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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

FA
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Fausto A.
Cave Creek, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Your kindness ,punctuality and efficiency
As I wrote in the previous page , I like the way you are dealing with your customers and the good services you are providing, always with great kindness.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2020 03:32 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer andwe look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Ronald M.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/14/2020 07:36 AM

Thank you Ronald for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ML
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Michael L.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy Peasy
From sales to customer service Earnhardt’s is so easy to deal with. Everyone there wants the customers happy and they succeed. Maintenance is done quickly and they advise me about my tires, oil change etc.. I feel safe in my vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/22/2020 11:36 AM

Thank you Michael for the wonderful review and recommendation.

We are very happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Earnhardt Hyundai North Scottsdale
Just a positive all-around A+ for expeditious service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/22/2020 11:37 AM

Thank you Lyman for the wonderful review.

We've been together a long time now and it has been our absolute pleasure to be your dealer.  We look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AT
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Anthony T.
Cave Creek, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Norm was a great service advisor. Unfortunately Hyundai uses soy base insulated wires.
Earnhardt Hyundai is a great dealership for service. And if you buy a Hyundai, your going to need service. Their cars are wired with Soy based insulated wiring. The rats love this stuff. I had my Sante Fe car totaled because the rats ate the wiring harness. My new Sante fe they already got into some wiring. I have serveral older cars around the house the the rats do not touch the wiring. I will never buy another Hyundai or any car that uses a SOY base wiring insulation. Hyundai along with Toyota and Honda have all had class action law suits over this soy base issue and the car companies always win. Honda has went so far to make a tape to place over their wiring to prevent this issue. Pretty bad you buy a new car for 40K + and have to spend another $500.00 to tape up the wires. Buyer beware of new car wiring.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/22/2020 11:51 AM

Thank you for the positive review despite the frustrating experience.

Bio-plastics have become more and more common in cars these days but the real villans here are the rats and we are sorry they keep getting into your cars.  There are a few rodent discouraging measures out there, we've had varying success with each of them but since this has been a repeated issues for you, review with Norm what the options are and we'll see if we can avoid these troubles in the future.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BM
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Beverly M.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I am always received with courtesy and professionalism.
I always trust Earnhardt employees to do those things necessary to maintain an efficiently running automobile. And they never disappoint me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/15/2020 10:56 AM

Thank you Beverly for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Go see Norm for your service needs!
Norm is always so friendly, knowledgeable, and provides exceptional customer service. He takes the time to thoroughly review service(s) that need to be done, prior to taking my car back into the shop, and sets realistic expectations (both time and monetary).
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 01:07 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Robert M.
Cave Creek, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest competent dealership.
They always provide prompt excellent service and don't try to sell you things you don't need.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 01:01 PM

Thank you Robert for the wonderful review and recommendation.

It has been our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KS
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Karl S.
Scottsdale, AZ
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Engine check f/u
Everything went fine.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 12:54 PM

Thank you Karl for the positive review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RB
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Ronald B.
Sedona, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
15000 service
I was in and out on time and the charges were explained in detail before the service. Facility was clean and I felt safe. Norm Rosen was very good to work with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:30 PM

Thank you Ronald, sounds like a perfect visit.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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Gordon M.
Cave Creek, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service minded people
too many
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:29 PM

Thank you Gordon.

We know we all get surveyed so much these days.  But yours means a lot to us, thank you for sharing your feelings and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
YS
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Ygnacio S.
Mesa, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service department quick and easy
Great experience I will go back
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:26 PM

Thank you Ygnacio~!

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manger

Employees worked with
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NORM ROSEN
DG
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Deryl G.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
Mr Southern runs a top notch service department.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 01:52 PM

Thank you Deryl.

Always great to see you too.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NP
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Nicholas P.
Scottsdale, AZ
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
well organized
Great Job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:23 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Will keep going back
Mike took great care of me. Highly recommend.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2020 02:22 PM

Thank you for the great review.

We're glad we could make it easy and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Margie B.
Fountain Hills, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Norm Did a Great Job Providing Outstanding Customer Service
Norm gave my car a complimentary car wash when I asked for one. No COVID-19 excuses!! If the technicians can drive your car around to the service area, they can drive them through the car wash!!!!!!!!!!!

Hyundai needs to return to providing complimentary car washes after servicing your car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/25/2020 04:16 PM

Thank you Margie for the great review despite the recent challenges with our wash.

Not an excuse, but it really can take three or more people to properly get a car in, through, and out of the wash and return you a squeaky clean car:  A porter to bring in in and out of the wash bay, lot attendants to both drive it through, wash and vacuum it, plus they usually work in a team one on each side of the car.  Because we are trying hard to take care of your family and ours, we've limited the areas of your car we interact with and unless absolutely required for repairs we stay out of every place except the drivers seat.  We've never charged for our wash and we're happy Norm did it this time, but until we feel safe for you and us, we are limiting our interactions with your car.  In the meantime, we've been giving rainchecks and we really do look forward to getting back to washing cars during service.

Great job Norm coming up with a solution - he is aces!

Michael Southern
Service Manager

Let us all hope when you're due next all of this is in the rearview mirror.  We like returning our customer's cars cleaner than we get them and we are all anxious to getting back to 'normal'. 

Employees worked with
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NORM ROSEN
VF
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Vincent F.
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Simply the best
Service Team is best in Az. Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/15/2020 10:52 AM

What can we say?  When you're here, you're family.

We are so, so happy to be your Hyundai and Genesis dealer and we look forward to being here for you for all the years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SB
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Shane B.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Norm in Service is awesome. 5th car purchased from this dealership. Sales sells the car, customer service maintains the customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/11/2020 02:50 PM

Thank you Shane for all your loyalty over the years.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Jennifer S.
Phoenix, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
Service department was great to work with and my vehicle was ready early.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/04/2020 03:13 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BK
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Bonnie K.
Scottsdale, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service for my 2020 Elantra
Perfect service right on time to
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/30/2020 03:27 PM

Thank you Bonnie for the wonderful review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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