maintenance

Verified Customer

Category: Service

Quick and friendly

They are always very helpful, fast, and friendly!

Recommended

Employees worked with

CHRISTOPHER LIPE

RZ

Raymond Z.

St. Louis, MO

2015 Hyundai Sonata

03/31/2021

Service Type: Maintenance

Verified Customer

Category: Service

-

-

Recommended

Employees worked with

CHRISTOPHER LIPE

Verified Customer

O Fallon, IL

2020 Hyundai Sonata

12/22/2020

Service Type: Repair

Verified Customer

Category: Service

Great Service

Bob does a great job, the staff when entering are very helpful as well.

Recommended

Employees worked with

Verified Customer

Saint Charles, MO

2017 Hyundai Sonata

08/15/2020

Service Type: Repair

Verified Customer

Category: Service

Hyundai Sonata warranty work

Fast and friendly

Recommended

Brad D. from St. Charles Hyundai responded on 08/17/2020 03:18 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with

PH

Patricia H.

O'Fallon, MO

2014 Hyundai Sonata

05/29/2020

Service Type: Maintenance

Verified Customer

Category: Service

Fast and Friendly Service

Every time I have had my car serviced, I also received fast and friendly service.

Recommended

TYLER R., Service Advisor from St. Charles Hyundai responded on 06/01/2020 10:28 AM

Thanks for the five star survey!

Employees worked with

TYLER RODRIGUEZ

Service Advisor

GS

Gary S.

Lake Saint Louis, MO

2015 Hyundai Azera

05/05/2020

Service Type: Repair

Verified Customer

Category: Service

Spent Time On My Issue

My car had an unexplainable electrical problem. The Service Manager and Technician went through many possible issues and found one that could be the cause, explaining to me what to do if the issue does not get resolved.

Recommended

TYLER R., Service Advisor from St. Charles Hyundai responded on 05/07/2020 04:57 AM

Thanks for the five star survey!

Employees worked with

TYLER RODRIGUEZ

Service Advisor

MM

Michael M.

Maryland Heights, MO

2017 Hyundai Ioniq Hybrid

02/27/2020

Service Type: Repair

Verified Customer

Category: Service

Really like work done

Rate 5

Recommended

CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/28/2020 06:25 AM

Thank you for the 5 star review, we appreciate your business.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with

DC

Dennis C.

Saint Peters, MO

2019 Hyundai Santa Fe

02/25/2020

Service Type: Repair

Verified Customer

Category: Service

Great unyielding service

Had a very hard to diagnosis problem, which lead to Hyundai technicians providing guidance who were also stumped. My service adviser Bob Reck provided me with a loaner car and kept me updated throughout the repair process.

Recommended

Bob R. from St. Charles Hyundai responded on 02/25/2020 01:05 PM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

JN

James N.

Saint Charles, MO

2020 Hyundai Palisade

02/14/2020

Service Type: Repair

Verified Customer

Category: Service

Best Service Center I have needed.

Im 48 and purchased 5 new cars over my lifetime. This last one has had multiple minor annoyances that were driving me crazy. Each time the crew has taken me seriously and acknowledged my issue and resolved it. My car seems exactly as the manufacturer had intended it to be. Had my other brands of autos treated me this way I might have been back to them.

Recommended

TYLER R., Service Advisor from St. Charles Hyundai responded on 02/17/2020 12:00 PM

Thank you for the great survey! We appreciate your business here at St. Charles Hyundai!

Employees worked with

TYLER RODRIGUEZ

Service Advisor

TW

Timothy W.

Saint Charles, MO

2019 Hyundai Sonata

02/11/2020

Service Type: Repair

Verified Customer

Category: Service

GREAT SERVICE!!!

I'm going through a rough time with cancer, they came and picked up my car and serviced it. It was a Blessing they could do this for me! Thank you so much!

Recommended

CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/12/2020 05:00 AM

Thank you for the feed back and nice comment. We sincerely appreciate your business.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with

MS

Michael S.

Saint Charles, MO

2019 Hyundai Santa Fe

02/05/2020

Service Type: Repair

Verified Customer

Category: Service

Quick and easy

Went in for a recall (software update) on my Santa Fe. Drove right in, sat down and had a cup of coffee. Car was ready in an hour as promised. I like the free car wash. Good job to all at St. Charles Hyundai.

Recommended

Brad D. from St. Charles Hyundai responded on 02/05/2020 12:49 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with

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