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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

CS
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Christalyn S.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Paying for someone else’s miles
I was extremely disappointed that the services I was advised were due by your online scheduling system were incorrect. The service I scheduled based on your systems recommendation for my vehicle was estimated to be $149. I received a call as the shuttle pulled up to my home advising that the services currently due would cost over $600! And along with the incorrect information advised by your scheduling system I was very disappointed to be advised that a vehicle purchased less than a year ago was not serviced based on the next scheduled interval prior to purchase. My vehicle had over 40,000 miles when I purchased it which is more than halfway to the 60,000 mile service interval. Less than a year and approximately 12,000 miles later I am now charged for 60,000 mile maintenance, that is really unacceptable and not customer focused at all. I have not put 60,000 miles of wear on the vehicle, I am paying for the prior owners driving experience. This recent service has truly changed my opinion of my overall experience related to this vehicle purchase.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2019 01:39 PM

 Thank you for sharing your service experience with us and our sincere apologies for any miscommunication.  The scheduled services are for maintaining your vehicle going forward with mileage, not for previous miles driven.
 Justin, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Superb, friendly service.
Very friendly and effective.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/28/2019 11:42 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JG
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Joseph G.
Saint Augustine, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly and work was done correctly!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2019 11:35 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RM
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Richard M.
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Hyundai Owner
My last 6 cars have been Hyundai's or Kia's. Have never had a problem with them and the service has always been the best you can ask for.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2019 05:27 AM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RD
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Rudolph D.
Flagler Beach, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
FAir prices for a dealership advisors are friendly and knowledgeable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/22/2019 05:39 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Ponte Vedra, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent dealership
Honesty, communication, knowledge, reliability.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/20/2019 05:35 AM

Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is the key!
I recommend the service department at Hyundai of St Augustine. They are wonderful at communications, respectful of one’s time and reasonable in cost.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/18/2019 05:46 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MC
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Maria C.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees are very attentive and very friendly
From making a call to set up an appointment for service to the moment the keys to my car were given back to me, I felt like I was dealing with family. Everything that was going to be done to my car was explained in a very calm and understandable way. No PRESSURE what so ever to do extra things in the that were not necessary. To me that is fabulous.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/18/2019 05:44 AM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JS
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James S.
St. Augustine, FL
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jim’s excellent adventure
Excellent professional personnel
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/15/2019 01:50 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
JH
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James H.
Palm Coast, FL
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
James L. Harter Sr.
Overall the experience was very good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/15/2019 09:21 AM


 Thank you for taking the time to share your service experience with us. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JR
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James R.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Good professional service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/14/2019 10:20 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RR
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Roy R.
Palm Coast, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
A great place for service or to purchase a vehicle
They take care of our car.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2019 06:28 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional staff
Courteous and helpful staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2019 06:26 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JO
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James O.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service not up to speed
I went in for an oil change and was told they also had to perform a software update.

The service took about 2.5 hours to complete with no update during the service.

Not good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2019 06:31 AM


 Our sincere apologies for the extra time needed to complete your software update and service. Justin, your consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2019 02:27 PM


 Thank you for taking the time to speak with Justin today and sharing your concerns with us. It is through candid feed back we are able to improve our processes. Once again, our apologies for any inconvenience this may have caused. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KE
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Kenneth E.
Saint Augustine, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They provide good service!!
They took my car in on schedule and got me out on schedule. Very pleased with service writer and his explanation of small issues I had. No pressure whatsoever
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2019 06:22 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
YK
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Yolanda K.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Everyone was nice and the service was quick.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/30/2019 05:49 AM


 We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
PS
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Patricia S.
Saint Augustine, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
verified customerVerified Customer
Category: Service
Always friendly & curtious staff
Justin was very apologetic & was able to resolve the issue
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
PS
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Patricia S.
Saint Augustine, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
verified customerVerified Customer
Category: Service
Always friendly & curtious staff
Justin was very apologetic & was able to resolve the issue
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2019
Service Type: Maintenance
Category: Service
Oil change
Took way too long
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/29/2019 02:19 PM


 Thank you for sharing your service experience with us. Our sincere apologies for the amount of time it took to have the complimentary wash performed. We will address this with our Detail manager. Justin, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/29/2019 02:51 PM


 Thank you for taking the time to speak with Justin. We appreciate your feedback as it will allow us to improve your service experiences. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CK
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Christine K.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is very nice
Everyone is very nice at the Hyudai dealer, St. Augustine, FL
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/28/2019 05:54 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RV
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Roland V.
St. Augustine, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Can get in fast
Quick
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/28/2019 06:14 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
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