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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

RR
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ROY R.
Tampa, FL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
courteous & friendly
always treated well no problems!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/30/2014 06:19 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
TB
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TOM B.
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
Great service
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/18/2014 06:19 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RD
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RICHARD D.
San Antonio, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EVERY ONE IS SO NICE
GREAT PLACE
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/25/2014 09:19 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SU
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SHARON U.
Zephyrhills, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
THE bEST
I have bought three cars at Hyundai of Wesley Chapel and the service is exemplary!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/11/2014 08:48 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RH
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RUTH H.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast, friendly service
I recently had my first service on my new car. I was in and out in less than an hour. Awesome service!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/10/2014 06:37 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
MR
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MARY R.
Tampa, FL
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept.
Excellent, sppedy service!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/05/2014 12:03 PM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DR
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DENNIS R.
Lutz, FL
2013 Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good Dealer
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/07/2014 09:40 AM

Thank you for your response. 


Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DP
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DICKIE P.
Land O' Lakes, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendliness and quicknesss
Top notch except should offer Wi-Fi
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/29/2014 10:49 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RS
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ROBERTO S.
Tampa, FL
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Helpful and friendly staff
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/16/2014 05:04 AM

Thamk you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SD
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SONJA D.
Wesley Chapel, FL
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
captaindavedesonier
excelent
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/08/2014 08:57 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
GC
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GONZALO C.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The facility compex appear to be too small for the size of the dealership.
I went for my first year oil change and the three month multi-point inspection. I asked if I could get a free car wash and was told yes; However, when the car was delivered, it was still wet. I asked if this was a normal practice after a car wash and was told yes.... The matter was quickly resolved by your representative who offered to dry it, and in deed, did it. Thank you for the extra effort he deserves a sign of appreciation. But then again, I believe that after a car wash the delivery of a wet car to a customer is unacceptable, even for a courtesy wash. Don't you agree?
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/02/2014 06:24 AM

thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RM
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RHONDA M.
Wesley Chapel, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, fast service
My car wouldn't start and I was able to get free roadside assistance and a service appointment immediately after my car was started. The fast roadside and maintenance service enabled me to go on with my day with very little interruption. Love Hyundai of Wesley Chapel!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/31/2013 08:16 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Recall
Excellent customer service
Need to improve the amenities
PAIGE P. from Hyundai of Wesley Chapel responded on 04/11/2022 05:19 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
JW
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Jimmy W.
Zephyrhills, FL
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/08/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
inaccurate evaluation, delay of repair and over charge.
inaccurate evaluation, delay of repair and over charge.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/11/2022 05:16 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
DW
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David W.
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
very timely
This was the first service of the car. Had no problems.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/01/2022 07:28 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
South Haven, MI
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
didn't handle important issues
My primary purpose was routine maintenance and the smell in headrest, When closing out, I was told that they didn't notice smell and it would take a longer appt. to handle plus headlight issue was not fixed. I have been leaving the windows down in the garage to stop the smell plus when weather permits driving with windows open. If I knew it had to smell for you to fix it, I wouldn't have done that. Plus if I knew it would take longer to handle I would have made other arrangements. As I am a snow bird and had to wait nearly a month for this appointment, I am extremely disappointed!. I will be heading back to Michigan in late April plus a long driving vacation in two weeks. So we and our company will get the unpleasant smell for our entire trip and for our two day trip back to Michigan.
I have had nothing but positive experiences in the past. But after this visit, I will not be back. As much as I dislike the dealership in Michigan, in the future I will plan all my maintenance during our time in Michigan.
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 02:02 PM

We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Brooksville, FL
2022 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service, terrible timing
Appointments are booked so far in advance it makes it impossible to get in. And then when you do, you’re waiting 3 hours for a simple service.
I will say, customer service is exemplary. And always has been. Which is why I am still rating this high and recommending Hyundai. I just wish their scheduling and servicing would be more efficient.
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 12:54 PM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
Verified Customer
Avon Park, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great work!
My A/C is icy cold now they even detailed it! Looks as nice as the day I bought it from them...thank you and keep up the great job! Everyone was very friendly and helpful. Located in a nice area in case they take a couple of hours. Food, drink and mall all close by.
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:46 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Fl, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
good service dept
I don't recommend auto brands
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2022 11:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
SC
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Sandra C.
Tampa, FL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil Change
Personnel were very professional. Any questions we had about our vehicle were answered in courteous manner. We experienced great customer service!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2022 05:57 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
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