Business Solutions
SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

AR
gravatar
Adriana R.
Vlg Wellingtn, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place to do business
Friendly and helpful
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/23/2020 05:42 PM
  1. Thank you for your reply 
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
gravatar
John G.
Juno Beach, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customer Verified Customer
Category: Service
Great service
The manager was concerned by my comments, and called me to discuss. I am satisfied with the results of our conversation. I will continue to b ring my car here for service.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
gravatar
Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customer Verified Customer
Category: Service
People very nice
I do recommend
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EN
gravatar
Earlene N.
West Palm Beach, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Car washing
My car was not washed to my expectations but everything else was great..
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/29/2020 05:51 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SM
gravatar
Samuel M.
Lake Park, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customer Verified Customer
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that wanted to kep my business and established some future maintenance services at no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at West Palm Beach Hyundai.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
VL
gravatar
Vincent L.
West Palm Beach, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Immediate attention given upon my arrival - Constantly providing me with the time frame of the work needed.
Forecourt Ladies were quick and helpful with answers to questions and Service Manager was knowledgeable and thorough in his response to questions put to him.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/22/2020 12:19 PM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
gravatar
Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Nick's Level of service.
Nick adds clarity and sincerity to the service.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Riviera Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
I was in and out quickly and I very pleased with the over all service.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/16/2020 04:59 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SP
gravatar
Stuart P.
Boynton Beach, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Great
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/15/2020 01:56 PM

THANK YOU FOR YOUE REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Thus dealership is the greatest and the staff always great and customer service is #1
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/15/2020 04:49 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
VD
gravatar
Vanessa D.
Delray Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New ride!
It was such a good experience. This is the second time with this dealer. Jason was my sales guy, and it was so nice to meet him. He understand my needs and was able to help me with the best option. Very courteous and I never fell I was obligated to make a decision like with other sales guys, that makes the experience not positive. I did a trade in with an Elantra and came out with a Tucson. So happy with my new ride!.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/02/2020 06:56 AM

THANK YOU FOR YOUR GREAT SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
TR
gravatar
Tomas R.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
My service advisor was great
Great service
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/28/2020 05:00 AM

THANK YOU FOR YOUR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SB
gravatar
Sandra B.
Palm Beach, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nicholas service is great
Nicholas I’m service is great
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/18/2020 12:46 PM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
TP
gravatar
Terrance P.
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice
Love my car.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/18/2020 07:21 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
gravatar
Susan S.
Palm Beach Shores, FL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is so friendly
Everyone is friendly.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 08/06/2020 02:10 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EF
gravatar
Edward F.
Vlg Wellingtn, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you Nicholas in service
Nicholas in service was truly great, very prompt and very efficient great experience at this dealership! Especially in these troubling times! Definitely will be back!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/04/2020 04:56 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EM
gravatar
Edward M.
Pompano Beach, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
I purchased my 2018 Tucson almost 2 years ago. I have had all of my service done at Napleton Hyundai...NOrmally my Service Advisor is Nick,,,,, Nick is always pleasant, knows what he is talking about and an absolute pleasure to work with......
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/14/2020 10:52 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CW
gravatar
Claudia W.
Boynton Beach, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
dealer services
The service was exceptional and fast. A very friendly and professional young man helped me fix the problem with my car. He listened to me carefully and gave me options in case my car couldn't be fixed that day. I definitely recommend this dealer services to my family and friends.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and reasonable
Service was quick, staff was friendly, reasonable rates. Great discounts available!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU 

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
verified customer Verified Customer
Category: Service
Wrong made right
My concerns were seriously considered and action taken. I appreciate the interaction with the dealership. They truly strive toward customer satisfaction.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.