KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(809 reviews)
72

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Oil change
Prompt courteous service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 01:33 PM

Thank you for taking the time to rate and review our dealership. We appreciate you choosing Mike White Ford and hope to see you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

KC
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KENNETH C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
verified customerVerified Customer
Category: Service
Done right on time
Said my truck will be done at 1:00 I showed up just as They called me right at on time. I appreciate them for realizing my time is valuable to.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 11:03 AM

Hello Kenneth, thank you for taking the time to rate and review our dealership. We are very pleased to hear that you had a wonderful experience with our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

SE
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STEPHEN E.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
verified customerVerified Customer
Category: Service
New Winter tires and oil change
When I arrived I was pleased to see all I had to do was a brief service review and a signature and the rest was all taken care of by Kevin and Tyler. Great Service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 10:55 AM

Hello Stephen, thank you for taking the time to review our dealership. We are very pleased to hear that you had a wonderful experience with Kevyn and Tyler and will be sure to let them know. We appreciate you choosing Mike White Ford and want you next visit to be better than your last. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

JD
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JASON D.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
verified customerVerified Customer
Category: Service
Quick service
Thanks
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 12:05 PM

Hello Jason, thank you so much for the 5 star review and recommending us! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

MB
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MICHAEL B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Great service
great service thanks!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/26/2018 09:47 AM

Hi Michael, thank you so much for the 5 star review! We appreciate you choosing Mike White Ford and look forward to seeing you again here soon.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

MS
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MARTIN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
always reliable
courteous people, gets the job done in a timely manor. Nice waiting area. Have used this Ford place for many years...
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:28 AM

Hello Martin, thank you for taking the time to rate and review our dealership. We strive for excellent customer service and we are happy to hear that you had such a wonderful experience.  Thank you again for choosing Mike White Ford, we look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

MC
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MARY C.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Great service
The service people really made me feel special when I pulled in for service (oil change), and had me out of there in 45 minutes!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:23 AM

Hello Mary, thank you so much for this glowing review! We can not tell you how much this means to us! We want everyone to feel special when they come to our dealership, and I am happy to hear that you got this experience. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

Verified Customer
Wallace, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
verified customerVerified Customer
Category: Service
A great Experience all around, from buying to services.
Thanks
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:17 AM

Thank you so much for these kind words! We can not tell you enough how much this means to us! We appreciate you choosing Mike White Ford and if you have any questions please give us a call. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

JB
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JOHN B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Category: Service
Excellent Customer Service
Went in for oil change. Greeted politely and promptly. Out in 30 minutes. Very satisfied!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 09:35 AM

Hello John, thank you so much for taking the time to review our dealership. We appreciate your kind words and are glad we could get you in and out satisfied. Thank you again for choosing Mike White Ford, we look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

TD
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TYSON D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
verified customerVerified Customer
Category: Service
Great customer service
The team was speedy, responsive, and very helpful.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 01:12 PM

Hi Tyson, we are so happy that we were able to find a vehicle that fits all your needs! Thank you for taking the time to rate and review our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

TC
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TIM C.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Prompt courteous service
Great Ford dealership for service. I bought my F-150 elsewhere, but I come here for the service department. Fast, efficient, trustworthy service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 09:13 AM

Hello Tim, Thank you very much for taking the time to rate our dealership and say those kind words. We appreciate you choosing Mike White Ford to get your service done, we want your next visit to be better than your last! Please give us a call if there is anything else we can do. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

GH
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GREG H.
Coeur D'Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Good Service, typically high dealer cost
Had oil change, full synthetic. Of course it's very expensive, but the real issue is Ford wants you to change synthetic on the same schedule as regular oil... every 5000 miles. How much sense does that make? So going 10k. Service person asked if I wanted Def fluid topped off, said yes... oops.. 1.41 gallons, $22.56. $16 per gallon. Walmart: about $4 per gallon.. how much is urine worth anyway? I thought they would have a nice bulk container and give me a decent price, like the 55 gal rate of 3 bucks .. sorry.
I really do like to go to the dealer for service, and if they would give you a decent deal, would be more inclined to do so.
Service techs are very friendly, and professional.. so no beef there. Pretty crazy that you have to book an oil change over a week out.. but that's inconvenient, not terrible. Just get with the pricing program and you might get more business.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/17/2018 04:30 PM

Hello Greg, thank you for taking the time to rate and review our dealership. We understand the frustration that this may have caused. The $1.14 is the prices for a quart which means it`s $5.64 for a gallon. I see here we put in four gallons of DEF which comes to a total of $22.56. We used Ford DEF fluid in your vehicle which Ford Motor dictates the prices. We truly do appreciate you choosing Mike White Ford and would like to continue business with you. If you do have any more questions please give me a call and I would be more than happy to help.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

MK
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MIKE K.
Post Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2018
verified customerVerified Customer
Category: Service
Business, as usual
This was a ruetin service,and took about an hour..The only over site was they forgot about me waiting in the customer lounge,only after checking my phone for text,did I see a miss call from the srevice department to come and pick up my car..valued customer, not this time.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/11/2018 02:10 PM

Hello Mike, Thank you for taking the time to review our dealership. I am very glad to hear that Kevin was able to speak with you, and I want to apologize about the miscommunication on our part. Kevin did take off for lunch and pass the information on to Tyler thinking you were not waiting in our lounge. We apologize again and if there is anything I can do please let me know. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
verified customerVerified Customer
Category: Service
Excellent service!
Excellent service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/10/2018 09:01 AM

Thank you so much for the excellent recommendation and review! We appreciate you choosing Mike White Ford and look forward to seeing you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

DK
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DAVID K.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
verified customerVerified Customer
Category: Service
Friendly and Fair
Mike White’s (Addis, Parker )Ford is great. In the past I’ve always steered clear of large dealerships, because they were pushy and over priced.
From “Curly “ in sales to “Kevin in Service and everyone in between its been a pleasure to be a customer.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/09/2018 09:17 AM

Thank you so much for this glowing review David. At Mike White Ford, we aim to give each customer a truly great experience, from sales to service. We appreciate you choosing Mike White Ford  for your vehicle needs and look forward to seeing you again.

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

JS
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JOHN S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
verified customerVerified Customer
Category: Service
Customer Care
Very friendly and helpful to customers.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/09/2018 09:10 AM

Thank you for the 5 star rating and review John. We are so happy that you had a wonderful experience and we hope the next one is better than the last. We appreciate your business and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

Verified Customer
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
verified customerVerified Customer
Category: Service
Maintenance
Service was great. People friendly.
I made my appt for October 8th and arrived for a 10am appt. Appointment scheduler booked my appointment for Nov 8th. Service dept took me right in. Only waited little less than 1-1/2 hrs.
Got to see my favorite salesman Curly. ?
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/09/2018 08:58 AM

Thank you so much for your kind words! We are very happy to see you were able to get in right away and got some time to visit with Curly. We appreciate you choosing Mike White Ford and look forward to seeing you here again! 

Mallory G.  

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

DM
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DONNA M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customerVerified Customer
Category: Service
Oil change
Oil change
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/20/2018 02:38 PM

Hello Donna! Thank you for the 5 star rating and review. We hope each visit is better than the last! We appreciate you for choosing Mike White Ford of Coeur d'Alene and look forward to seeing you in the future.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
verified customerVerified Customer
Category: Service
Friendly Service Department
nice people
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/20/2018 02:20 PM

Thank you so much for the 5 star rating. We appreciate you choosing Mike White Ford. 

Employees worked with

WF
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WILLIAM F.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2018
verified customerVerified Customer
Category: Service
I arrived an hour early and you still got me through in record time, very proffessional and through.
See above
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/18/2018 11:02 AM

Thank you so much for this glowing review William. We are very happy hear that our Service Department help you in recored time. We appreciate you choosing Mike White Ford and look forward to servicing you again. 

Employees worked with
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