Mary A Carter

Mr. Aplin, 

I apologize about the experience.  The diagnosis however, was correct.  Your extended warranty company provided a used transmission as a replacement, and the used transmission also had a mechanical issue.  After the the extended warranty paid for the original repair, the extended warranty company made the decision to have you take the vehicle somewhere else.  Unfortunately, the request from your extended warranty company, and the parts they send, are out of our control.  I hope they get it resolved for you. 

Good morning Kay,

Thank you for the informative response. I will be in contact with you about this service very soon. Thank you for your time.

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Good Afternoon Navauda,

I would like to thank you for taking the time to complete our survey and for the 4 stars.  I appreciate the feedback and will personally make sure there is always hot coffee.

Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Good Afternoon Rita,

Thank you for the feedback and the 4 star review.  It really maens alot to myself and Mary.  We will continue to make every effort to keep you satisfied in the future.

Thank you again for choosing and trusting in Hiley Hyundai of Burleson.

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Good morning Linda.  I apologize that your navigation language is not working properly.  It can be corrected and we will find a solution.  Please contact Mary Carter, at your convenience, to set an appointment to leave your vehicle with us.  We will be happy to provide you a loaner vehicle, while we work on your vehicle.  

Good morning Robert.  I apologize that we did not bring your car to the service drive for you.  The service porter or the service advisor should have brought your vehicle to the service drive to keep you out of the rain.  

As for the tire, we do our best to stock as many tires as we can, however, if we do not have a tire in stock, we will not get them until the next day or later depending on where the tire is sourced from. 
For this reason, that is why we provide our clients with complimentary service loaners.   

Good morning Beverly.  I'm sorry to hear you feel you had issues with all the aspects of your service visit.  

I left you a voice mail this morning and would like to discuss with you further at your convenience.  

Kind regards, 

Good afternoon Angela.  I'm sorry to hear that your visit was not satisfactory.  I will research further and get back to you after the holiday.  

Have a great 4th of July! 

Good afternoon Tyler.  I appreciate the time on the phone today.  We look forward to seeing you Monday.  Thank you for giving us the opportunity to make things right for you.  

Good afternoon Chris.  I apologize that you feel your issues were not resolved.  Although I was not part of the conversation on your daughter's vehicle, my understanding was the problem could not be duplicated.  A complimentary brake fluid exchange was provided to bleed the brake system as a possible solution.  Hyundai does not allow us to perform a repair when there is not a known mechanical issue.  If you feel your daughter's car is still having an issue, then I have not been made aware. 

This is also the first that I am hearing of the seat having grease on it.  That is totally unacceptable.  If you wish, I would be happy to make arrangements for a complimentary full detail.  You can contact me at your convenience. 

Good morning.  Unfortunately, we have no control over our hold music, but I will be happy to pass this information on to the proper people.  

Good afternoon Stacie.  It was a pleasure speaking with you.  I look forward to seeing you on Saturday and I assure you we will remedy the heating issue to the rear vents.  

Kind regards, 

Good afternoon Stephen.  It was a pleasure speaking with you.  I apologize for the misunderstanding.  After our conversation, I hope you have a better understanding.  

We appreciate you choosing Hiley Hyundai for your service needs and look forward to exceeding your expectations for many years to come.  

Kind regards, 

Good afternoon.  It was a pleasure speaking with you this weekend.  Thank you for working with us.  We look forward to seeing you next Saturday.  

Good morning Brian.  Thank you for your feedback.  I apologize for the parts issue.  (You did very well on your English.)

I have an employee he can assist me in communicating better with you by phone that will be here tomorrow.  We will contact you then. 

Kind regards, 

Good afternoon Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon.  

Thank you very much for your time on the phone today.  I appreciate your feedback and Mary and I value your business.  

Good evening Terry, 

I appreciate your feedback.  I apologize that the service took longer than you were promised.  Please note, that our call center sets appointments for us, and although normal oil change services do not take a long time, the call center does not know the amount of work that is in the shop on any given day.  

We hope that you will give us the opportunity to exceed your expectations for future service.  

I apologize that you feel you were taken advantage of.  I've left a voice mail for you requesting a call back to discuss further. I'm sure I can clear up your misconception about what transpired.  

Please call contact me at your earliest convenience to discuss further. 

Kind regards, 

Good afternoon.  I apologize that your seat was moved out of place.  Normally, when we have to adjust a seat, we advise the client first and obtain permission.  It is quite possible it was moved when the complimentary wash and vacuum was performed.  I will speak with our staff accordingly.  
I believe you have already spoken to Mary regarding the time frame of the oil change and in regards to the survey.  Thank you for taking the time to complete the survey.