MARIO MACIAS

Terry and Brenda,
Thank you for your business and your feedback.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Paul and Ferne,
Thank you for your business and your feedback.  I pulled your report this morning and emailed you a copy of it, please let me know if you don't get it.  The link is only active for a short time, but we can pull the report at anytime.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Joel,
Thank you for your business and your feedback. We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Cynthia,
Thank you for your business and your review.  I am sorry to hear one of your concerns was not looked at or fixed, I hope you can forgive us.  I am thinking it might be an easy fix and we might be able to help you over the phone.  We will give yo a call soon to see.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for your continued business and support.  We appreciate your feedback and we look forward to helping you again.

May I ask if something happened or went wrong?  We only received a 3 star rating out of 5 from you.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Judith,
Thank you for your business and your review.  When you booked your appointment online, it was for the 52,500 mile service.  This service includes an oil change, tire rotation, cabin air filter replacement, and a multi point inspection.  We performed all of these services for you except the replacement of your cabin air filter.  We inspected your cabin air filter during the inspection and your filter was in good shape and did not need to be replaced yet, so we did not replace it.  We don't ever want to do any work that is not needed, and that was the case with your cabin air filter.  Being we did not replace your filter, there was not any charge for it either.

Please let me know if you have any questions or if I can help in any way.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Sandra,
Thank you for your business and your feedback.  We appreciate you choosing us as your Hyundai dealership and we look forward to helping you again.

I am sorry you received your coupons the day after your service.  Our quarterly coupons are mailed and emailed out once quarter and we have coupons on our website year round.  If you receive them right after your service and they were for what you had done, please let us know.  We can and will make  it right with you.  If you receive them weeks after your service, save them and we will honor them on your next visit.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Carleen,
Thank you for your business and your review.  I am sorry to hear about your windshield.  We have seen in the past, there is a small rock or debri chip that can't been seen without really looking for it, that cracks with the heat and temperature change from going out of the shop to out in the sun.  Please let us know if we can assist in anyway.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for your business and your review.  I am sorry to hear pricing was not covered up front with you.  Our normal process is to review everything with you when you are bringing the vehicle in and have you autograph the check in paperwork.  I am sorry if this did not happen, please forgive us.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Anthony,
Thank you for taking the time to share your feedback and for your business. We look forward to seeing and helping you again.

May I ask why we only earned a 3 star rating?  Is there something we could do better or different to earn a 5 star rating next time?

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Christopher,
Thank you for your business and thank you for taking the time to share your feedback.  We are sorry that you had to wait a little bit when you came in and had to be put on hold a few times when you called.  We never want anyone to wait unecessarily if we can at all help it.

We look forward to helping you again and showing you that is not our standard service.

Thank you,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Del,
Thank you for your feedback. We apologize for your recent experience. We would like to speak with you further to resolve any issues. We look forward to speaking with you shortly. 

Best regards,
Cara

 

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

My apoligies.   I will contact you today to get these issues taken care of.

Grant Lord

I am sorry to hear about your concern. please dont hesitate to contact me directly to discusss.

Grant Lord
Service director
480-517-5230

Good morning.  I apologize for any inconvenience.  We never want to let you down.  I understand we attempted to grab the car this morning to change the oil and return it quickly but there was some confusion.  I will work with the staff for us to be clearer on our communication.  I think its human nature that we know what we are thinking but we leave out key details.  I believe the other day Mario asked what number can I call you when it is done assuming that was saying you need to leave it.  We should have confirmed that the car was being dropped off.  Today it sounds like we were trying to correct the concern but we didn't discuss the plan in detail.  We were going to grab the car, run it straight here, put it in the shop immediately, and return right afterwards.  I believe you were expecting a loaner and we were not prepared for it.  I do hope that we can resolve this issue for you.  Please feel free to reach out to me if you have any questions or would like to talk.  Thank you and have a wonderful day.

Good morning.  I apologize that we did not meet your expectations.  This is very unusual coming from Zach and Mario.  Mario or myself will call you on Monday so that we can correct the situation.  Please reflect back on all of your prior visits and understand this is not normally us.  We are human and make mistakes from time to time.  It is important in how we respond.  We will talk to you tomorrow.  Have a nice Sunday.

Good afternoon.  I apologize for the confusion.  With as many visits as you have with us, I hope you know that is not how we do business here.  The way the technician filled out the inspection broke the two belts apart and so it displayed to you as two seperate repairs.  We would have never charged you $500 to replace two belts.  The default price for belts is $250 to cover a broad range of vehicles.  The replacement would have actually cost $191.43 out the door.  Please return my call so we can resolve this concern.  We do not want to lose you as a loyal San Tan Hyundai customer.  Have a good day.  

Thank you for taking my call.  As we discussed I will put a $100 credit in the system for you to use here in the service department.  I do appreciate you willing to rescore us.  Thanks again and have a wonderful weekend.  

Good morning.  Thank you so much for taking the time to speak with me.  Our goal is always your satisfaction.  We will continue to work at it and we look forward to seeing you next time.  Have a great weekend.  

Good morning.  Thank you so much for the great comments. Please do not hesitate to ask for me in the future or just stop by to say hello when you're in the store.  Have a great weekend.

Eric,
Thank you for your continued business and your feedback.  We are very sorry for the frustration and problems with your vehicle.  It was definitely an error on our part, which we have corrected now.  We have done a couple of things for you to help make it up and we hope we have done so.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Connie,
Thank you for your business and your feedback.  I am sorry to hear your log book has not been filled out, especially being you have specifically requested it.  It is not standard for us to fill it out, but if you request it, we should be doing it.

We will make sure we notate your file for future visits to make sure your log book gets filled out.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230