KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(806 reviews)

72

Reviews of Kevyn Erbe

DH

DAVID H.

Hayden, ID

03/05/2019

Verified Customer

Category: Service

Customer

Service tech was friendly and efficent. However he never told the shuttle driver that i needed a ride home. Waited over an hour for a ride home. Not happy with that. Shuttle driver very friendly and efficent in her job.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/06/2019 10:18 AM

Thank you much David, for taking the time to rate and review our dealership. I went and spoke with your Service Advisor so your next visit will be better than your last. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

02/25/2019

Verified Customer

Category: Service

Terrific staff

I was in and out in no time. Great customer service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 03:32 PM

Thank you very much for this 5 star review and recommendation! We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

Verified Customer

Athol, ID

02/21/2019

Verified Customer

Category: Service

Salesmen Lyle and Sales Manager Jose.

These two gentlemen go to bat for the customer. They listen to what you want and work with you to achieve that goal.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/21/2019 03:21 PM

This is wonderful to hear! Welcome to the Mike White family. We are happy to hear that Lyle and Jose made it an enjoyable experience for you. We hope we have earned your loyalty and look forward to any future visits.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

AM

ANTHONY M.

Post Falls, ID

Ford Super Duty F-250 SRW

02/07/2019

Verified Customer

Category: Service

Staff was courteous and pleasant

I have been going to this Ford Dealer for quite awhile...service has been good, no complaints.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/07/2019 04:59 PM

We are pleased to hear that you have been coming to our dealership for some time, Anthony! Thank you for taking the time to share your thoughts with us. We look forward to your next service visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

LG

LYLE G.

Tekoa, WA

12/27/2018

Verified Customer

Category: Service

Oil change

Fast and courteous

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018 10:17 AM

Thank you so much Lyle, for this wonderful review about our dealership! It`s great to hear that you were able to get in and out! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

KO

KENNETH O.

Coeur D Alene, ID

11/17/2018

Verified Customer

Category: Service

Willing to take an appointment for a seasonal tire change

Many places won't take an appointment for a seasonal tire change, White Ford will, so I got the oil changed at the same time. Only negative, my check engine light came on a couple of day before the appointment and because it wasn't scheduled, they couldn't check on the cause.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/17/2018 01:51 PM

This is wonderful to hear Kenneth! We understand that winter is coming and we are glad that we could change your tires as well as your oil! I do apologizes about the inconvenience you experience with the engine light, we are still working with our new remolding which does set us back a little. If you have any questions or concerns, please do not hesitate to give us a call. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

BW

BRENT W.

Spokane, WA

10/30/2018

Verified Customer

Category: Service

Air filter filthy. The worst I have seen,and they okd it.

Considering the month of September smoke and dirty air, I asked about the air filter specifically, service tech told me to not worry, they had blown it out and would be okay. I drove home and pulled it out to inspect myself, it was black and no light thru it at all. I bought a new one to protect my motor and fuel economy. I am supposed to be able to trust you guys. I have trusted the dealership for years in the past.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 09:48 AM

Hello Brent, thank you for taking the time to rate and review our dealership. We strive on excellent customer service and I want to make sure you get that. If you could please give me a call so we can go ahead and discuss more of what happen. I can be reach at 208-667-3510. We appreciate you choosing Mike White Ford and look forward to continuing business with you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

SD

SHIRLEY D.

Calder, ID

10/30/2018

Verified Customer

Category: Service

Very friendly and quick service, but had a little problem this time.

I had a great experience there, and will always come back. Don't even know if it was their doing. I was done in just a half an hour. I noticed my oil setting was not set back. And soon after my skid plate fell off. I had to crawl under and take off the 2 screws left. Other than that, I really like the way I am treated. I just need bigger bolts for my skid plate.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 09:36 AM

Thank you so much for your review Shirley! I apologize you had to crawl under your car to get the skid plate, we truly do appreciate you. I will speak to one of our service advisor and make sure the next time you come in we will have taken care of it. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

CH

CATHY H.

Coeur D'Alene, ID

09/14/2018

Verified Customer

Category: Service

Good Place

They where all very nice at the service department.....

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/14/2018 04:09 PM

Hello Cathy, thank you so much for taking the time to rate our dealership! We really appreciate you and can not wait to service you again.

Employees worked with

Service Advisor

JG

JEFFERY G.

Spokane, WA

Ford Super Duty F-350 SRW

09/11/2018

Verified Customer

Category: Service

Great service.

Always friendly and good service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 09:07 AM

Thank you for the great recommendation Jeffery. We are very glad to hear that you had a positive experience with our team! We appreciate you choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

09/08/2018

Verified Customer

Category: Service

dependable and experienced

Very good and quick service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/15/2018 04:40 PM

Thank you for the 5 star rating and kind words. We're glad to hear that you had a good experience with the Mike White Ford team!

Employees worked with

Service Advisor

LG

LYLE G.

Tekoa, WA

09/05/2018

Verified Customer

Category: Service

Oil change

The staff was very helpful loved the new waiting room ford is the best and so is mike white ford

Recommended

Employees worked with

Service Advisor

DS

DON S.

Post Falls, ID

09/04/2018

Verified Customer

Category: Service

air bag replacement and oil change

hmmmmmmmmmmmmmmmmm

Recommended

Employees worked with

Service Advisor

AP

ALAN P.

Post Falls, ID

Ford Super Duty F-250 SRW

08/09/2018

Verified Customer

Category: Service

Generally fine

Remember to check the tire pressure after rotating tires. On the F250 the front and back pressures differ

Recommended

Employees worked with

Service Advisor

GH

GORDON H.

Harrison, ID

08/02/2018

Verified Customer

Category: Service

Friendly fast service

They changed my oil and air filter in the amount of time they said they would. My only complaint if that it tool 15 minutes after the work was done before the paperwork was done and I was able to pay and leave.

Recommended

Employees worked with

Service Advisor

RH

RICHARD H.

Rathdrum, ID

Ford Super Duty F-250 SRW

07/29/2018

Verified Customer

Category: Service

Vehicle service

Attended to my needs in a quick and professional manner. In and out in reasonable amount of time. Very comfortable waiting room.

Recommended

Employees worked with

Service Advisor

LD

LISA D.

Coeur D Alene, ID

07/17/2018

Verified Customer

Category: Service

Oil Change

Everyone is very friendly and know what they are doing.

Recommended

Employees worked with

Service Advisor

LK

LAURA K.

Hayden, ID

07/16/2018

Verified Customer

Category: Service

Nice waiting room atmosphere

The new waiting area is quite spiffy and comfortable in the plush leather chairs and a separate area for TV watchers. People courteous, especialky Kevyn the service person. My only annoyance was the message that my oil change was due was not updated and the instructions in my owners' manual were not helpful. I had to make an additional stop at the dealership the following day and one of the staff took care of it.

Recommended

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

07/13/2018

Verified Customer

Category: Service

Oil change

Everything was good not a long wait time service was good .

Recommended

Employees worked with

Service Advisor

MK

MIKE K.

Post Falls, ID

07/06/2018

Verified Customer

Category: Service

Serice completed in a timely manner.

On time, and attended to my concerns, good customer service,

Recommended

Employees worked with

Service Advisor

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