Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

LL
gravatar
Laura L.
San Antonio, FL
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Thank you
Initially, we were less than satisfied with our service visit. However, the service manager, John, was quick to resolve the situation. We genuinely appreciate his efforts to ensure our customer satisfaction. We will definitely return for future service visits. Thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2021
Service Type: Maintenance
Category: Service
Service?
This visit was not a good service department interaction. Prior visits were ok, but this time, not so much. We are happy with our vehicle, however, less than satisfied with the service department on this occasion.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/18/2021 06:16 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SP
gravatar
Sharon P.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place
I've been buying my cars and having scheduled maintenance through their service department since 2007. I've never had a complaint about customer service or quality of work performed.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/01/2021 05:33 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WN
gravatar
William N.
Zephyrhills, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
The service associates are always friendly and listen to the customers needs.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:17 AM

Thank you so much for the 5 Star Review William! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AJ
gravatar
Adam J.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
Great service provided quickly at a great price, highly recommend!!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:03 AM

Thank you so much for the 5 Star Review Adam! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service Reair
Would Recommend this dealership for purchase and service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
RG
gravatar
Ramaswami G.
Tampa, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Feedback acceptance and moving forward
Thank you for taking care of suggestion. Your fast reply and action taken are very much appreciated. Keep up your good work.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Repair
Category: Service
repeat service
professionally handled very well.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2021 07:16 AM

Thank you so much for taking the time to complete the survey! We look forward to
helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:12 AM

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Ramaswami. Our goal is to provide you with the best possible service and maintain your valued confidence. We do hope that Justin provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and as a token of our appreciation I have notated your account with a complimentary oil change and tire rotation. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. 

Attached is a Rescore that I am graded upon
If you were pleased with the complimentary oil change and tire rotation
Please let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
(727)385-3301

Employees worked with
JW
JUSTIN WORRELL
EM
gravatar
Elizabeth M.
Fort Lauderdale, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No review.
I do not want to review in addition.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/04/2021 01:07 PM

Thank you so much for the 5 Star Review Elizabeth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
PC
gravatar
Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything went well.
Everything went well. I was able to use, their lift services to go home& return for my car.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:16 AM

Thank you so much for the 5 Star Review Patsy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
IM
gravatar
Iavor M.
Tampa, FL
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and trustworthy
This is my preferred location for service and repairs. I have done a few. Prices are comparable, but you know the work will be done properly. I feel comfortable when I drop my car for repairs. I don't feel pressured into additional work.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:19 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Male
Quick and efficient
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/16/2021 12:31 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and Products
Had a good experience with my oil change and tire rotation. Quality service and helpful personnel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/12/2021 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Odessa, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Great customer service staff @ the Wesley Chapel facility!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/11/2021 01:34 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
ER
gravatar
Elvis R.
Tampa, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Category: Service
tune-up & oil change
Great service as always & customer service would refer to family& friends
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/10/2021
Service Type: Maintenance
Category: Service
tune-up & oil change
usually great service,not this time
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/10/2021 07:58 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
VP
gravatar
Vikram P.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
No
No review ,too boring
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 11/23/2020 04:02 AM

Thank you so much for the 5 Star Review Vikram! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
JM
gravatar
Jeffrey M.
Tampa, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
BAD BATTERY
I had to replace my battery Oct 19. On the 27th my car would take start. Once I got it started I rushed to the dealer (24 miles in 6pm traffic!) I hadn't even put the car in park and the tech came out to replace the battery. It was shipped with a dead cell. Even though it was nearly closing time, they took the time to check the car to make sure there was nothing else going on. They popped the new battery in, and I was on my way! I did have an issue with the roadside assistance, as they wouldn't come into the parking garage where the car was parked, but due to the good advise of one of the dealer staff, we did get it going!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/04/2020 06:59 AM

Thank you so much for the 5 Star Review Jeffrey! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Friendly professional staff
Prompt service
Clean comfortable environment
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/27/2020 07:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MT
gravatar
Marilyn T.
Zephyrhills, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
For the 4 years that I have been going there the people that work there are very friendly and helpful.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/24/2020 05:23 AM

Thank you so much for the 5 Star Review Marilyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are wonderful
I walked in and the white guy said someone will be right with you, as he literally sat there and did nothing.... the nice black man walked in and assisted me right away. I wish I could remember his name but he was the nicest man. Service was great as always and they even washed my car without me asking which was a plus! I never have any problems coming here and the guys and girls are super polite.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/20/2020 12:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DC
gravatar
Donna C.
Spring Hill, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Acceleration problem
Although the service tech could not find the answer to the problem with my 2020 Sonata, they did try and were in communication with Hyundai.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/16/2020 08:59 AM

Thank you so much for the 5 Star Review Donna! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
EG
gravatar
Emily G.
New Port Richey, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing dealership all around
Made everything so easy thank you Hyundai of Wesley Chapel
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 10/05/2020 08:15 AM

Thank you so much for the 5 Star Review Emily! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.