Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / KIRSTEN SHANNON
KS

KIRSTEN SHANNON

Pohanka Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

Reviews of KIRSTEN SHANNON

Verified Customer
District Heights, MD
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Engine
My service advisor Ms. Kristen was very helpful to me. She keep me updated what’s was going with my car and it issues. Her technician did awesome job going over the car making sure it was safe and everything was properly installed or functioning properly. She explained everything in full details and even went got technician to explain apart that help me understand.
Thank you
DAVID P. from Pohanka Hyundai responded on 11/23/2021 07:20 AM

Thank you for the great feedback and score!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
SH
gravatar
Shalonda H.
Washington, DC
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Great service
Great customer service and manager was very helpful with my needs and services
Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
CP
gravatar
Carl P.
Washington, DC
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
professional in all categories.
My visit was anxiety free in all contacts, and I am extremely satisfied with the Dealership.
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:37 AM

Thanks for the excellent feedback!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
JO
gravatar
John O.
Upper Marlboro, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change
N/A
DAVID P. from Pohanka Hyundai responded on 09/28/2021 10:30 AM

Thank you for the feedback

Employees worked with
KS
KIRSTEN SHANNON
AC
gravatar
Annette C.
Greater Landover, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied
I am well pleased with the service received at this establishment. I've used the service center since 2017 and well pleased with the professional customer service.
DAVID P. from Pohanka Hyundai responded on 09/23/2021 07:55 AM

Thank you!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
AW
gravatar
Angela W.
Suitland, MD
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
#1 CUSTOMER SERVICE
REASON FOR MY OUTSTANDING REVIEW!!!!

THIS IS MY SECOND (2) VEHICLE ?

POHANKA HYUNDAI
CAPITAL HEIGHTS

1. Elantra 2012 (used) ?

2. Venue 2021 (new) ?
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank your for the great feedback!

Employees worked with
KS
KIRSTEN SHANNON
OB
gravatar
Ocie B.
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
SUPERB SERVICE, AS ALWAYS
Hyundai has done it again! Kirsten provided me with excellent customer service. Although it took some time for my car to be returned to me due to diagnostics, everything that I needed was taken well care of. Throughout the entire time that Hyundai had my car, Kirsten kept me abreast of my car's progress with daily updates. She kept me informed and assured me that all would be well. She always keeps me updated on when my next service is due. SUPERB AS ALWAYS!
DAVID P. from Pohanka Hyundai responded on 09/10/2021 06:40 AM

Thank you for the fabulous review! I made sure to share it with her.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
PG
gravatar
Paula G.
Greater Landover, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept: Kirsten
Service Dept Representative, Kirsten is fantastic. Very thorough. Attentive & pleasant.
PG
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 01:19 PM

Thank you for the kind comments and great score!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
JW
gravatar
Jewkeika W.
Upper Marlboro, MD
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Love service
Great customer service
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:24 AM

Thanks for your feedback!

Employees worked with
KS
KIRSTEN SHANNON
LE
gravatar
Leonard Robert E.
Upper Marlboro, MD
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
What happen to my free car wssh?
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:25 AM

Thanks for the score!  if we missed your car wash during your service reach out to me and I can get itwashed for you.

Employees worked with
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
VM
gravatar
Verence M.
Capitol Heights, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
My first oil change
The process was easy and they returned my car on time.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/20/2021 05:18 AM

Thank you for the 5 star we appreciate your trust!

Employees worked with
KS
KIRSTEN SHANNON
WB
gravatar
Wendy B.
Suitland, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
My service representative was excellent. Kirsten was very attentive and made sure my car was serviced properly. She applied my digital coupons and discussed my next service appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/07/2021 05:05 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
OA
gravatar
Olusegun A.
Suitland, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always confident
Kirsten at the service desk was very helpful and she’s always is. She took her time to understand what I needed and I felt the facility happy.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
AC
gravatar
Annette C.
Greater Landover, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Friendly customer service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
KS
KIRSTEN SHANNON
JC
JEROME CRAWFORD
ES
gravatar
Elton S.
Clinton, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Stellar Customer Service
For the past five years I have brought my car in for serving at Pohanka Hyundai and every time I leave I am never disappointed. The service department staff are very professional (especially my representative) and they treated me like family. My representative always checked on me while my car is being serviced and always went above and beyond the call of duty to make sure that I had a world class customer service experience. Lastly, the physical appearance of the service department was cleaned and well kept. Kudos to the entire staff and management of Pohanka Hyundai.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/14/2021 05:43 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
KS
KIRSTEN SHANNON
LQ
gravatar
Lakesha Q.
Woodbridge, VA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Service
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE
Recommended
Employees worked with
KS
KIRSTEN SHANNON
Verified Customer
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly customer service
If you're looking for friendly and efficient service this is the place to go!
Recommended
DAVID P. from Pohanka Hyundai responded on 05/05/2021 12:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
JH
gravatar
Jacqueline H.
Bowie, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kirsten Shannon
You are truly amazing helping me and made it possible to receive my key in a timely manner. Thank you very much for all that you have done.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/29/2021 10:56 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
Verified Customer
Arlington, VA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kirsten was fast
I highly recommend this service to everybody. It was fast. They sent me text messages for every updates.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:56 AM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
KS
KIRSTEN SHANNON
KM
KARIMA MCDOUGALL
AH
gravatar
Anthony H.
Washington, DC
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service with a very friendly staff.
I went to have an oil change and was greeted with courtesy and respect. Was told the wait would be about 3 hours. The waiting area was comfortable and clean as well as the restrooms. The wait ended up being 1 1/2 hours which was totally satisfying. Thanks Pohanka.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:53 AM

We appreciate your AMAZING feedback about our business and employees Anthony. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
KS
KIRSTEN SHANNON
KM
KARIMA MCDOUGALL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.