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SureCritic / Hyundai Dealer / Joe Machens Hyundai / MARK HOFFMAN
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MARK HOFFMAN

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 reviews)
74

Reviews of MARK HOFFMAN

RL
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Rita L.
Sunrise Beach, MO
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
I was in & out of service in 15 minutes.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/17/2021 12:53 PM

Rita, thank you so much for your wonderful 5 star review! We greatly appreciate it and we are happy that your visit with us was quick and efficient! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
RR
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Robert R.
Columbia, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Totally Awesome
This crew is outstanding- by far the best I've seen. Mark Hall is so professional and detailed!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/03/2021 06:55 AM

Robert, thank you for your kind review! Glad that you're always satisfied with your visit! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
TH
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Thomas H.
Bucklin, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast, courteous, FREE!
I’ve bought six cars at this dealership, but never had them serviced there because of the distance from my home. But the free service was too good to pass up. And the treated me just like a paying customer%!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/01/2021 08:09 AM

Thomas, thank you so much for your review! We appreciate very much! Thank you so much for coming to see us, espically living a distance away! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
Verified Customer
Columbia, MO
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
NA
NA
Employees worked with
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MARK HOFFMAN
JD
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June D.
Columbia, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service survey
Service was outstanding and efficient and within the timeframe promised.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/19/2021 09:31 AM

June, thank you for your review and coming to us for your vehicle needs! Happy that your shuttle ride was excellent! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
Verified Customer
Moberly, MO
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Tire Purchase
I just purchased 4 new tires from Machens Hyundai. The pricing is competitive for quality tires and the service is excellent. I highly recommend them!
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/19/2021 09:26 AM

Thank you for for your 5 star review! Joe MAchens Hyundai is proud to be here for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
Verified Customer
Lake Ozark, MO
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Dealership store outdated
Don't expect this dealership to go out of their way much after the sale
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/06/2021 03:36 PM

I apologize for your poor experience and would like to alleviate any concerns with this visit.  Please, reach out to me at your earliest convenience.

Justin Kertz
Service Manager
Joe Machens Hyundai
573-474-7400
Employees worked with
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MARK HOFFMAN
JD
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Jennifer D.
Columbia, MO
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and Friendly
Clean facilities and great experience.
MERANDA D. from Joe Machens Hyundai responded on 08/30/2021 02:16 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
LH
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Laura H.
Fulton, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car maintenance
Great customer service
MERANDA D. from Joe Machens Hyundai responded on 08/30/2021 09:47 AM

Thank you for taking the time out of your day to give us feedback! 

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
Verified Customer
Pilot Grove, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Recall work
Scheduling was super easy! Work was done in a timely manner.
MERANDA D. from Joe Machens Hyundai responded on 08/17/2021 08:55 AM

Thank you for taking the time out of your day to give us feedback! I'm sorry about the price increase with the oil changes. We are seeing an increase in a lot of things through out the shop, we do apologize for any inconvenience. We always try to keep updated changes posted on the front of the service advisers desk. If you have any further questions, please don't hesitate to contact me. 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
ZM
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Zaid M.
Columbia, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and Reliable
I am pleased with the service and with the personnel too.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 08/02/2021 05:35 AM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service department I've ever used!
Time friendly
Comfortable surroundings
Friendly personnel
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/29/2021 12:28 PM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
MARK HOFFMAN
Verified Customer
Columbia, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Customer Service at Joe Machens Hyundai.
Having problems with my car like it was going to die. Called Joe Machens Hyundai, spoke with Justin, said for me to bring it in. He stated “that he knew what the problem was-the Ignition Coil!” They fixed it. I was there for about 30 to 40 minutes tops. I TRULY appreciate Justin working me in. “Such WONDERFUL customer service!!” Thank you once again Justin and your team. I also thank Jehovah God that it was covered under warranty!!!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/07/2021 07:33 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
MARK HOFFMAN
Verified Customer
Columbia, MO
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Effective and pleasant
Great place, nice people. You will like them
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/08/2021 11:21 AM

Thank you for taking the time to give us feed back! I would like to speak with you at your earliest convenience and resolve any problems you had with your visit. I look forward to speaking to you soon! 

Meranda Dodson 
Customer Service Specalist 
573-388-8531 

Employees worked with
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MARK HOFFMAN
Verified Customer
Columbia, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service, fast and efficient.
Stopped in without an appointment and received immediate service.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/17/2021 07:46 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

MERANDA D. from Joe Machens Hyundai responded on 06/17/2021 07:47 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
MARK HOFFMAN
JE
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John E.
Vienna, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is excellent
They keep their promises
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/17/2021 07:46 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
MP
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Marvin P.
Bevier, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Got me right in and fast service
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/25/2021 05:38 AM

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
MARK HOFFMAN
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