Hey Mathew! Thank you for taking my call again, I'm happy I could talk to you about the issues you had and work to get these fixed for your next visit.
I look forward to the chance to make it right for you!
Lacey Bobowski
Service Advisor
Oxmoor Hyundai
Sharon,
We really appreciate the opportunity to handle your service needs. Thank you so very much for your five-star rating!
Best Regards,
Kenny Alward
kalward@oxmoorautogroup.com
Jaimie,
Thank you very much for the great comments about Hailey and our team! Please do not hesitate to contact us any time we can be of service to you.
Thanks again!
Kenny Alward
kalward@oxmoorautogroup.com
Thank you for your review!
Hi Gloria,
Thank you for taking the time to share your experience through this survey. We are so pleased to hear of the wonderful experience Lacy was able to provide you. We thank you for your business and we look forward to seeing you at your next service appointment.
Hi Sue,
Thank you for taking the time to share your experience through this survey. We thank you for your business and we look forward to seeing you at your next service appointment.
Allison, thank you so much for your five star review and feedback!
Thank you for taking to time to fill out your review of our service department to let us know how we are performing. We appreciate your business very much and look forward to servicing your vehicle needs in the future.
Thanks,
Jeremy Moody
Thank you taking your time out to let us know how we are performing. I do apologize for your experience with employees that were not following proper protocol with wearing a mask. I spoke with Lacey in regards to your conversation to determine the employees involved & have addressed the individuals involved. Again, I do apologize for your experience and look forward to servicing your vehicle needs in the future.
Thanks,
Jeremy Moody
Hello Stephanie,
Thank you for taking the time to share your experience through this survey. We are happy to hear that Lacey was able to assist you with scheduling your oil change and tire rotation. Thank you for your business and we look forward to seeing you at your next service appointment.
Hi David,
I am very pleased to hear the Lacey was able to provide you with great customer service throughout your time with us. Thank you for taking the time to share your experience and we look forward to seeing you next time! Happy Holidays!!
Hi Karen,
I am so glad to hear that our staff was able to assist you with your vehicle's oil change and changing out your damaged wiper blades. I see that you rated us with only a 1 star, is there anything I can do to improve your experience with us? Please feel free to contact me at your earliest convenience. Thank you,
Gabrielle Robertson
Social Spokesperson
grobertson@oxmoorautogroup.com
502-614-6141
Hi Jaimie,
Thank you so much for taking the time to fill out this survey! We look forward to seeing you next time!
Hello Mr. Hastings,
I am very happy to hear of the wonderful service you have received on your Hyundai Accent! Thank you for allowing us to assist you and we look forward to seeing you next time!
Hi Teresa, I am sorry to hear of your long wait time. We are working very hard to improve our processes to ensure the shortest waiting times. We appreciate your business and we look forward to seeing you at your next appointment.
Hi Valeria,
I am so glad to hear Lacey was able to assist you with your vehicle needs. We appreciate you taking the time to fill out this survey, and we look forward to seeing you next time! Thank you
Hello Nicole,
We appreciate you taking the time to fill out this survey! We are glad to hear of the great service you received. We look forward to seeing you again.
Hi Sharon! Thank you so much for taking the time to fill out this survey! We are happy to hear of your great experience! Thank you