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SureCritic / Hyundai Dealer / Parks Hyundai of Gainesville / LUCIANO NUNEZ
LN

LUCIANO NUNEZ

Service Drive Manager
Parks Hyundai of Gainesville
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(35 reviews)
41

Reviews of LUCIANO NUNEZ

Verified Customer
Gainesville, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Amazing Service
Excellent service!
luciano n. from Parks Hyundai of Gainesville responded on 12/24/2021 01:22 PM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service for an open recall
The day of the appointment went as smoothly as could be hoped for. Car was fixed before lunch and picked up in the afternoon. Luciano is one of the best service advisors I have worked with in my decades in Gainesville.
luciano n. from Parks Hyundai of Gainesville responded on 12/14/2021 06:13 AM
Thank you for taking the time to provide us with feed back. We greatly appreciate the opportunity to make improvements throughout our dealership. We hope to see you on your next service visit!
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JG
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Jamea G.
Gainesville, FL
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Apology
After leaving a review of how dissatisfied I was with the service, the Service Technician reached out to me and apologized for the poor customer service I received. He offered a complimentary oil change and car wash.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/14/2021 11:57 AM

Thank you for filling out  our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 10/28/2021 02:22 PM

Thank you for taking the time to speak with us in regards of your last visit. We cannot wait to see you again in hopes of making things right. 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Alachua, FL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service.
I was well received and taking care of very quickly.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/13/2021 04:08 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Alachua, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Good
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/06/2021 04:47 AM

Thank you for filling out our survey. We appreciate your feedback and we look forward to serving you next time. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
FD
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Faye D.
Newberry, FL
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service under difficult circumstances.
Everybody is experiencing worker shortages, including Parks Hyundai of Gainesville. However, the quality of service and the courtesy of the staff at Parks has not suffered. I had some warranty work done and a front break job. Each was done with care and precision while I waited. Parks is my first and only choice for servicing my Hyundai Sonata Hybrid.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/24/2021 02:11 PM

Thanks so much for filling out our survey. We appreciate hearing from you and we look forward to helping you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Wonderful experience!
The whole process to buying the car to my first service was exceptional. Definitely recommend working with Dan on getting you a wonderful vehicle.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/24/2021 02:18 PM

Thanks so much for filling out our survey. We appreciate your feedback and we look forward to serving you next visit.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Cedar Key, FL
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service!
One stop shopping!
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/24/2021 02:22 PM

Thank you very much for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2018 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Customer service
Poor customer service and way too pricey.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/18/2021 04:39 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch shortly to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 10/15/2021 12:29 PM

Thank you for taking the time out of your day to speak with us in regards of your last visit. We can assure you we do everything in our power to produce the best customer service to our customers. Please feel free to contact us in regards of any questions or concerns that may arise. 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Great customer service, prices oil changes ridiculous
My customer service representative was awesome! My complaint is with the cost of the oil changes.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Great customer service, prices oil changes ridiculous
My customer service representative was awesome! My complaint is with the cost of the oil changes.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2021
Service Type: Maintenance
5
Category: Service
$100 oil change????
Almost $100 for just a man oil change?? I’m driving a Hyundai not a BMW. And not even a car wash with it and now I have to go back in 5000 miles for another $100 oil change?? This is the most ridiculous oil change I have ever had and I have had BMWs and sold my Lexus to buy my Hyundai.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/08/2021 05:04 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 09/16/2021 02:06 PM

Thank you again for taking the time to speak to me in regards to the service you recived. We appreciate the time taken to provide us with feed back and cant wait to see you again for your next service visit. Thank you and have a great day!

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
MJ
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Micline J.
Gainesville, FL
2021 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Highly disappointed
I’ve been to this dealership before and my services were better than this last one. My detail was not completed like I was promised, they didn’t add coolant to my car, and they didn’t have the folder needed. I specifically did this service so that I could take it on a long road trip. They need to do better!
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/07/2021 04:13 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast and great costumer service
My car needed to change clock spring. This is because horn and all features on steering wheel do not work properly. I was expecting more than five hours or even day. However, I went there, and manager explained they have to diagnose car and tell me what needs to be changed. He offered Lyft service if I need to go to work.
I said I will wait for diagnosis result and then drop my car to them to fix all issues. After 45 minutes, manager came said my car is ready to go. Problem was clock spring and car was in good condition. Thank you, I will definitely come here next time
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/06/2021 01:42 PM

Thank you for filling out  our survey. We appreciate your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
WC
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Weichiang C.
Gainesville, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was friendly and excellent
They change a new rear blinking part very efficiently, thanks so much!
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 09/02/2021 05:19 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to seeing you next time. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
JB
gravatar
Jaclyn B.
Gainesville, FL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Multi-point Inspection Missed Significant Safety Issue
A multi-point inspection which involves looking at all major components to spot any issues was performed. This involves removing / inspecting / rotating tires, as well as looking at brakes. They missed a bad wheel bearing that displayed movement when pulled on (which it is not supposed to do).

I have had other work done by them that seemed good, but I cannot recommend one of their multi-point inspections after this.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/26/2021 01:38 PM

Thank you for filling out our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
4
Category: Service
quick summary
Bucky, the service manager was super nice and understanding. Offered a free oil change for my inconvenience.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
4
Category: Service
quick summary
Bucky, the service manager was super nice and understanding. Offered a free oil change for my inconvenience.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2021
Service Type: Maintenance
0
Category: Service
Wack
Charged me $84 after tax for a basic oil change, when price on hyundai website was $39.95. Then maybe you should update your website instead of telling me your prices changed 3 months ago.

Wanted to charge $530!!!! to replace hood struts, $70 to replace cabin air filter, and $80 for splash guard.

Replaced the hood struts myself for $35, replaced cabin and engine air filter myself for $35. Bought the splash guard for $15 and replaced it myself. All under $100 and you guys wanted $680…

Also it’s been over 9 months that I’ve been trying to get my car properly checked out (since dec 2020). I’ve brought my car in 5 times now for an engine oil consumption test. Originally their protocol was to bring the car in 4 times. Once every 1000 miles to check oil level. I did that and on my 4th visit they said they changed their protocol… Meaning I wasted my time for nothing. Basically they said they couldn’t do anything for me bc they don’t even have the new protocols from hyundai. So my service advisor (Jeremy) says he will call me back to schedule an appt when the new protocols come in. I wait 2 months nothing. I call and they said they have no new info. Another 3 months go by and no response. So I call again and they said Jeremy no longer worked there. So I’ve been waiting in limbo for 5 months.
luciano n. from Parks Hyundai of Gainesville responded on 08/13/2021 12:06 PM

So sorry to hear we didn't meet your needs. If anything can be done to improve we can assure you we will work on it. A representative will be with you shortly to discuse your visit with us in hopes to make things right. Thank you for taking the time to rescore. We look forward to speaking with you. Thank you. 

Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 08/25/2021 05:03 AM

Thank you for speaking with me this morning. Would you send us a rescore? We appreciate you.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
SS
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Steve S.
O'Brien, FL
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very friendly people
I was a little worried about how the people would be when I took my car in for it's first service. The person that took my car was very courteous and the service was completed in a very reasonable time.
luciano n. from Parks Hyundai of Gainesville responded on 08/13/2021 12:01 PM

Thank you again for taking the time to score us with a five star! We look forward to servicing your vehicle again on your next required service. 

Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
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