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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

DJ
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Duane J.
Madison, WI
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor
See previous comments!!!!
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018 12:19 PM

Thank you for the feedback. I apologize for any misunderstanding that came from your last visit.  When purchasing a new vehicle from us it comes with complimentary oil changes for the first year or 15,000 miles which ever comes first.  When you were in for your oil change the first year had expired in April.  
I do apologize there was a charge for the oil change but it was because the time had expired on the oil change agreement.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the service group; can't really say the same about the car
I think the service department is/has done all they can for my car. Simply put, this has never been an issue with any of the prior Lexus' (4) we've owned, so suffice it to say I'm a little snake-bitten by my experience with Hyundai/Genesis cars. I think if Hyundai has aspirations to compete with the likes of Lexus, this has to extend beyond the vehicles they sell on to the post-purchase service, and in this case that's been disappointing. Perhaps an anecdote, but in business school we were told a story about how the very first version of the Lexus LS had a manufacturing fault for which the company recalled all affected cars and offered owners a choice of repair or replacement. As a result their brand loyalty skyrocketed. I can't say the same about my experience with my 2009 Genesis, which I understand was the inaugural model year. Did I expect it to last as long as a Lexus, or a Toyota? Well, yes I did.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Cambridge, WI
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire Rotation
When I pay $25 to get my tires rotated I expect them to inflate the tires to the correct inflation.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 02/15/2018 05:36 AM

Thank you for the feedback.  I apologize the technician did not properly inflate the tires for you.  I will make sure to review this with my staff to prevent it from happening again.  I would be happy to discuss this issue with you directly and try to find a resolution.  Please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Highland, WI
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Rediculous
Engine recall
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/20/2017 10:59 AM

Thank you for providing us with feedback from your last visit.  I apologize if Hyundai did not make it clear in the letter you were going to receive a complimentary oil change with the recall inspection.  When we perform any recalls we must follow all directions exactly how they are stated and that included changing the oil after the engine inspection has been completed.  
I will pass your frustrations along to Hyundai Motor America so they are aware.
Thank you again for your feedback and if there is anything else I can do to help please feel free to let me know.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better communication and effort for resolution
Needed a light replaced. Came to my attention that my back light was still dim upon leaving the dealership. I called back to notify about the issue and didn’t receive a call for 4 hours. Was not given impressive accommodations to resolve the issues.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/27/2017 10:37 AM

Thank you for taking the time to provide us with feedback from your last service.  I apologize we did not correct the problem with your taillight and that we were not  prompt with our return call.  I will make sure to work with my staff so we are better on returning your phone calls.
I would be happy to take care of the light if it has not been resloved yet.  Please feel free to let me know. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
De Forest, WI
2016 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Felt taken advantage of
Signed up online for service. Cost of service was never shown or discussed. Dropped it off for oil change, tire rotation, recalls fixed. Picked it up with a $320 bill and IMO, completely unessesary 15k mile service.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/22/2017 01:01 PM

I apologize your last visit did not go well and you felt like we took advantage of you.  We do not perform any work on a vehicle without prior authorization from the customer.  We also provide the customer with documentation of what is being performed.  I will review this with my staff and to see if this was not done and if so why.  
After I review this I will be in touch with you on Monday Nov. 27th.  

Have a good Thanksgiving.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
LO
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Lee O.
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
verified customerVerified Customer
Category: Service
A staff that solves problems
Following my review, the staff reached out to me and solved the problem to my satisfaction.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/22/2017
Service Type: Repair
Category: Service
Oil Change Service
The no's might be maybes . The estimate for the next service is $785.70.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/22/2017 07:59 AM

Lee thank you for providing us with feedback from your last visit.  I apologize there was a miscommunication at your visit.  I spoke with your advisor as to why we rotated the tires and he mentioned that you had requested and provided a coupon for our "Summer Special".  That special is an Oil change, tire rotation and fuel system cleaner which is why we rotated the tires.
Because of the misunderstanding I will be happy to apply the amount you spent on the tire rotation towards your next service if you decide to return.  
If you have any questions or want to discuss this further please feel free to contact me.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
AW
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Andrew W.
Portage, WI
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pay attention to the details
The service counter guys are great, as was my salesperson, but whomever is performing the work isn't doing everything they include in the service. They never make sure that my tires are all properly inflated. I know because, after having some suspicion, I have begun letting about 5 psi out of one of my tires right before dropping it off. When I get the car back, the reduced psi hasn't changed, yet they include tire pressure check/fill on the invoice.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/09/2017 10:22 AM

Andrew thank you for the feedback.  I will make sure to review your comments with all the technicians in the shop.  We want to make sure we are performing every service we state we are doing whether there is a cost or the service is free.  It is unacceptable to conduct business any other way.  I apologize we did not properly adjust the tire pressure.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
TN
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Tessa N.
Madison, WI
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not great extremely unhelpful and rude
Honestly the person we worked with (Jeff) in your service department is extremely rude and unhelpful. This is not the first time we have experienced this from him. I would not use your service once our car is off warranty.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/20/2017 01:32 PM

Thank you for taking the time to complete the survey.  I apologize that our customer service was not up to the standard that we strive for.  Hopefully in the future you can give us another to redeem ourselves.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Belleville, WI
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nothing
Uses pressure tactics to worry customers about tires that are still safe, to get customers to buy. Ewers@co.dane.wi.us tires.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 04/11/2017 05:47 AM

Thank you for the feedback.  Unfortunately at times a check engine light can take longer than an hour to diagnose.  I apologize if this was not properly communicated with you.  
Looking at the notes from your inspection, your tires were noted at 3/32 and 4/32 of an inch in the front.  Any time tires are at or below 4/32 of an inch we recommend tires because it can cause traction issues on wet roads.  When a vehicle comes in we for service we perform a full vehicle inspection.  At that point we want to inform you of everything we found.  At no time are we trying to pressure anybody into a repair.  I apologize if that is how it felt.  If you would like to discuss this issue further I would be happy to talk with you.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
TK
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Tony K.
Madison, WI
2008 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I wouldn't say great. Okay would be appropriate.
When reported an issue (issue occurred after services were performed) didn't get call back. Maybe I will get....I will wait but more b fore calling back.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Fitchburg, WI
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change only
Expectation for an oil change are pretty high. Basic as it gets.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
KG
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Katherine G.
Madison, WI
2007 Hyundai Entourage
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not a good place to buy tires
They scuffed the wheels and they are not in balance
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/31/2016 10:15 AM

I apologize for the scuffed wheels.  Hopefully everything is ok after we repaired the rims.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
TI
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Timothy I.
Fitchburg, WI
2013 HYUNDAI SANTA FE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/16/2016
verified customerVerified Customer
Category: Service
Oil change plus tire rotation
Not very satisfied for this service appointment. I was charged for both an oil change and tire rotation but the rotation was not performed. I didn't notice until I retuned home. I returned to the dealership where I got a response that the techinan didn't know why he didn't do it.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2012 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Possible Case of trumping up business
Hyundai Accent (2012)

As far as I know, all the services provided were done according to book. However, the "book" provided by Hyundai didn't recommend many of the serivices at only 18K miles.

I was somewhat unhappy that they wanted to do lots of expensive service that the owner's manual doesn't suggest at 15K miles. So, I'm more than a little skeptical and am apt to believe that they just look for ways to increase their business bottom line, whether some of the maintenance provided was needed or not. I have to question why Hyundai doesn't specifically recommend all of these services at 15K miles "if" they are really needed.

You can't blame me for being skeptical and dealership repair shops have a bad reputation in this regard. I have not had a similar experience (for the most part) with our Toyota. They follow the maintenance protocol outlined in the owner's books and I've not regretted it in the 10 year's we've owned that vehicle.

Lastly, I wAS offered 10% off of a minimum $100 service if it's completed within a month of this most recent service. Really, how likely is it that I will need that service and be able to make use of the discount so soon after this visit? If I do, it REALLY doesn't speak well for the quality of Hyundai products or the work of this shop.

Sorry if this review seems overly negative but I think people should know. Everyone at the shop treated me nice but I'm not so sure about fair or honestly.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
BS
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Barry S.
Madison, WI
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
16
For 16 years and 180,000 miles, all service has been provided by Zimbrick Hyundai in Madison. I know I’ll get the car back on time and the service done right.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2022 06:10 AM

Hi Barry,


Thank you for taking the time to complete the review, we appreciate the 5 stars and will do our best on your next visit. Thanks for you loyalty.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Rock Springs, WI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Outstanding service department!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM

Hi Daniel,

Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM



Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
VV
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Van V.
Cross Plains, WI
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Surprise
I took the car in without an appointment and left it. A few days later it was repaired. I was expecting my catalytic converter replacement to be very expensive. Then I got a call from the service rep that my car was done and there were no cost to me because it was all covered under warranty. My 5 year warranty had expired so this was a pleasant surprise. Thanks to our federal government extending warranties on emissions for up to 8 years to cut down on those people that would drive around with a check engine light on while polluting our environment to avoid replacing faulty emission parts.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/07/2022 02:46 PM

Hi Van,

Thank you so much for you 5 star service. I am glad to hear the positive feedback.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Oregon, WI
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly and knowledgeable
Friendly and knowledgeable
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/21/2022 02:16 PM


Thanks for the excellent review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Verona, WI
2016 Hyundai Santa Fe
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
verified customerVerified Customer
0
Category: Service
Defective oil pressure switch
I did not receive any communication from Hyundai regarding this issue which was clearly their fault. Zimbrick did not address any of their customer service issues I outlined.
Employees worked with
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JEFFREY WINCHEL
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