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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

Verified Customer
Justin, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Actually listen to female service customers
Bought my car at another dealer who always acted as though I could not possibly tell that my car was presenting mechanical issues. I fired them and coming over to Eckert Hyundai. We own two Hyundai products and will never take them back to the original seller dealer for service even if I broke down right in front of their store.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/31/2020 07:48 AM

Thank you maam

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SL
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Stacey L.
Corinth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Y’all always do a great job. Thanks!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2020 06:08 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Santa Fe
I've had my little Santa Fe for 9 years now & it's by far the best car I've ever bought! I've only had it in the shop twice in those 9 years - can you beat that?? You have serviced my car each time, and done it wonderfully. It still gets me down the road & fights off the crazy people on 35 I have to contend with! Thank you for a job well done!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2020 02:03 PM

Thank you so much for the wonderful survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Flower Mound, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The problem was fixed
It took some time, however, after 2 years, the problem was finally fixed. The service department would keep looking and finally, the problem was located and solved. They never tried to brush me off, each visit, my regular maintenance visits, I would tell them the same story about a certain problem I was having. Each time, they would look a little deeper. It was difficult to pinpoint due to the inconsistency of occurrence.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/22/2020 05:32 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
GM
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Greg M.
Lewisville, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
60000 miles
I went in for my 60,000 service, no hard sell on flushes or other service, I gave the a free hand to review my Santa Fe and they say an oil change / tire rotation was all I needed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/21/2020 03:22 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealership
Absolutely the best experience from buying all the way to service throughout the lifetime of your vehicle!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/16/2020 01:19 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Thank you!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/09/2020 03:18 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customers is great.
Love the services and worker..very courteous.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/08/2020 01:26 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
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David H.
Oak Point, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Went out of their way
Eckert Hyundai went out of their way to accommodate my Sonata when I had an urgent issue. They took it in right away and even didn't charge for correcting issues that were "fixed" elsewhere. Forget the other shops and start here first for all of your repair needs. I didn't and learned a valuable lesson.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/07/2020 01:11 PM

Thank you David for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Roanoke, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient for me
Friendly prompt service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/05/2020 09:18 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JL
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John L.
Denton, TX
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The STAFF
Always taken care of with confidence. Always exceed expections!
Since 2002 and 5 Hyundai's Congratulations to you all and a great 2020
John, Gina and family
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2020 05:50 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Eckert always does a great job. Very quick to get you in and out when you make appointments.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/26/2019 11:51 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job!
Eckert Hyundai is the best!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/16/2019 08:48 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
WC
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William C.
Denton, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
T also.his is my third Hundai. It is a very safe driving SUV. The dealer has great peaple to deal with. Service dept is wery helpful
what I said above !!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/14/2019 09:29 AM

Thank you for the five-star survey. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
FC
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Frank C.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service (car threw a rod, fixed by warrantee)
They do what they say.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/14/2019 06:30 AM

Thank you so much sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
KO
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Ken O.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
This dealership service department is like a family to me, they takes care of me and treats me right. This is the best service department ever under the leadership of Don.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/11/2019 11:21 AM

Thank you so much for being so kind Mr. Okafor
you are a great man. We appreciate your business

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CP
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Clay P.
Coppell, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Timely service, professional and polite staff!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2019 02:56 PM

Thank you so much Mr. Phillips.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
I went for a routine oil change.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2019 02:53 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
AO
gravatar
Abraha O.
Frisco, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
good job
good job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/31/2019 01:26 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Aubrey, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Tuneup
Great service, fast, friendly and prompt
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/30/2019 05:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
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