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JEFFREY WINCHEL

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Why I continue to use Zimbrick Hyundai
location, ease of scheduling appointments, staff knowledge or ability to obtain information quickly and the quality of service for the past 13 years.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/09/2020 05:00 AM

Thank you

Employees worked with

TD
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Terri D.
Lodi, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
verified customer Verified Customer
Category: Service
Great staff
Staff is top notch!
Recommended
Employees worked with

TD
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Terri D.
Lodi, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
verified customer Verified Customer
Category: Service
Great staff
Staff is top notch!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/03/2020
Service Type: Maintenance
Category: Service
Great staff
Overall great place, staff are great. Had to come back to fix a problem that was caused by previous repair.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/05/2020 06:28 AM

I'm sorry to hear about this. I'll be in touch.

Employees worked with

RM
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Robert M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
All the people are friendly and efficient.
I dropped my car off for a 180,000 mile service. The car was ready when promised. Everything want fine.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 09/16/2020 07:14 AM

Thank you

Employees worked with

AA
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Arlene A.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Wonderful service
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 09/11/2020 11:06 AM

THANK YOU

Employees worked with

SJ
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Sylvia J.
Stoughton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick service.
I appreciated the efficiency and cleanliness.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/24/2020 12:20 PM

Thank you for your feed back Sylvia

Employees worked with

AM
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Annette M.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The friendly people
Always prompt and professional service
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/20/2020 08:47 AM

Thank you!

Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always a satisfied customer
They do an excellent job
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/20/2020 08:45 AM

Thank you

Employees worked with

RM
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Robert M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and efficient service, friendly people.
Stopped for an oil change, Everything went fine as usual.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/08/2020 01:17 PM

Thank you!

Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Very friendly and professional
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/03/2020 08:46 AM

Thank you for your feedback!

Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great service as always. Very helpful.
Recommended
Employees worked with

Verified Customer
Verona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Its an easy, relaxing place.
As always the personnel at Hyundai is friendly and professional. I have no problem going back when ever I need service. And definitely I do recommended to others.
Thanks to every one at Hyundai Service
Recommended
Employees worked with

Verified Customer
Blanchardville, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service and friendliness
Thought everyone was very courteous and friendly.
Recommended
Employees worked with

SR
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Sally R.
Fennimore, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Always know service is great!
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always professional.
Recommended
Employees worked with

GM
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Gale M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
As usual great service from the staff. They are very friendly when you check in and work is done as promised.
Recommended
Employees worked with

JL
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James L.
Argyle, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional fast Service at a very nice clean facility and atmosphere!
During these difficult and uncertain times I was not sure what to expect from the dealership while having my car serviced. However, as always... I was greeted by the friendly staff in a very professional manner. I was informed of all the safety precautions that were being taken regarding the Covid-19 virus for both the customer as well as the staff. I was impressed with the Social Distancing practices as well as the extra precautions for cleanliness of all areas.
The waiting time for the service to be completed was shorter than expected, and the atmosphere made me feel very comfortable of how they are handling customers and their business.

I should of not had any thoughts in the back of my mind of their service, cleanliness and atmosphere since they always are A+ rated on how they treat the customer!!!
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
None
None
Recommended
Employees worked with

RW
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Robert W.
Madison, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change...
I thought 45 min-1hr.was a little long for an oil change...everything else was wonderful.Maybe an adjustment to a post-coronavirus lifestyle is warranted.
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Service!
I highly recommend Zimbrick Hyundai West for Service or buying a vehicle.
Recommended
Employees worked with
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