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MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

TM
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Tony M.
Mesa, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Fast srvice with excelent waiting fascilities.
Recommended
Cara M. from San Tan Hyundai responded on 06/04/2018 01:47 PM

Tony,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
Always dependable service .
Recommended
Cara M. from San Tan Hyundai responded on 06/04/2018 10:15 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit. We are here if you need anything. Have a wonderful day.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
good
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/03/2018 06:22 AM

Good morning.  We appreciate you response to our survey and we look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JP
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James P.
Mesa, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous service
Staff is very nice and as helpful as they can be, the only issue I ever have is the amount of time it takes to get the service done. I think they need another auto butler machine or more workers to reduce the time, if the demand is so high.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/03/2018 06:16 AM

Good morning.  Thank you for the response.  I will look into ways at improving the time with the Auto Butler.  The good news is we are a very busy store and the bad news is we are a very busy store.  :)  The shop isn't big enough to add another machine but I will look at the process.  We look forward to seeing you next time.  Have a great rest of your weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Florence, AZ
2018 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
verified customerVerified Customer
Category: Service
Rescore
I was quite impressed when a representative of San Tan Hyundai gave me a personal call to apologize for the long wait I had for my oil change. This is a premier dealership and one mishap should not tarnish its reputation. Submitting a rescore was not requested by the dealership, but rather, was my idea.
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CL
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Charles L.
Sun Lakes, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and Fast
Courteous, attentive and expedient!!! Great work.
Recommended
Cara M. from San Tan Hyundai responded on 06/01/2018 11:23 AM

Charles,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Florence, AZ
2018 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
verified customerVerified Customer
Category: Service
Rescore
I was quite impressed when a representative of San Tan Hyundai gave me a personal call to apologize for the long wait I had for my oil change. This is a premier dealership and one mishap should not tarnish its reputation. Submitting a rescore was not requested by the dealership, but rather, was my idea.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/01/2018
Service Type: Maintenance
Category: Service
Too long for a simple oil change
My rating is only for this one visit. I never had any problems before. I'm pretty sure this lengthy time for an oil change will not happen again.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/01/2018 12:38 PM

Good morning.  Thank you so much for taking the time to speak with me.  Our goal is always your satisfaction.  We will continue to work at it and we look forward to seeing you next time.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/03/2018 06:27 AM

Good morning.  Thank you so much for the great comments. Please do not hesitate to ask for me in the future or just stop by to say hello when you're in the store.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TC
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Taryn C.
Mesa, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful
The service is always great.
Recommended
Cara M. from San Tan Hyundai responded on 06/01/2018 09:10 AM

Taryn,
Thank you for your feedback. We are pleased to hear you had a good experience. We are here if you need anything. Have a wonderful day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RI
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Readh I.
Gilbert, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai
It was good experience and fast service.
Recommended
Cara M. from San Tan Hyundai responded on 06/01/2018 09:29 AM

Readh,
Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a wonderful day.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
HJ
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Hillery J.
Gilbert, AZ
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service rep lied to me
I came in for an oil change and they did a full inspection. I was told that my vehicle FAILED the battery test and was offered a new battery at $150. I left and had Autozone test it and they said my battery was 92% charged and I did not need a new one. I guess I was lied to. How do I know they even for sure that they changed my oil?
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 05/31/2018 04:25 PM

Good afternoon.  I just left you a voicemail.  I apologize that you feel that way.  We do not lie to our customers.  We make a mistake from time to time but we will not mislead you ever.  I would like to test your battery again.  I don't want to see it fail on you in a tough situation.  You don't have to buy the battery from me but I would like the opportunity to recheck my recommendation.  On a side note, if your battery was tested at Autozone after you had driven the vehicle to them it normally will test good because the alternator charges the battery.  Again, I would love the opportunity to recheck the battery.  I hope to hear from you.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JC
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Jack C.
Gilbert, AZ
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional staff
Every staff member I have had contact has been very professional and they make the experience positive.
Recommended
Cara M. from San Tan Hyundai responded on 06/01/2018 09:39 AM

Jack,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
FZ
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Freddy Z.
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Maintenance
Very professional, on time and very courteous, thank you. That is the way all business should be!
Recommended
Cara M. from San Tan Hyundai responded on 06/01/2018 09:51 AM

Freddy,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Took my 2017 Santa Fe Sport for it's 15K check up, my service advisor Mario Macias took excellent care of my car. He kept me apprised of the progress of my car while I was waiting and insured that the car was well taken care of while it was being serviced.
Recommended
Cara M. from San Tan Hyundai responded on 06/01/2018 09:53 AM

Thank you for your response and for recognizing Mario. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BL
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Brian L.
San Tan Valley, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review title
Great job, always
Recommended
Cara M. from San Tan Hyundai responded on 05/31/2018 01:29 PM

Brian,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SAN TAN HYUNDAI SERVICE
EVERYONE IS VERY PLEASANT. THOROUGH EXPLANATION AFTER SERVICE COMPLETED & QUESTIONS ANSWERED.
Recommended
Cara M. from San Tan Hyundai responded on 05/31/2018 01:25 PM

Thank you for your feedback. We appreciate you and your business. We appreciate your suggestions and we will do our best to improve your visit. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DT
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Daniel T.
Mesa, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Can't say it enough
This place is great.
Recommended
Cara M. from San Tan Hyundai responded on 05/30/2018 10:40 AM

Daniel,
Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review comments
High rating for fast service and customer satisfaction.
Recommended
Cara M. from San Tan Hyundai responded on 05/30/2018 08:47 AM

Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TD
gravatar
Tiffany D.
Mesa, AZ
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and fast
I did a drop In and they were very friendly and accommodating. They finished my car quickly and communicated well.
Recommended
Cara M. from San Tan Hyundai responded on 05/29/2018 04:46 PM

Tiffany,
Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DN
gravatar
Dianne N.
Gilbert, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
San Tan Service Department is always a pleasant experience. Friendly and efficient workers, comfortable waiting area and wait time for service is acceptable.
Recommended
Cara M. from San Tan Hyundai responded on 05/29/2018 04:34 PM

Dianne,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JK
gravatar
Joshua K.
Gilbert, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is awesome
Everytime I take my car in for servicing, the entire department is extremely helpful
Recommended
Cara M. from San Tan Hyundai responded on 05/29/2018 04:25 PM

Joshua,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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