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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

CT
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Colette T.
St. Augustine, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai is great!
Courteous, helpful, friendly. We don’t feel that Hyundai tries to sell you things you don’t need. Have had situations where we needed service quickly (nail in tire before a trip) and they worked us in right away. Also, they do a great job of cleaning the car every time we go in for anything.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2019 10:24 AM


 We greatly appreciate you taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RS
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Russell S.
St. Augustine, FL
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor management
Sales department is good but it's all downhill from there
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2019 05:59 AM


 Thank you for sharing your service experience with us. Our sincere apologies for any inconvenience this has caused. We will contact the sales department and see why this was not implemented into your files and see how we can have it corrected. Justin, your service consultant will be reaching out to you to get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
KS
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Kyle S.
Saint Augustine, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As expected
Never let me down
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/31/2019 11:37 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CC
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Carol C.
Jacksonville, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Air condition failure.
Outside temperatures high 90's. air conditioning stopped working. Placed call to repair, told it would be one week before car could be looked at. Not acceptable. Placed call to sales rep Demetrius Davis. He assured me I would receive a call back ASAP. I did, from Justin Spurlock. Appointment was scheduled for the next morning 8:00. Parts had to be ordered, I was given a loaner. Two days later my car was repaired, and I was able to pick it up. I gave my service a excellent rating, because of these two very professional young men! Namely, Demetrius, and Justin. You are very lucky to have them working for you!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2019 11:39 AM


 Thank you for taking the time to share your experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RM
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Russell M.
St. Augustine, FL
2019 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Usual great service.
Great and timely service as usual. No complaints.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:39 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JW
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Joel W.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Friendlinesd
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/22/2019 05:43 AM


 Thank you for taking the time to share your service experience with us and allowing us to maintain your Sonata. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
EM
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Earl M.
St. Augustine, FL
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/16/2019 01:45 PM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RN
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Roger N.
Lake Como, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied customer
Waiting time was short.My car got a good wash.My problem with the car was fixed.
Every body was polite.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/14/2019 11:59 AM


 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
RS
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Ronald S.
Palm Coast, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
employees r great
good work
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/13/2019 12:12 PM


 Thank you for taking the time to share your kind words with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JM
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Jerrold M.
Saint Augustine, FL
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent service in all regards. They did not suggest items that were not necessary for the vehicle at this time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/10/2019 06:35 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JM
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Joseph M.
Saint Augustine, FL
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
Went smoothly, in and out .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/08/2019 12:40 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
LM
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Lucy M.
Ormond Beach, FL
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
verified customerVerified Customer
Category: Service
Mrs. Lucy Mennie
Very considerate service writers
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
LM
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Lucy M.
Ormond Beach, FL
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
verified customerVerified Customer
Category: Service
Mrs. Lucy Mennie
Very considerate service writers
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2019
Service Type: Maintenance
Category: Service
Lucy Mennie
Courtesy service writers
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2019 01:07 PM


 Thank you for taking the time to share your service experience with us. Our apologies for any inconvenience this may have caused. We appreciate you taking the time to speak with Justin today and allow us the opportunity to try and make this right. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
ME
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Michael E.
Saint Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service!
Brought my Sonata in for what I thought might be a significant issue. Turns out it was warrantied under a recall. Hyundai of St. Augustine could have tried to make money off the situation but didn't; and they delivered the car back a day earlier than promised!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2019 04:19 PM


 We appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MP
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Maxine P.
Saint Johns, FL
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bought my first new car
I've always bought used. But thanks to the staff at hyundai of st aug I was able to get a new car I absolutely love.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/29/2019 06:02 AM


 Thank you for sharing your kind words  and congratulations on your new Veloster. The new Veloster is such a beautiful car.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
LC
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Lilli C.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service.
As always, excellent service experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/26/2019 11:51 AM


 We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Love my Hyundai and the service at Hyundai St Augustine has always been great!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/25/2019 11:38 AM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
MB
gravatar
Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service personnel are outstanding. The quickly get the required service done with a high level of competence
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2019 12:30 PM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
Verified Customer
Ponte Vedra, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
I always take my car to Hyundai of St Augustine even though I live in Ponte Vedra. I have never had a problem. They are all very respectful and professional people and do what needs to be done while informing me of all things that might need to be taken care of.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/22/2019 01:56 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RN
gravatar
Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They really try to take care of the customer
The key to good service is how a company handles things after they've made mistake. Justin and the management team made it right for me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/17/2019 01:28 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
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