JAMES POWERS

Thank you for your response and we appreciate your business :) I apologize about the long wait times your last visit. For the inconvenience I have notated your account with a complimentary oil change.

Thank you for your response and we appreciate your business 

Thank you for your response and we appreciate your business Daniel. I apologize if we gave you incorrect information and I will council my staff to improve for the future. I appreciate the feedback and it will only make is better.

Thank you for your response and we appreciate your business Lori :) I sincerely apologize about the sub par service you've received during your service visits. We continue to improve our process and your feed back is greatly appreciated. Our oil sticker machines default to 3750 intervals and I am sorry the mileage interval was incorrect on your sticker and did not reflect for the synthetic oil we placed in your vehicle. I have notated your account with two complimentary synthetic oil changes for the inconvenience. We hope to see you again.

Thank you for your response and I apologize about the service issues you have experienced.

Thank you for your response and we appreciate your business Maggie :) I apologize about the last service experience you had and we hope to improve for the future. I'm sorry the service too longer than expected and my advisor wasnt fully attentive towards you. I have notated your account with a complimentary oil change and wash and vacuum for the future and we do hope to see you again!

Apologize for the wait, unfortunately the repair is not covered under the extended policy.

APologize for the work not being completed.

Left messages for customer to address concerns. No response. 

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you for taking the time to rescore. James and I really appreciate. It was our pleasure to help you and we look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Thanks so much for your review, Alicia! We apologize about the issues you had last visit, that was not our intention. We do wash and vacuum vehicles upon request and I am sorry we did not offer that to you during your visit. For the issues, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine service for future use. We do hope to see you again and have another opportunity to service your vehicle. I hope James was great otherwise and provided you with 5 star service. Please don't hesitate to reach out if we can assist you further, we are here for you!We appreciate you and hope to see you again soon!

Thanks so much for your review, Kathryn! We totally understand about the cost of ownership regarding the Genesis and we apologize about the maintenance costs. We do go by the owners manual servicing guide and this is typical on a 60000 mile Genesis. But we do value you as a customer and want to help out the next visit. For the issue, I have notated your account with a complimentary oil change for future use with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please let us know if we can assist in any other way, we are here for you! We appreciate you and hope to see you again soon!

Thank you for your response, Robert We appreciate your business and feedback :)  We apologize about the recommendation interval for the filters. We typically go by visual inspection and did not have access to seeing the last time you replaced them. I hope James was great with you otherwise and provided you with 5 star service besides the recommendation conflict. We hope to see you again soon. Please feel free to reach out if we can assist you further, we are here for you!