Business Solutions
SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
avatar

LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

JK
gravatar
Judy K.
Louisville, KY
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change maintenance
Lacey was absolutely fabulous she kept apologizing for the wait. I told her it was no problem because they worked me in !
Gabrielle R. from Oxmoor Hyundai responded on 09/28/2021 06:39 AM

Hi Judy,
 Thank you for taking the time to share your experience with Lacey! We thank you for your business and we hope to see you again soon! Thank you

 

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Oil, filters and battery change
Thank you, Lacy, for your willingness to provide a good customer service.
Gabrielle R. from Oxmoor Hyundai responded on 09/28/2021 06:35 AM

Hi,
 Thank you for taking the time to share your experience with Lacy and the team! We thank you for your business and we hope to see you again soon! Thank you

 

Employees worked with
avatar
LACEY BOBOWSKI
GH
gravatar
George H.
Salem, IN
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I get great service every time
What i said before.Thank you George
Gabrielle R. from Oxmoor Hyundai responded on 09/27/2021 06:18 AM

Hi George,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
CM
gravatar
Clint M.
Louisville, KY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thanks for your help and your love ❤️
I have no problem with this I think I will be able to talk about this for a while and let you know what you need to do to get better ❤️‍?
Gabrielle R. from Oxmoor Hyundai responded on 09/24/2021 05:17 AM

Hi Clint,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
LM
gravatar
Lacey M.
Mount Washington, KY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Love my Hyundai
Keep up the good work everyone!
Gabrielle R. from Oxmoor Hyundai responded on 09/20/2021 05:30 AM

Hi Lacey,
 Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Shepherdsville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service experience
This place cares about their guests. I have received nothing but exceptional service with a smile. While having to bring your car in for service is usually not an enjoyable task, the staff at Oxmoor Hyundai make it better. I would recommend to anyone.
Gabrielle R. from Oxmoor Hyundai responded on 08/23/2021 07:25 AM

Hi,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Hyundai has all around great service!
Gabrielle R. from Oxmoor Hyundai responded on 08/23/2021 07:24 AM

Hi,
Thank you for taking the time to share your experience with us, We appreciate the feedback! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
PH
gravatar
Pamela H.
Louisville, KY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Buying or leasing
I do wish the salesman would have talked to be about the differences buying verses leasing
Gabrielle R. from Oxmoor Hyundai responded on 08/20/2021 05:28 AM

Hi Pamela,
Thank you for taking the time to share your experience with us, We appreciate the feedback! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
LS
gravatar
Lori S.
Louisville, KY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Great Dealership
Great dealership. Wish the website was a little more user friendly to schedule appointments
Gabrielle R. from Oxmoor Hyundai responded on 08/20/2021 05:26 AM

Hi Lori, 
  Thank you for taking the time to share your experience with us. We appreciate all the feedback we can get! We will definitely look into making an appointment online a little more streamline. We thank you for your business and we hope to see you again soon! Thank you 

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tries to sell you cars they don’t have
Waste of time
Not Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/23/2021 10:29 AM

Hi, 
  Thank you for taking the time to share your experience with us. We apologize for the misunderstanding regarding the Kona, are inventory is always changing, and we try our best to update our availability as soon as we can. Again we apologize about the miscommunication. If we can be of further assistance, please feel free to reach out to us. We do thank you for your business and we hope to see you again soon!

Employees worked with
avatar
LACEY BOBOWSKI
DR
gravatar
Daniel R.
Louisville, KY
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa was here!!
Service is always outstanding, truthful and correct. I have been coming here for the past 8+ years and never had a bad experience. Take a bow, team, you are fantastic!!!
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/23/2021 04:48 AM

Hi Daniel, 
  Thank you for taking the time to share your experience with us. We thank you for your business and we hope to see you again soon!

Employees worked with
avatar
LACEY BOBOWSKI
EH
gravatar
Erika H.
Lawrenceburg, KY
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly & attentive customer service
Unfortunately, I don't live close to the dealership to have all my routine maintenance done. But when I am able to make it in I haven't been disappointed by the customer service or work performed on my vehicle. The waiting area is very accomodating to a stay of varying lengths of time. I recommend.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/16/2021 04:55 AM

Hi Erika, 
  Thank you for taking the time to share your experience with us. We thank you for your business and we hope to see you again soon!

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Palisade
Just know where my car is next time and don’t take it to someone’s apartment.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/12/2021 07:22 AM

Hi, 
  Thank you for taking the time to share your experience with us. We thank you for your business and we look forward to seeing you at your next service appointment. 

Employees worked with
avatar
LACEY BOBOWSKI
HK
gravatar
Holly K.
Louisville, KY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and professional
My visit was all day! So many things happening with my car. I was updated accordingly, issues discussed before labor performed, smiling always, which helps when having car troubles!!
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 06/23/2021 05:41 AM

Hi Holly, 
  Thank you for taking the time to share your experience with Lacy and the team. We thank you for your business and we look forward to seeing you at your next service appointment. 

 

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Morgantown, KY
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Friendly good customer service
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 06/07/2021 06:16 AM

Hi Melanie, 
  Thank you for taking the time to share your experience through this survey. We thank you for your business and we look forward to seeing you at your next service appointment. 

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly efficient place
Complimentary oil change. Thanks hyundai
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 06/02/2021 08:23 AM

Thank you for the five-star rating and the opportunity to assist you!

Best Regards,

Kenny Alward
kalward@oxmoorautogroup.com

Employees worked with
avatar
LACEY BOBOWSKI
KR
gravatar
Kathleen R.
Fisherville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall great
Love my car. Always look forward to getting in and driving it. Luxurious interior smooth ride and all the extras. Service is good and always friendly helpful staff.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 05/31/2021 05:58 AM

Kathleen,

Thank you very much for the five-star rating and kind words!  We really appreciate you allowing us to assist you!

Best Regards,

Kenny Alward
kalward@oxmoorautogroup.com

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Crestwood, KY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Service
rescore
Had to rescore my first rating. Received a phone call from Lacy, service employee, and she did everything to solve my issue instantly! Good service, good people, great business!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Maintenance
Category: Service
2 hour oil change
Love Hyundai but they need to step up the service technicians! took 2 hours for a complimentary oil change.
Recommended
LACEY L B. from Oxmoor Hyundai responded on 05/07/2021 12:13 PM

Hey Mathew! Thank you for taking my call again, I'm happy I could talk to you about the issues you had and work to get these fixed for your next visit. 

I look forward to the chance to make it right for you!

Lacey Bobowski 
Service Advisor
Oxmoor Hyundai

Employees worked with
avatar
LACEY BOBOWSKI
SB
gravatar
Sharon B.
Louisville, KY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Santa Fe Sport
Everyone is always very friendly & helpful!!
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 05/07/2021 07:52 AM

Sharon,

We really appreciate the opportunity to handle your service needs.  Thank you so very much for your five-star rating!

Best Regards,

Kenny Alward
kalward@oxmoorautogroup.com

Employees worked with
avatar
LACEY BOBOWSKI
JW
gravatar
Jaimie W.
Louisville, KY
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service advisor Lacey is awesome!
It’s so great to be able to pull into the service drive and see a familiar face greeting you with a smile. Lacey is very patient with me and all of questions, answering my inquiries in a very patient and thorough manner. She knows that my profession requires me to be mobile at a moments notice and always ensures that I will be out in a timely manner.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 04/23/2021 06:22 AM

Jaimie,

Thank you very much for the great comments about Hailey and our team!  Please do not hesitate to contact us any time we can be of service to you.

Thanks again!

Kenny Alward
kalward@oxmoorautogroup.com

Employees worked with
avatar
LACEY BOBOWSKI
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.