MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

MJ
gravatar
Michael J.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience both sales and service
I had a great experience with the sales process. I have to admit that I came in late enough in the day that the delivery was a bit hurried so there were questions that I didn't get answered, but I was anxious to go so really not there fault. Most importantly I feel like not only was I treated fairly but with respect. I got no bait and switch, no games, and the listened to what I wanted and responded.

The service department has been available for the times I needed, provided me with shuttle service and a loaner when needed and have been very professional. Generally the bill comes in below the amount presented as an estimate which is a nice surprise.

As for my Santa Fe, I was sold on it before I ever walked in. Best commuting vehicle I've driven. I like the visibility the height gives me and the handling and comfort. The power is a nice change from my Ford Fusion 2.4L V6 as well.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/19/2018 09:04 AM

Good morning Michael.  Thank you for taking the time to complete our survey.  We appreciate all the wonderful compliments.  

Thank you for choosing and trusting in Hiley Hyundai. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CK
gravatar
Chris K.
Burleson, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Question whether we should have bought a Genesis and then another Hyundai.
We question whether we should have bought these cars now. We will not come back to this dealership and would not recommend. Have steered people to Weatherford when they ask about our cars.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/10/2018 03:32 PM

Good afternoon Chris.  I apologize that you feel your issues were not resolved.  Although I was not part of the conversation on your daughter's vehicle, my understanding was the problem could not be duplicated.  A complimentary brake fluid exchange was provided to bleed the brake system as a possible solution.  Hyundai does not allow us to perform a repair when there is not a known mechanical issue.  If you feel your daughter's car is still having an issue, then I have not been made aware. 

This is also the first that I am hearing of the seat having grease on it.  That is totally unacceptable.  If you wish, I would be happy to make arrangements for a complimentary full detail.  You can contact me at your convenience. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

YL
gravatar
Yvette L.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai forever
Very pleasant surroundings and staff. So far excellent service and it's my second Hyundai
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/10/2018 03:22 PM

Good afternoon Yvette.  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CG
gravatar
Clayton G.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/05/2018 06:23 AM

Good morning Clayton.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AC
gravatar
Amber C.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent customer service & warranty!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/05/2018 06:20 AM

Good morning Amer.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

GA
gravatar
Gayle A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
King service
The staff was so kind and polite.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/03/2018 04:28 PM

Good evening Gayle.  We appreciate the compliments.  Thank you for taking the time to complete our survey.  We look forward to providing you "King Service" for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
* Excellent feedback concerning what was found before repair
* Repair completed in a timely fashion.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/31/2018 06:21 AM

Good morning.  We appreciate the kind remarks.  Thank you for taking the time to complete our survey.  We look forward to providing you Excellent Service for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Hillsboro, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
*****
Excellent service staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/31/2018 06:16 AM

Good morning. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DJ
gravatar
Deborah J.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Busy day and handled with professionalism
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/28/2018 08:53 AM

Good morning Deborah.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

Happy Memorial Day!! 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AJ
gravatar
Arnold J.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Help
The staff is very friendly and very knowledgeable. They got me in and out and were very efficient.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 04:19 PM

Good evening Arnold.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
gravatar
Andrew S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The oil change and check-up was done in a timely manner, did not take too long and the hand car wash was excellent!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 04:18 PM

Good evening Andrew.  Happy to hear that you were pleased with the survey.  We appreciate you choosing Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SG
gravatar
Sherry G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary is awesome service mgr
Very professionally kind and always calls me back
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 04:16 PM

Good evening Sherry.  We appreciate you taking the time to complete our survey.  Thank you for the kind words and for choosing Hiley Hyundai.  

Oh, and be careful backing out of the garage!!  :-)





JD Kimbrough

Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I enjoy coming here to get my car serviced. They always come and sit down with me regarding any issues my car may have.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 03:19 PM

Good afternoon.  As part of our process, we want our clients to know the health report of their vehicle, whether it has issues or not.  Our client's safety and satisfaction are very important to us.  

Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KB
gravatar
Keith B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service friendly people
good service\friendly people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 03:16 PM

Good afternoon Keith.  We appreciate the compliments.  Thank you for choosing Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Car repair
Good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 03:14 PM

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RP
gravatar
Robert P.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I had a small problem with my rear window tint. I was able to make an appointment within 2days (due to my schedule) and the service department fixed the issue very quickly. Thanks Mary Carter in the Burleson store. Your friendly and expedient service was a wonderful experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/21/2018 07:12 AM

Good morning Robert.  Congratulations on your new Hyundai!  Happy to hear we were able to work with your schedule and get your tint issue resolved.  

Thank you for choosing Hiley Hyundai. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Traveling Captain
Easy to schedule service. Comfortable waiting area.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/18/2018 05:47 AM

Good morning Captain. Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CS
gravatar
Charlene S.
Kennedale, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Everything was excellent. The only thing I would suggest a having a loaner vechile. Other than that everything was excellent and I'm very pleased with the service that I received.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/18/2018 05:46 AM

Good morning Charlene.  Thank you for your feedback.  As we continue to grow, we will be adding to our fleet of service loaner vehicles.  

We appreciate you choosing Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JL
gravatar
Julie L.
Arlington, TX
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly even on Friday 1 hr before closing
I bought my new Hyundai in early January. It is nearing June and even though I was short of the 1st maintenance service at 7k miles with only 4200 miles I didn't like going almost 6 months without giving everything a once over. I dropped in on a Friday after work at 5pm. They close at 6 but didn't begrudge my late and non-scheduled arrival and took good care of me. Great dealership, great service department.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/18/2018 05:29 AM

Good morning Julie.  Congratulations on your new Hyundai.  Happy to hear that we were able to accommodate you getting your complimentary first oil change completed.  

Thank you for taking the time to complete our survey.   We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!!!
Timely and friendly service with detailed explanation of required work.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/16/2018 07:57 AM

Good morning.  Thank you for the kind words.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.