Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
avatar

NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

CD
gravatar
Cerise D.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and beyond
I was having trouble with my steering wheel and some parts had to be replaces for $700 but Norm found a way and got Hyundai to cover 90% of the bill. Amazing customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/17/2020 09:19 AM

Thank you Cerise for the wonderful review and recommendation for Norm Rosen your advisor.

We're glad Norm was able to help ease some of the sting and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
LS
gravatar
Lyman S.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
the best!
Exceptional personal service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/17/2020 09:16 AM

As always, thank you Lyman. 

It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
SN
gravatar
Sandra N.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always on time
Love the prompt fast service. Norm Rosen is very helpful, always schedule with him
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/13/2020 07:55 AM

Thank you Sandra for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
MB
gravatar
Margery B.
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Top Notch ... Know What is Askew
My salesperson was fabulous.
My service rep was excellent and knew what was needed upon my second visit.
Part ordered and corrected.
First visit, rep said issue in steering wheel was normal.??????
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 09:03 AM

Thank you Margery.

Glad we got that sorted out for you and we're happy to be your dealer, thank you for choosing us.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
NH
gravatar
Nancy H.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Norm, my service writer, gets everything done quickly and efficiently. Dealership is comfortable and clean.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 09:00 AM

Thank you Nancy for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
AA
gravatar
Anita A.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satisfied client
Competent reliable service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/28/2020 08:08 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
MB
gravatar
Mark B.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, spacious service personal are friendly.
None
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/28/2020 08:08 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
LK
gravatar
Leonard K.
Scottsdale, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service you could trust
Norm Rosen was extremely professional and courteous.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/26/2020 10:22 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car owner
Apparent issues with availability of staff. Abruptness of service agent
Car problem seemed not to difficult but took 2.5 days.
Dealership did give me a very nice car to drive and no charge
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2020 10:30 AM

We're sorry this wasn't the perfect visit we always want you to have here.

I would certainly like to learn more about your visit and how we can better serve you in the future.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
CO
gravatar
Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent experience
Service was exceptional and they always explain what was done or needed
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2020 01:28 PM

Thank you for the excellent review.

We are so happy to be your Hyundai dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Courteous
Professional
Knowledgeable
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2020 01:27 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JF
gravatar
John F.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
This is by far in my 81 years, the best service ever experienced. I have come to know many in the service area and enjoy my visits. Michael Sullivan runs a good organization.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/14/2020 07:39 AM

Thank you John for the wonderful review and glowing recommendation.

It is always great to see you and it has been our absolute pleasure to be your dealer.  We look forward to being here for you for all the years, miles, and Genesis to come.

Michael "Sullivan" Southern
Master of the Color Printer and Service Manager 

Employees worked with
avatar
NORM ROSEN
FA
gravatar
Fausto A.
Cave Creek, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Your kindness ,punctuality and efficiency
As I wrote in the previous page , I like the way you are dealing with your customers and the good services you are providing, always with great kindness.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2020 03:32 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer andwe look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
RM
gravatar
Ronald M.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/14/2020 07:36 AM

Thank you Ronald for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
ML
gravatar
Michael L.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy Peasy
From sales to customer service Earnhardt’s is so easy to deal with. Everyone there wants the customers happy and they succeed. Maintenance is done quickly and they advise me about my tires, oil change etc.. I feel safe in my vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/22/2020 11:36 AM

Thank you Michael for the wonderful review and recommendation.

We are very happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
LS
gravatar
Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Earnhardt Hyundai North Scottsdale
Just a positive all-around A+ for expeditious service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/22/2020 11:37 AM

Thank you Lyman for the wonderful review.

We've been together a long time now and it has been our absolute pleasure to be your dealer.  We look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
AT
gravatar
Anthony T.
Cave Creek, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Norm was a great service advisor. Unfortunately Hyundai uses soy base insulated wires.
Earnhardt Hyundai is a great dealership for service. And if you buy a Hyundai, your going to need service. Their cars are wired with Soy based insulated wiring. The rats love this stuff. I had my Sante Fe car totaled because the rats ate the wiring harness. My new Sante fe they already got into some wiring. I have serveral older cars around the house the the rats do not touch the wiring. I will never buy another Hyundai or any car that uses a SOY base wiring insulation. Hyundai along with Toyota and Honda have all had class action law suits over this soy base issue and the car companies always win. Honda has went so far to make a tape to place over their wiring to prevent this issue. Pretty bad you buy a new car for 40K + and have to spend another $500.00 to tape up the wires. Buyer beware of new car wiring.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/22/2020 11:51 AM

Thank you for the positive review despite the frustrating experience.

Bio-plastics have become more and more common in cars these days but the real villans here are the rats and we are sorry they keep getting into your cars.  There are a few rodent discouraging measures out there, we've had varying success with each of them but since this has been a repeated issues for you, review with Norm what the options are and we'll see if we can avoid these troubles in the future.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BM
gravatar
Beverly M.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I am always received with courtesy and professionalism.
I always trust Earnhardt employees to do those things necessary to maintain an efficiently running automobile. And they never disappoint me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/15/2020 10:56 AM

Thank you Beverly for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Go see Norm for your service needs!
Norm is always so friendly, knowledgeable, and provides exceptional customer service. He takes the time to thoroughly review service(s) that need to be done, prior to taking my car back into the shop, and sets realistic expectations (both time and monetary).
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 01:07 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
RM
gravatar
Robert M.
Cave Creek, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest competent dealership.
They always provide prompt excellent service and don't try to sell you things you don't need.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 01:01 PM

Thank you Robert for the wonderful review and recommendation.

It has been our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.