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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

DS
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Dennis S.
Tampa, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customer Verified Customer
Category: Service
Service appt
Justin was TERRIFIC!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2021
Service Type: Repair
Category: Service
Lithia Motors Doesn’t care about its customers!!!
I’ve been dealing with this dealership for 12 years and they are nothing but exceptional, professional, and customer friendly! All that changed when Lithia motors purchased them. Lithia Motors has managed to implement policies that inconvenience customers and cost them more money. The employees know it and openly talk about it. John Gauvey is the only reason I continue to deal with this dealership and their poor ownership. Lithia motors has ruined what John Garvey and Scott Fink have spent years building.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/16/2021 05:49 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WL
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William L.
Lutz, FL
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customer Verified Customer
Category: Service
Service director
When my car was taking a while to be repaired the service director (John) personally began to call me to give me updates on the progress. I really appreciate him taking the time to do that.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2021
Service Type: Repair
Category: Service
Service advisor poor communication
Had trouble getting service advisor to update when he said he would. Car in service for extended period (26 days). Poor communication until service Dept director took over case and began updating us when he said he would. Still do not feel AC is 100% fixed and not getting a return call from advisor after 2 messages left for him.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/11/2021 05:59 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
LL
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Laura L.
San Antonio, FL
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customer Verified Customer
Category: Service
Thank you
Initially, we were less than satisfied with our service visit. However, the service manager, John, was quick to resolve the situation. We genuinely appreciate his efforts to ensure our customer satisfaction. We will definitely return for future service visits. Thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2021
Service Type: Maintenance
Category: Service
Service?
This visit was not a good service department interaction. Prior visits were ok, but this time, not so much. We are happy with our vehicle, however, less than satisfied with the service department on this occasion.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/18/2021 06:16 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DK
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Daniel K.
Spring Hill, FL
2020 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do not deal with Justin
Needs to listen to customers concerns
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/03/2020 07:09 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MD
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Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customer Verified Customer
Category: Service
Review after issue with service associate.
Keith Flynn, service manager quickly addressed an issue that occurred after my service appointment that was related to pricing and an associate. Keith was very understanding of my concern and I was very appreciative of his resolution. I am confident that the next service experience will be a good one that will keep me coming back to Wesley Chapel Hyundai for my car needs.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/05/2020
Service Type: Maintenance
Category: Service
Bad Experience
Customer Service was very disappointing after over 7 years of loyalty to dealership.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/06/2020 07:05 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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Denice M.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
CHECK YOUR PROMOS
If you get a promo email and choose to use it make sure at checkout they are actually honoring the email promo. I was again over charged for services.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/05/2020 10:39 AM

Thank you so much for taking the time to complete the survey! I hope the resolution I provided you is a 5 star experience. Please let me know if I can help you with anything else. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
JW
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James W.
Brooksville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service great, BUT
The BUT part....I went to this dealer to buy a car. I picked out a turbo Sonata that I really liked. I wanted a cash price but they kept talking payments. They would not tell me the price because they claimed I would take that price to another dealer to get a better price. So, I went to another dealer and I bought a car, for cash.
Great service department.
Not Recommended
Keith F., Service Manager from Hyundai of Wesley Chapel responded on 04/30/2020 04:20 PM

Mr Walters,

Thank you for your review! I am happy to hear about your service experience and at the same time sorry to hear about what happened with our sales staff. Please know that we will service your vehicle no matter where it was purchased. We look forward to serving you in the future.







Keith Flynne
Service Manager
Hyundai of Wesley Chapel
813-995-6233
Employees worked with
JW
JUSTIN WORRELL
JM
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James M.
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rated too quickly...failed to reset service reminder
Took my Tucson in for routine maintenance 2 weeks ahead of dashboard reminder. Service was quick but today I am still getting notifications of upcoming service. I called the service department and they tell me that they must have forgot to reset the service reminder and asked if I could come back by since it can't be done remotely. Seriously this would be annoying anytime but in the current social distancing world this is ludicrous. The dealer was not overwhelmed so no excuse for such a simple oversight. I am getting very disillusioned with this service department.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:21 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DB
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Debra B.
Land O Lakes, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customer Verified Customer
Category: Service
Very accommodating.
After previously replacing an air conditioner compressor, they replaced the replacement at no cost to me when it too failed.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2020
Service Type: Maintenance
Category: Service
Air conditioner not working and not fixed.
Already replaced Freon and compressor before. Still not working.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 03/20/2020 10:54 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

JOHN W C. from Hyundai of Wesley Chapel responded on 03/24/2020 02:51 PM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Justin was amazing
Justin was super helpful! He kept clear and consistent communication which made the entire visit amazing.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2020 11:15 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DJ
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Dan J.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
You need an express lane for Oil change
You need an express lane for Oil change. Over 2 hours in unacceptable
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2019 05:13 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DB
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Deborah B.
Lakeland, FL
2019 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No eye to detail and did not go the extra
I had very early appointment so few people were there and still there were problems with how the car was serviced/
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 09/09/2019 03:58 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Dade City, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customer Verified Customer
Category: Service
Happy customers
They go out of their way to keep customers happy.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2019
Service Type: Maintenance
Category: Service
Customer care
Didn't let customers know of a problem.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 12:43 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

JOHN W C. from Hyundai of Wesley Chapel responded on 09/06/2019 10:51 AM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
WC
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Warren C.
Land O Lakes, FL
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quit adding on extensive services that are not needed.
You guys used to be really good about not jacking up services. The new guy must have worked for Chevy. He added on over $500 worth of unnecessary services and sent them to my text messages via some new program you have. I was very upset to see that. You guys used to be so respectful.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/25/2019 11:58 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager. 

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Riverview, FL
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Losing faith
Always loved this place and the Hyundai family but things seem to be sliding over the last few years, not only in service but quality of the product and concern of the customer. I think I’ll be shopping around for a new family with my next vehicle.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/20/2019 10:45 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unfinished business.
I am still waiting for a return call regarding the warranty and my side view mirror repair.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/23/2019 03:39 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
BM
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Bryan M.
Wesley Chapel, FL
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
TERRIBLE SERVICE
DON'T WASTE YOUR TIME EXPECTING USEFUL RECOMMENDATIONS! THEY'LL LET YOU DRIVE OFF THE LOT WITH TONS OF PROBLEMS, THEN EMAIL YOU ABOUT THEM SAYING YOU SHOULD GET THESE DONE EVEN THOUGH NOTHING WAS EVER RECOMMENDED. WHEN I MENTIONED THE CONCERN TO THE SERVICE AGENT JUSTIN HIS RESPONSE WAS LITERALLY " I DON'T KNOW SOMETIMES RECOMMENDATIONS FALL OFF."
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/06/2019 07:23 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
GT
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Gerene T.
Wesley Chapel, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2019
verified customer Verified Customer
Category: Service
Resolved
My concern related to my experience with Hyundai of Wesley Chapel was resolved. I appreciate the follow-up and effort that was extended by the Service Drive Manager to bring this matter to closure. I look forward to bringing my 2012 Sonata back to Hyundai of Wesley Chapel for my next service appointment.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2019
Service Type: Repair
Category: Service
Hoping for Better
I have mixed feelings about this dealership, my recent service experience was less than stellar, but I am hopeful that they will do better and I will have a positive outcome.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/05/2019 04:18 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

KEITH F. from Hyundai of Wesley Chapel responded on 07/15/2019 07:34 AM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Fair
Some need for improvements needed and waiting on recall notice to get my car back in to be updated.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/04/2019 04:00 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
ET
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Edgar T.
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Why say Express Oil change?
Your online service is misleading or needed to be worded differently
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 08:58 AM

Thanks so much for your review, Edgar! We totally apologize about the wait time you experienced last visit, that was not our intention. We should have communicated any delays to you during the service visit and we apologize that did not happen. For the issues, I have notated your account with a complimentary oil change and wash, vacuum, window cleaning, and tire shine service with no expiration electronically for future use. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please feel free to reach out if we can assist you further, we are here for you! We appreciate you and hope to see you again soon and do better by you  if given that opportunity!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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