LB

LAMAR BROWNE

Hyundai of Wesley Chapel

Overall Rating

4.8

(58 reviews)

75

Reviews of LAMAR BROWNE

Verified Customer

Lutz, FL

2020 Hyundai Tucson

07/19/2021

Service Type: Repair

Verified Customer

Category: Service

Recall Anti-lock Brakes

Service seems to have been completed. No info given as to what was completed so really no way to know if all work was completed.

Waiting area in need of update. All chairs had ripped cushions. Many people using salesman tables to work in their laptops.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/20/2021 06:56 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

BS

Barbara S.

Land O Lakes, FL

2020 Hyundai Palisade

07/16/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Service as usual

We are not disappointed with the service team at all. They always do their best.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/17/2021 06:22 AM

Thank you so much for the 5 Star Review Barbara! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

San Antonio, FL

2020 Hyundai Tucson

07/16/2021

Service Type: Maintenance

Verified Customer

Category: Service

Very polite personal and car returned quickly

Would buy from this dealership again.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/17/2021 06:26 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

WH

Wendy H.

Dade City, FL

2017 Hyundai Tucson

07/15/2021

Service Type: Maintenance

Verified Customer

Category: Service

Everything you want from a service department!

Scheduling is so easy, with numerous options for days and times available. The staff is very friendly, prompt, informative and courteous. Information on the status of the service is communicated throughout the process (for me, that was via text, as I dropped my vehicle off) and anything additional that's needed is offered while the service is being performed (no extra waiting or return visits). Prices are very fair and competitive; I've never felt like I was being taken advantage of or over-charged for anything. I would definitely recommend, not only the Hyundai brand, but Wesley Chapel Hyundai specifically! Well done!!!

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/16/2021 07:22 AM

Thank you so much for the 5 Star Review Wendy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JB

Jackie B.

Wesley Chapel, FL

2011 Hyundai Genesis Coupe

07/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

The people

I worked with Lamar and he was really polite. He explain everything and was very clear in his explanation of what was going on with my car. I would recommend others to go to Hyundai for service and be sure to ask for Lamar.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/13/2021 06:22 AM

Thank you so much for the 5 Star Review Jackie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Zephyrhills, FL

2020 Hyundai Tucson

07/09/2021

Service Type: Repair

Verified Customer

Category: Service

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Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/10/2021 05:35 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

MW

Malcolm W.

Brandon, FL

2015 Hyundai Elantra

07/07/2021

Service Type: Maintenance

Verified Customer

Category: Service

Wesley Chapel Visit

Lamar was great! Would recommend

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/08/2021 05:29 AM

Thank you so much for the 5 Star Review Malcolm! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

RI

Richard I.

Zephyrhills, FL

2021 Hyundai Elantra

07/02/2021

Service Type: Repair

Verified Customer

Category: Service

Car service

Service was excellent. Lamar and the rest of the staff provided prompt and courteous service while working on my car. They provided me a transport to grab a bite to eat and had a transport ready for me when my service was done. Overall it was a pleasurable experience

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/03/2021 05:29 AM

Thank you so much for the 5 Star Review Richard! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Zephyrhills, FL

2015 Hyundai Sonata

07/02/2021

Service Type: Maintenance

Verified Customer

Category: Service

A+

Fast friendly service with Lamar

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/03/2021 05:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SD

Susan D.

Land O Lakes, FL

2019 Hyundai Tucson

06/21/2021

Service Type: Maintenance

Verified Customer

Category: Service

Can’t go wrong at WC Hyundai

Always a good experience, great personnel and competitive pricing .

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 05:57 AM

Thank you so much for the 5 Star Review Susan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

MS

Matthew S.

Lutz, FL

2017 Hyundai Elantra

03/15/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

My recent experience

Waited 8 hours for a oil change, air filter change and 2 new tires. They recommended the replacement of the tires and did not have them in stock. This is the 1st time I have had an issue with their service department. Also was scheduled for a cash wash and vacuum and that was not completed. Not sure why they did not do the wash while waiting for the tires to be delivered.

PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 06:02 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

WS

William S.

Wesley Chapel, FL

2016 Hyundai Sonata

01/31/2022

Service Type: Repair

Verified Customer

7

Category: Service

Service for Recall

The lead time for appointment is horrible, 2-4 weeks to get car into service.

JOHN W C. from Hyundai of Wesley Chapel responded on 01/31/2022 11:47 AM

Thank you so much for the review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

BA

Bernardo A.

Tampa, FL

2012 Hyundai Equus

ReScore Review™

12/29/2021

Verified Customer

10

Category: Service

Excellent service

Excellent service

Original Review

12/29/2021

Service Type: Maintenance

9

Category: Service

Very good

Very good

JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 01:56 PM

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with

SS

Sundar S.

Tampa, FL

2019 Hyundai Elantra

11/01/2021

Service Type: Repair

Verified Customer

8

Category: Service

Scheduling needs to be improved otherwise the service was performed to satisfaction.

It took more than a month to get a service appointment and the service was done on time but I had to come back again after seeing the engine light came on once I returned home. I understand mistakes are performed and hopefully they are careful next time.

PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:17 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

PC

Pingyan C.

Tampa, FL

2016 Hyundai Elantra

07/09/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great service

The car got very good maintenance this time! Excellent!!!

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/10/2021 05:26 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

LH

Leo H.

Fl, FL

2021 Hyundai Santa Fe

07/24/2021

Service Type: Maintenance

Verified Customer

Category: Service

Lack of management

The need to orchestrate a better process from the time I arrive till the time I leave. I have been to several other dealerships throughout Florida and the Midwest and know how it could be functioning this dealership needs to improve on its customer orientation. Service manager needs to be more customer oriented at this location.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 05:37 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

JL

Jim L.

Land O Lakes, FL

2019 Hyundai Tucson

03/01/2022

Service Type: Maintenance

Verified Customer

3

Category: Service

Phone system is your Achilles heel

I have said what I needed to say. You make great card, have a good solid staff, but trying to reach someone in the service department was maddening and it wasn’t their fault.

PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 09:00 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Zephyrhills, FL

2021 Hyundai Elantra

09/21/2021

Service Type: Repair

Verified Customer

4

Category: Service

Poor Service

Loved the Sales for purchasing car however the Service department and Service Manager have a very low rating from me. Poor communication and poor service results every time I’ve come there

PAIGE P. from Hyundai of Wesley Chapel responded on 09/21/2021 10:09 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

KH

Karen H.

Zephyrhills, FL

2018 Hyundai Tucson

ReScore Review™

08/31/2021

Verified Customer

10

Category: Service

Tucson review

John, the service manager, is the go to guy to make things right!

Original Review

08/14/2021

Service Type: Maintenance

5

Category: Service

Body repair/paint

Your service representative that schedules appointments should know that you do not do body repair/painting/buffing if you do not do those things. She wasted my day off and had me come to the dealership on a Saturday for nothing. They sent me to Mazda's body shop, which was closed!

PAIGE P. from Hyundai of Wesley Chapel responded on 08/17/2021 05:49 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Tampa, FL

2020 Hyundai Palisade

ReScore Review™

12/29/2021

Verified Customer

10

Category: Service

Hyundai Maintenance Service

After speaking with the Service Manager, I am completely satisfied with my maintenance services.

Original Review

12/29/2021

Service Type: Maintenance

0

Category: Service

Poor Service for Routine Maintenance

I would not recommend getting your car serviced here if you did not purchase the vehicle from Wesley Chapel Hyundai.

JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 02:01 PM

Thank you for taking the time to speak with me today. I look forward to correcting and preventing these issues for you in the future. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with

Displaying Review 41 - 60 of 61 in total

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