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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

SB
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Shawn B.
Zephyrhills, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
very good
larry was very good he said i will get in and out. he did that everything was great
PAIGE P. from Hyundai of Wesley Chapel responded on 12/24/2021 06:03 AM

Thank you so much for the 5 Star Review Shawn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Car dealership
Very helpful and very welcoming
PAIGE P. from Hyundai of Wesley Chapel responded on 12/23/2021 05:23 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Tampa, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Larry and James had my vehicle in and out and called me as soon as it was ready.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 01:16 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
EO
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Eileen O.
Locust Grove, FL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Customer Service.
The staff, who processed and worked on my vehicle, were very attentive to my needs, and I appreciated the excellent customer service that was provided. I will definitely continue to use this dealership.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 01:15 PM

Thank you so much for the 5 Star Review Eileen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RS
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Raquel S.
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
walk in and still received the service. thanks.
was a walked in and received the service. thanks
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 10:19 AM

Thank you so much for the 5 Star Review Raquel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Wesley Chapel, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai service
Larry is awesome! Always friendly and let’s me know the status of my vehicle.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 05:52 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MA
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Maysoon A.
Lutz, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My advisor made me feel as a valued customer
My advisor was excellent, knowledgeable and helpful
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 05:50 AM

Thank you so much for the 5 Star Review Maysoon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JJ
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Jon-Ryan J.
Riverview, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Day at Hyundai WC
Being a car owner who bought new from your dealership, I have always felt like I’ve been taken care of just as well as the first day I decided to invest with you all. Larry has provided excellent service repeatedly.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/21/2021 06:29 AM

Thank you so much for the 5 Star Review Jon-Ryan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
HM
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Haydee M.
Tampa, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great attention and service, also nice coffee and work space while wait.
Great attention and service, also nice coffee and work space while wait.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/21/2021 06:29 AM

Thank you so much for the 5 Star Review Haydee! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DV
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Donald V.
Riverview, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer service Dept
Over all I like Wesley Chapel service .
The service area is easy to recognize and have usually been greeted by an associate to identify my appointment and concerns.
All service reps have been very polite and the overall process for communication is handled by text and or in person. The waiting area is neat and clean.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/16/2021 01:17 PM

Thank you so much for the 5 Star Review Donald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
KB
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Kevin B.
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Quoted one price paid more
We received a written estimate for the work to be completed and when my 19yo daughter picked up the vehicle she was charged significantly more than the estimate we were provided. She did not know any better so she just paid and left. We will not be returning for service to this location
PAIGE P. from Hyundai of Wesley Chapel responded on 12/16/2021 01:39 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

 

Employees worked with
LR
Larry Rosecrants
KB
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Kenyla B.
Wesley Chapel, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great dealership and experience
Hyundai of Wesley Chapel exceeded my expectations with their service maintenance team. Will not disappoint.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/16/2021 12:26 PM

Thank you so much for the 5 Star Review Kenyla! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
KT
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Karen T.
Tampa, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
All is good
All is good !! (:
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 11:36 AM

Thank you so much for the 5 Star Review Karen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JD
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Justin D.
Clermont, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Buying and Service Experience
The entire buying and service experience was smooth and easy to understand. I didn’t like the finance manager trying to mislead me into an extended warranty, especially when the car already had the factory warranty.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 11:35 AM

Thank you so much for the 5 Star Review Justin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
TM
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Thomas M.
Tampa, FL
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service!
Quickly fit me in for a service recall and headlight replacement… outstanding service rep!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 11:34 AM

Thank you so much for the 5 Star Review Thomas! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Wesley Chapel, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Perfect.
Quick checkin. Great quality.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:49 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SK
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Seong K.
Tampa, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service when I needed it the most
My visit was unexpected because the car dashboard warned of a possible issue. I was in need of finding the service as soon as possible. I had no reservation, but took a chance that they could squeeze me in. I arrived early when they opened and was greeted and helped with much sympathy and kindness. Beyond my expectations, Hyundai Wesley Chapel came through in an efficient and timely manner. I am truly grateful. I will be back when the need arises!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:40 AM

Thank you so much for the 5 Star Review Seong! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MV
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Maria V.
Tampa, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customer Verified Customer
10
Category: Service
Resolved Concern
After resolving my concerns, I am pleased with their response for understanding a customer's concerns. It's a rarity that a company cares for their customers so much and Westley Chapel Hyundai has proven to me that they care. Great job!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2021
Service Type: Maintenance
4
Category: Service
Needs customer acknowledgment and friendliness
Previously explained
JOHN W C. from Hyundai of Wesley Chapel responded on 12/08/2021 12:54 PM

I will be contacting you to discuss your recent service experience. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with
LR
Larry Rosecrants
GP
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Gustave P.
Lutz, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a good experience.
Best dealership I have dealt with in my fifty three years of driving.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 06:29 AM

Thank you so much for the 5 Star Review Gustave! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great
Great and friendly staff
PAIGE P. from Hyundai of Wesley Chapel responded on 12/04/2021 06:01 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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