MARIO MACIAS

Terry and Brenda,
Thank you for your business and your feedback.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Paul and Ferne,
Thank you for your business and your feedback.  I pulled your report this morning and emailed you a copy of it, please let me know if you don't get it.  The link is only active for a short time, but we can pull the report at anytime.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Joel,
Thank you for your business and your feedback. We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Cynthia,
Thank you for your business and your review.  I am sorry to hear one of your concerns was not looked at or fixed, I hope you can forgive us.  I am thinking it might be an easy fix and we might be able to help you over the phone.  We will give yo a call soon to see.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for your continued business and support.  We appreciate your feedback and we look forward to helping you again.

May I ask if something happened or went wrong?  We only received a 3 star rating out of 5 from you.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Judith,
Thank you for your business and your review.  When you booked your appointment online, it was for the 52,500 mile service.  This service includes an oil change, tire rotation, cabin air filter replacement, and a multi point inspection.  We performed all of these services for you except the replacement of your cabin air filter.  We inspected your cabin air filter during the inspection and your filter was in good shape and did not need to be replaced yet, so we did not replace it.  We don't ever want to do any work that is not needed, and that was the case with your cabin air filter.  Being we did not replace your filter, there was not any charge for it either.

Please let me know if you have any questions or if I can help in any way.  We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Sandra,
Thank you for your business and your feedback.  We appreciate you choosing us as your Hyundai dealership and we look forward to helping you again.

I am sorry you received your coupons the day after your service.  Our quarterly coupons are mailed and emailed out once quarter and we have coupons on our website year round.  If you receive them right after your service and they were for what you had done, please let us know.  We can and will make  it right with you.  If you receive them weeks after your service, save them and we will honor them on your next visit.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Carleen,
Thank you for your business and your review.  I am sorry to hear about your windshield.  We have seen in the past, there is a small rock or debri chip that can't been seen without really looking for it, that cracks with the heat and temperature change from going out of the shop to out in the sun.  Please let us know if we can assist in anyway.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for your business and your review.  I am sorry to hear pricing was not covered up front with you.  Our normal process is to review everything with you when you are bringing the vehicle in and have you autograph the check in paperwork.  I am sorry if this did not happen, please forgive us.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Anthony,
Thank you for taking the time to share your feedback and for your business. We look forward to seeing and helping you again.

May I ask why we only earned a 3 star rating?  Is there something we could do better or different to earn a 5 star rating next time?

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Christopher,
Thank you for your business and thank you for taking the time to share your feedback.  We are sorry that you had to wait a little bit when you came in and had to be put on hold a few times when you called.  We never want anyone to wait unecessarily if we can at all help it.

We look forward to helping you again and showing you that is not our standard service.

Thank you,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good afternoon.  Thank you for taking time to speak with Mario.  I understand your concern over a couple repairs early into your ownership but please know that Hyundai is a great company with the best warranty in the market.  It's a good chance you won't have any concerns anytime soon but if you do please know that we are here for you.  Please do not hesitate to reach out to me at anytime if you need my assistance.  Thank you again and have a great day.  

Good afternoon.  Thank you for taking time to speak with Mario.  We truly appreciate it.  I apologize for any inconvenience with scheduling.  We service approximately 100 plus cars a day.  When a car has to go into the main shop we have to diagnose what is needed to repair so we generally do not know how long it will take.  This makes it difficult to know exactly when a technician will be available for his next customer.  However, we do our best to give extra priority to quick recalls/campaigns or customers returning for special order parts.  Mario was likely quoting high on his promise time so that we can exceed expectations.  I apologize if that came off wrong but always know we want to give you best service possible.  Please feel free to contact me at any time if I can be of assistance.  Thank you and have a great weekend.

Adam,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good morning.  I apologize that you felt Mario was unfriendly.  He is usually our highest rated advisor.  I know we have started wearing mask and I think there is a learning curve in conveying a warm greeting without being able to see an individuals smile and facial expressions.  Please feel free to reach out to me if you would like to speak further.  Thank you and have a wonderful weekend.

Good afternoon.  Thank you for responding to our survey with the helpful feedback. I am forwarding your comments to the night cleaning crew manager. We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Frank,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Allan,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara